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Auto Billing not working, being charged late fees

FancyPeanut
Visitor

Auto Billing not working, being charged late fees

This is the second time I have been charged a late fee, even though my account is on auto bill. At no time was my account debited, and when I checked with my bank to ensure funds were in my account, they said no attempt was made on the billing day (or 5 days prior or after). The first time, the fee was refunded, the second time I thought I had done something wrong, so I went ahead and paid it but asked the agent at the time if everything was set up for the next months billing cycle and was assured it was. Now again, 7 days after my billing date, and there is a late fee, and no payment has been made, again, despite having the auto payment set up. 

Please advise. 

FancyPeanut
Visitor

Re: Auto Billing not working, being charged late fees

And I've read all the messages that say auto pay takes up to 4-6 weeks to process. It's now been 3 months. 

I don't think I can't wait any longer. And i'm certainly not paying any more fees. 

Community Manager
Community Manager

Re: Auto Billing not working, being charged late fees

HI FancyPeanut.  Sorry for the issues you've had with instituting auto-pay.  We have updated the permissions for the email address associated with your Business account.   Please let me know if are still unable to complete the set-up process.

 

Thank You

Highlighted
FancyPeanut
Visitor

Re: Auto Billing not working, being charged late fees

What set up process? I set up auto pay, the payment didn't go through, now you are charging me a late fee, that I refuse to pay. 

 

I need the late fees taken off my account 

 

That's all I'm asking for. 

I will not be enrolling in auto pay any longer. 

Community Manager
Community Manager

Re: Auto Billing not working, being charged late fees

HI FancyPeanut.   Please send me a private message with the business account number and a contact number and I will follow up with the Billing Department and update you with the result.

 

Thank You