Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Highrez
New Contributor

As a Biz customer, I think it's weird I can't email support

Am I alone here, or maybe I just don't know, but as a business customer, I really thought I'd have a way to email into Comcast support.  

My phone system is receiving messages from the wrong numbers,  there's apparently a PIN that i've never heard of used to manage my lines?  My answering system doesn't work.

 

I don't feel like sitting on hold explaining things to a 1st tier support rep.  In this day of social media, is there not a way to communicate with Comcast support in this manner?  Maybe a tweet would be faster, sure works great with other companies.

 

Doug

0 Kudos
1 REPLY 1
mafulwideraisw
New Member

Re: As a Biz customer, I think it's weird I can't email support

I completely agree, when you go onto the residential pages there is an option to chat with a rep, this should be available with Comcast business.  Waiting on hold is just aggrevating when I have other business to conduct.

0 Kudos