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Account transfer from Business to Residential

Hello:

 

Looking for some help switching from a business account to a residential account. Specifically a Comcast rep who knows the process and isn't in sales.

 

When I first started this process I was told I would need to cancel my business services (for which I had no contract) and then I could get residential services. This process did not go smoothly. Seems that the individual who sent the service cancelation order never submitted the residential order.

 

My internet gets terminated due to the order I had signed previously. I called and was told I would need to get my home 'rezoned' for residential use and that it could take 1 to 3 months. I can't go without internet due to work requirements, so I was told I would need to sign a contract for business internet. The only contract with no upfront fees and with the same payment schedule as what I had before was the 3 year contract. I did not like the idea of resigning a three year contract, but the sales rep said I would not be charged a termination fee when switching to residential. He said he could confirm this through email, which he did, and so I verbally signed the contract.

 

This is the email the sales rep wrote:

 

Hello,

 

Comcast Business will be changing the zoning of the address XXX Upon completion of the zoning change from commercial to residential. The client would like to change accounts from business to residential WITHOUT cancellation fees. Client will change service to XFINITY RESIDENTIAL for cheaper pricing and better monthly plan.

 

Fast forward to today when I tried to call the sale rep. his number is disconnected. I called business customer service and residential customer service and no one know what I am talking about. Another issue is that I have a ~200 credit on the business account.

 

I am a bit worried at the moment, but if the employee mislead me into signing a 3 year contract I at least have his name and the statement he made to me before I signed.

 

Any help would be extremely appreciated. I know when I setup the business account I had to go through a total of 7 techs before I found one that knew what he was doing. I imagine this might be the same where I just need to get in contact with the correct individual.

 

Thanks in advance.

Sergio

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Official Employee

Re: Account transfer from Business to Residential

Hello, that sounds like such a frustrating experience and I would feel the same way. Good news is that you have reached the right team in order to help reach a resolution as quickly as possible. Can you please send a private message of the full address, your name, and phone number of the account? 

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New Member

Re: Account transfer from Business to Residential

I just read a post about switching out of a business account to a private account.From what I read this is able to be done without service being shut down during this switch.But there was no link/or info  to get to a person that knows how to handle this process without a full shut down & await service appointment.If this is the case I can not proceed.

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Official Employee

Re: Account transfer from Business to Residential

Hey there, thanks for reaching out! It requires some coordination since residential and business are separate entities, but our team works with both and would be glad to assist 🙂 To start, please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details. 

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New Member

Re: Account transfer from Business to Residential

Hello Gina, I have a business account 8495753104623086. I started a business as a nail salon in 2017 with the intention of hiring technicians. However, things didn't work out and I am basically a free lance tech. However, I have personally moved into the space which is zoned residential commercial

and I have updated my driver license and other records.What are the implications of switching my service to residential for internet service only.

I appreciate your help as I have to swallow my business losses and minimize my expenses.

 

Regards,

Calvin

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Official Employee

Re: Account transfer from Business to Residential

Hi Calvin, thank you so much for taking the time to provide that information! I am so sorry things did not work out with the additional techs, and I know that being able to save some money on your bill would be helpful! You have reached the right team to help get this taken care of with the processes of transferring from business to residential service. Can you also confirm the full address and your last name? 

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