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Account credit needed for July 12 Outage

Like others, we were without land line service for 12 hours + on Tuesday. Fortunately, my existing customers tend to call/text my cell, but who knows who might have called my landline to hear we were NO LONGER IN SERVICE (that's just dumb). In any case, it seems every customer has to post a public message on the forum in order to get credit for services which were paid for but not supplied by Comcast, so consider this my request for a credit for 1/2 day of service on my account.

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Community Manager
Community Manager

Re: Account credit needed for July 12 Outage

ericf,

 

I am so sorry that you may have experienced any sort of issues with your services. Please review your private messages for additional support.

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Re: Account credit needed for July 12 Outage

Our business phones were down as well on the 12th. I can't even come close to describing the lost revenue we experienced during this outage. Occording to the Comcast Outage Map we weren't the only ones. In fact, most of the small businesses throughout the country were impacted. On top of that, to have anyone who called receive a message that the phone lines are no longer in service is just absolutely ridiculous. How could Comcast not be prepared for this so at least our customers wouldn't receive a message like this? Totally unexceptable!!!

 

Also, there was very little feedback from Comcast regarding this outage, what happened and expectation of when we would get our phones back. We did sign up for receiving text messages. Guess what, we received 3 text messages two days after the service was back up and functional. "Service is restored! Reset devices. Learn more @ business.comcast.com/help".

 

Now, nearly a week after the outage, I have to present this in a forum in order to get your attention and request a credit??? Come on guys, where's your customer service???

 

You owe us more than just a credit for the down time!! You dropped the ball big time and I wish us to be compensated for it. Please contact me so we can negotiate the next step.

 

 

 

 

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Re: Account credit needed for July 12 Outage

As I just posted on another thread, we have been out since last Tuesday July 12th, and are still out today.  Our phones work between 9pm and 8am only.  Internet has been a problem as well.  As a restaurant this is killing business.  Thank you Comcast for the $30 offer! 

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