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Account Number confusion

My comcast business account bills are still being sent to me with an account number that is no longer active. Comcast is actually returning the payments (from my online banking) back to my bank.

 

They are also charging me late fees - which is ridiculous since I'm paying my bills into the account number that is posted on my bills.

 

When I log into my account online, I can see the new account number, but it's still showing the old one on the bill.

 

I think this type of confusion warrants a refund of the late fees. Wouldn't you agree?

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Trusted Forum Contributor

Re: Account Number confusion

Answering the question: Confusion warrants a refund on late fees.

 

If you fall into that trap then you're ignoring that this is a common problem that you believe you've already solved. This is not the case so expecting a refund would require capitulation. I wouldnt expect capitulation so you're alternative is to leverage an account change with a correction. It seems that the only way to get anything done with ones account is to buy something new which then gets their attention.

 

There is a deficit within the accounting/billing departments wherein you dont actually get anything done you just get a run around.

 

It is so bad I fear making any changes, additions or even attempting to correct anything.

 

Total up the late fees that you believe you've incurred, find the correct way to pay your account on time. Offer a compromise on how to recover your time and fees attempting to correct the mistake. Explain that you need to accomplish this and see what accounting/billing says and update the thread.

 

Question: Who's mistake is this, yours or theirs.

View solution in original post

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Respected Member

Re: Account Number confusion

Greestrype Welcome to the forum,

 

I'm very sorry to hear that there was billing confusion that lead up to a late fee being posted. Can you please send me a private message with your account number so that we can investigate your issue?

 

Thank you

View solution in original post

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Respected Member

Re: Account Number confusion

Greenstrype,

 

Thank you for the private message, the late fee has been removed which will reflect on your next billing statement.

 

Thank you for your patience.

View solution in original post

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3 REPLIES 3
Highlighted
Trusted Forum Contributor

Re: Account Number confusion

Answering the question: Confusion warrants a refund on late fees.

 

If you fall into that trap then you're ignoring that this is a common problem that you believe you've already solved. This is not the case so expecting a refund would require capitulation. I wouldnt expect capitulation so you're alternative is to leverage an account change with a correction. It seems that the only way to get anything done with ones account is to buy something new which then gets their attention.

 

There is a deficit within the accounting/billing departments wherein you dont actually get anything done you just get a run around.

 

It is so bad I fear making any changes, additions or even attempting to correct anything.

 

Total up the late fees that you believe you've incurred, find the correct way to pay your account on time. Offer a compromise on how to recover your time and fees attempting to correct the mistake. Explain that you need to accomplish this and see what accounting/billing says and update the thread.

 

Question: Who's mistake is this, yours or theirs.

View solution in original post

0 Kudos
Highlighted
Respected Member

Re: Account Number confusion

Greestrype Welcome to the forum,

 

I'm very sorry to hear that there was billing confusion that lead up to a late fee being posted. Can you please send me a private message with your account number so that we can investigate your issue?

 

Thank you

View solution in original post

0 Kudos
Highlighted
Respected Member

Re: Account Number confusion

Greenstrype,

 

Thank you for the private message, the late fee has been removed which will reflect on your next billing statement.

 

Thank you for your patience.

View solution in original post

0 Kudos