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mercurypdx
New Contributor

Account Credit needed

My 5 phone lines have been down for almost five hours now.

 

I was given a credit number by a CSR today. 

 

I can't even calculate how much this cost my business until I find out who may have been forced to the competition. I need a call from one of you at Comcast when this is settled to figure out whether you are going to be truly accountable for this.

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4 REPLIES 4
Community Manager
Community Manager

Re: Account Credit needed

mercurypdx,

 

I apologize you may have been experiencing any service related issues. The issue you are experiencing may be  related to this larger service interruption: http://forums.businesshelp.comcast.com/t5/Equipment-Features/Issues-receiving-and-making-calls/m-p/2...

 

We will also be providing any future updates there as to what to expect moving forward. We appreciate all your time and patience when dealing with this interruption.

 

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mercurypdx
New Contributor

Re: Account Credit needed

Your response did not address any of the issues I brought up about billing. I think I know more about the outage than any of the Comcast support people I spoke with yesterday.

 

Tell your boss to call me, Jessie. I will have satisfaction on this. If Comcast doesn't make this right, explain whet happened, what is being done to prevent it from happening again, <Edited for violating forum guidelines>

 

You don't get to lie (by omission or otherwise) to customers in America and get away with it.

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mercurypdx
New Contributor

Re: Account Credit needed

I need to know on that account credit, too, Jessie. Please re-read my post and respond by phone.

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trp
New Member

Re: Account Credit needed

I terminated my service in February, 2016, and have all the docusign documentation to prove it.  Comcast keeps billing me and won't send a refund due to me.  I've talked numerous times to Comcast reps -- there's always the "I see what's wrong and I'll take care of it"  .  And nothing happens.  What can I do?

 

TRP

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