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New Contributor

Account Credit needed

My 5 phone lines have been down for almost five hours now.

 

I was given a credit number by a CSR today. 

 

I can't even calculate how much this cost my business until I find out who may have been forced to the competition. I need a call from one of you at Comcast when this is settled to figure out whether you are going to be truly accountable for this.

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Community Manager
Community Manager

Re: Account Credit needed

mercurypdx,

 

I apologize you may have been experiencing any service related issues. The issue you are experiencing may be  related to this larger service interruption: http://forums.businesshelp.comcast.com/t5/Equipment-Features/Issues-receiving-and-making-calls/m-p/2...

 

We will also be providing any future updates there as to what to expect moving forward. We appreciate all your time and patience when dealing with this interruption.

 

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Community Manager
Community Manager

Re: Account Credit needed

mercurypdx,

 

I apologize you may have been experiencing any service related issues. The issue you are experiencing may be  related to this larger service interruption: http://forums.businesshelp.comcast.com/t5/Equipment-Features/Issues-receiving-and-making-calls/m-p/2...

 

We will also be providing any future updates there as to what to expect moving forward. We appreciate all your time and patience when dealing with this interruption.

 

View solution in original post

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New Contributor

Re: Account Credit needed

Your response did not address any of the issues I brought up about billing. I think I know more about the outage than any of the Comcast support people I spoke with yesterday.

 

Tell your boss to call me, Jessie. I will have satisfaction on this. If Comcast doesn't make this right, explain whet happened, what is being done to prevent it from happening again, <Edited for violating forum guidelines>

 

You don't get to lie (by omission or otherwise) to customers in America and get away with it.

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New Contributor

Re: Account Credit needed

I need to know on that account credit, too, Jessie. Please re-read my post and respond by phone.

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New Member

Re: Account Credit needed

I terminated my service in February, 2016, and have all the docusign documentation to prove it.  Comcast keeps billing me and won't send a refund due to me.  I've talked numerous times to Comcast reps -- there's always the "I see what's wrong and I'll take care of it"  .  And nothing happens.  What can I do?

 

TRP

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