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60 days cancellation requirement?

CobyDax
Visitor

60 days cancellation requirement?

Just got off the phone with Comcast Business "loyalty" department who informed me (despite being over 2 years out of my original contract) there is a 60 day cancellation requirement... meaning, they're are going to milk me for another two months of billing before they disconnect my services... meaning flipping a frickin' switch.   I suppose they're definition of loyaltly differs from mine, as I've had their $130+ per month "business" internet for over 3 years (over $4600) but they want to squeeze another $260 out of me.    Gee, I wonder if I will choose their services or consider recommended them to anyone else in the future.  I think not at this point.  Buyer beware and read the fine print.  It also might be a good time to dump all their stock as well.

 

Very dissapointed in them and their business practices.

Official Employee

Re: 60 days cancellation requirement?

I'm sorry to hear that you feel this way, CobyDax. While the 60 day notice is spelled out in the terms and conditions (you can look over them here by clicking the where it says Services Purchased on or after 4/1/2013https://business.comcast.com/terms-conditions-smb), if you feel that there has been an error we'd be glad to look into this for you via private message. To send one, click on my handle (Comcast_Gina) and send your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number.

jmw7118
New Member

Re: 60 days cancellation requirement?

Next time take a look at 5.2 (c)

 

(c) A Service Order may be terminated by either party immediately upon notice if the other party has become insolvent or involved in liquidation or termination of its business, or adjudicated bankrupt, or been involved in an assignment for the benefit of its creditors.

 

So all you have to do is tell them that the business is shutting down and they are obligated to cancel on that date.