Billing & Customer Service
Back to Top

60 Day Notice of Termination?

Hgeorge
New Member

60 Day Notice of Termination?

Nice going, Comcast. You really have it figured out, don't you? The very helpful man on the phone who assisted me with a "voluntary disconnect" neglected to inform us that we would have to pay for an additional two months of service, since we didn't give 60 days notice that we were going to cancel service. It's not an early termination fee - you covered your butts well by saying that was $0. You just don't tell anyone about the 60 day termination requirement. Maybe this was something I missed in the original paperwork I signed years ago when I originally requested your service. I had to find this out when I got a notice that our disconnect would happen in January rather than November and wondered what on earth was going on.

 

This was a home location of our business, and we moved out of Comcast's service area. 

Now we are forced to pay another $109.95 for two months? Why are we being punished like this? Are you really that hard up for two hundred bucks? My small business shouldn't have to pay for your greed. 

I see that other business owners are experiencing the same thing, with the only option being to report this to the state attorney general. I have no problem doing that, but wanted to see if anyone at Comcast cares or will save me a step and simply flip the switch and cancel my service at a location I am no longer living at.

 

Business is fluid these days. People work from home and that is their place of business. We didn't even have 60 days notice, ourselves, that we would be moving. Things happen quickly in this new millennium. Get with the times Comcast, and stop punishing small business owners!

 

 

rdk672073
New Member

Re: 60 Day Notice of Termination?

THis seems to be a standard business practice for Comcast. I'm sure there will be a lawsuit soon as more and more people are affected by this BS.

neveragain
New Member

Re: 60 Day Notice of Termination?

This practice of theirs has insured our offices (in multiple states) will NEVER use Comcast again.  They don't mention a word of this when you call to cancel. They just agree that they can shut it off the day you request and act as if everything is fine. They truly earn the title of "Worst Company in America". 

Official Employee

Re: 60 Day Notice of Termination?

I'm sorry to hear that neveragain; the terms and conditions for a voluntary disconnection for small businesses who have started services after April 2013 are outlined here: https://business.comcast.com/terms-conditions-smb (you'll want to scroll to the Customer General Terms and Conditions Current Agreement section and click on the link labelled "Services Purchased on or after 4/1/2013" and review Article 5), but if there are extenuating circumstances we are here to look into them. The T&Cs are referenced and found as a link in the Service Order Agreements signed when you begin or renew service and if needed, we can send the original agreements to authorized users on the account. If you need us to review the circumstances or send the SOA, please click on my handle (Comcast_Gina) to send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number.