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user_196995

New Contributor

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4 Messages

Tuesday, October 5th, 2021 2:41 PM

Combast Website Billing Page Not Working

I need to update my billing information for Comcast. So I log into the https://business.comcast.com/account/overview webpage. I click on the "billing" https://business.comcast.com/account/bill

It takes me to the billing page very briefly but then kicks me back out into the overview page before I'm able to do anything.

Can somebody in the comcast.com tech support team please look at this and let me know what I'm doing wrong? Is this a global issue with the website, or just something with my account?

Thanks.

Question

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Updated 

2 years ago

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3

CC_Jodie

New problem solver

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71 Messages

3 years ago

@user_196995 Hi there! Thanks for the post. Have you tried to access the site and that specific section with a different browser or device to see if the same thing happens there too? 

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user_196995

New Contributor

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4 Messages

3 years ago

Yes, I've tried with both Chrome and Microsoft Edge and I still have the same problem.

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Comcast_Gabriel

Official Employee

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297 Messages

 

How about devices? Are you able to confirm you are experiencing this issue on multiple devices as well?

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3 years ago

0

user_196995

New Contributor

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4 Messages

I am only able to access this webpage on one device so I can't test it on another one.

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3 years ago

0

CC_Amir

Contributor

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49 Messages

Thanks for this information, can you tell me if you have active service at your home or do you have a pending installation scheduled? 

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3 years ago

0

user_196995

New Contributor

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4 Messages

This is a business account and we have service at our business. We've had service for some time now.

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3 years ago

0

CC_Jodie

New problem solver

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71 Messages

Got it. Let's take a closer look at the issue. Please click on the chat icon in the top right-hand corner. Then search for Business Support. Make sure to provide your full name and service address. 

I no longer work for Comcast.

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3 years ago

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user_74f777

New Contributor

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1 Message

2 years ago

I am having the same issue.  It mostly happens when trying to go to the Billing page, but it happens with other links too-- it keeps reloading to the Overview page before I can do anything.  Any solutions?

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