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user_196995

New Contributor

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4 Messages

Tuesday, October 5th, 2021 2:41 PM

Combast Website Billing Page Not Working

​I need to update my billing information for Comcast. So I log into the ​​https://business.comcast.com/account/overview​​ webpage. I click on the "billing" ​​https://business.comcast.com/account/bill​

​It takes me to the billing page very briefly but then kicks me back out into the overview page before I'm able to do anything.​

​Can somebody in the comcast.com tech support team please look at this and let me know what I'm doing wrong? Is this a global issue with the website, or just something with my account?​

​Thanks.​

Question

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Updated 

10 days ago

67

3

Comcast_Jodie

Official Employee

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66 Messages

1 year ago

@user_196995 Hi there! Thanks for the post. Have you tried to access the site and that specific section with a different browser or device to see if the same thing happens there too? 

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user_196995

New Contributor

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4 Messages

1 year ago

Yes, I've tried with both Chrome and Microsoft Edge and I still have the same problem.

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Comcast_Gabriel

Official Employee

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264 Messages

 

How about devices? Are you able to confirm you are experiencing this issue on multiple devices as well?

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1 year ago

0

user_196995

New Contributor

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4 Messages

I am only able to access this webpage on one device so I can't test it on another one.

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1 year ago

0

Comcast_Amir

Official Employee

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48 Messages

Thanks for this information, can you tell me if you have active service at your home or do you have a pending installation scheduled? 

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1 year ago

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user_196995

New Contributor

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4 Messages

This is a business account and we have service at our business. We've had service for some time now.

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1 year ago

0

Comcast_Jodie

Official Employee

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66 Messages

Got it. Let's take a closer look at the issue. Please click on the chat icon in the top right-hand corner. Then search for Business Support. Make sure to provide your full name and service address. 

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1 year ago

0

user_74f777

New Contributor

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1 Message

10 days ago

I am having the same issue.  It mostly happens when trying to go to the Billing page, but it happens with other links too-- it keeps reloading to the Overview page before I can do anything.  Any solutions?

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