Skip to content
U

New Contributor

 • 

4 Messages

Tue, Oct 5, 2021 2:41 PM

Combast Website Billing Page Not Working

I need to update my billing information for Comcast. So I log into the https://business.comcast.com/account/overview webpage. I click on the "billing" https://business.comcast.com/account/bill

It takes me to the billing page very briefly but then kicks me back out into the overview page before I'm able to do anything.

Can somebody in the comcast.com tech support team please look at this and let me know what I'm doing wrong? Is this a global issue with the website, or just something with my account?

Thanks.

Official Employee

 • 

57 Messages

Hace 8 m

@user_196995 Hi there! Thanks for the post. Have you tried to access the site and that specific section with a different browser or device to see if the same thing happens there too? 

New Contributor

 • 

4 Messages

Hace 8 m

Yes, I've tried with both Chrome and Microsoft Edge and I still have the same problem.

Official Employee

 • 

263 Messages

 

How about devices? Are you able to confirm you are experiencing this issue on multiple devices as well?

New Contributor

 • 

4 Messages

I am only able to access this webpage on one device so I can't test it on another one.

Official Employee

 • 

41 Messages

Thanks for this information, can you tell me if you have active service at your home or do you have a pending installation scheduled? 

New Contributor

 • 

4 Messages

This is a business account and we have service at our business. We've had service for some time now.

Official Employee

 • 

57 Messages

Got it. Let's take a closer look at the issue. Please click on the chat icon in the top right-hand corner. Then search for Business Support. Make sure to provide your full name and service address.