Skip to content
bfordz's profile

New Contributor

 • 

3 Messages

Thursday, September 1st, 2022 3:41 PM

we're not getting all the channels from our channel lineup

Our cable box goes from channel 179 and skips to 286. We're not getting the designated channels in between from our channel lineup. This is happening on only one TV. Do we need a new box for this TV to get all of our channels? 

It is one of the older 'digital' boxes m/n DCI105COM1.

Official Employee

 • 

17 Messages

5 months ago

Hello @bfordz, thank you for bringing this to our attention. I know how important it is to get all the channels as expected. I will be happy to help. It sounds like the receiver may not be able to access that programing, but I will take a look. At your leisure send over a Direct Message to get started. 

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

New Contributor

 • 

3 Messages

5 months ago

Comcast_Brandon,

following your instructions, I'm not finding a "Peer to peer chat" icon. 

I go to "Direct Message" and If I click the 'New Message" icon, the TO: field doesn't have a Xfinity Support in the drop down. 

Official Employee

 • 

17 Messages

Correct, you can simply exchange the equipment. We are not able to set that up over social media, I need you to call (800) 391-3000, and let them know you are looking to upgrade the TV receiver, and they will get one shipped to you and in your hands in about 3-5-days. 

Official Employee

 • 

17 Messages

5 months ago

Thank you for letting me know. @bfordz, instead of Xfinity Support, do you see "Comcast Business"? If yes, use that please.