New Member
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1 Message
service issues on second week with resolution
Hello,
My account [Edited: "Personal Information"] Our tlevision is not responding to cable channels
Last Wednesday we had a service tech stated problem was on pole outside the building. We were told it was fixed on Thursday April 16.
April 17 the problem was back. We are not able to get any channels above 12 and none of the premium channels we pay monthly for.
Tuesay April 21, I spoke to Customer Service, she put in a ticket and I have not heard anyhing about resolving this issue.
Comcast_Dena
Official Employee
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96 Messages
1 day ago
@user_c03960
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Comcast Business" in the to line and select "Comcast Business" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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