how to get the streaming app for comcast business TV?
I went to my comcast business account > logged in > went to dashboard > TV support link > opened Download Xfinity Stream App link
That opens a new page here - For You - Xfinity Stream
I hit sign in and it asks me for my user ID - I filled in the ID and I get an error that says information is incorrect. I then went through the steps to get my info emailed to me. I opened the email that I received a code to enter and when I enter the code it says the information is incorrect.
I called support and was on the phone for over 30 minutes and they said it would need to be escalated. I am now waiting for a call back tomorrow at an unspecified time. I am quite sure they will either not call or call me when I am nowhere near my laptop or ipad. The call will be useless.
I was also told on the phone that the app may be for residential accounts only. Why are there links in my online business account to a dead end? Remove the links or explain how to download a streaming app for Comcast Business TV accounts.
Please explain to me why this is so difficult?
4 months ago
Hello and welcome to Comcast! I am sorry to hear that you are having troubles with the Xfinity Streaming app. Please visit https://business.comcast.com/help-and-support/tv/streamapp, to learn more about the App.
4 months ago
Are you using connected to the Business Internet when trying to stream your business TV service?