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2 Messages

Friday, December 30th, 2022 10:58 AM

Connect to Comcast Business WiFi to watch

Xfinity Stream for Business has worked for us for years. However, for TEN DAYS, we have been getting the message, "Please connect to your business WiFi. Due to licensing agreements, some content can only be viewed on your Comcast business Wifi."

 

We are connected to wifi, but it doesn't work: we get the message above.

This has been escalated to Tier 2 support THREE times in the past 9 days. But no-one has contacted us to fix this.

Each time, our ticket is closed without any communication with us.

Contributor

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15 Messages

1 year ago

@user_661654 I would like to gather more information about your account and look at the tickets that were submitted.

Could you please send our team a private message with your full name and full address?

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it