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4 Messages

Tuesday, December 30th, 2014 6:00 PM

Comcast Digital Adapter Remote (DTA) Went Bad

My Comcast Digital Adapter Remote (DTA) went bad. I have 2 units so I was able to test with the remote to the second unit and channels turn fine. Changed batteries and everything on first remote and only the change volume, power on/off will work to control the tv but it will not change the channel on the box. Who do I contact to get a replacement remote?

Accepted Solution



1.9K Messages

10 years ago

Hi cguyer.  The Business Service Center @1-800-391-3000 can assist with scheduling a service call to address this issue.  Also here is link to area Service Centers that can provide a new unit.


Thank You