comcast business promise for service order agreement 36 months tem.

my service  12/09/2014  order agreement 36 months tem.comcast business tv . help me with channel linup .#38 sun/#478 nba tv/#406 nfl network sports man chanel.  for one year and now my service is out. what kind of promise !!!!!!.how can we trust .commitments for customer. do not promise (comcast business promise) from ruson japanese steak house. thankyou!!!!!!!!!!!!!!