New Member
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2 Messages
MFA for Account Login
Does anyone know if MFA to an authenticator app is on the roadmap? With the use of eSIMs it makes it easy for attackers to hijack your SIM and receive your MFA text, intern giving the attacker access to all services that use SMS as a form of MFA. Using an App like Google Authenticator removes the attack service therefore keeping cell service safe. Right now they want the last 4 of the credit card used which any data miner can find that information on the dark web.
Comcast_Sara
Official Employee
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38 Messages
3 months ago
Hello and welcome, @user_fec733! Thanks for taking the time to visit our Comcast Business Support Community, and for posting this question about our MFA practices. We currently offer Multi-Factor Authentication (MFA) using our own app.
Current Situation:
- We primarily use the Xfinity app for MFA.
- This app offers various verification methods like push notifications, biometric authentication, and traditional codes.
Third-Party Authenticator Apps:
- We do not currently support MFA with other third-party authenticator apps like Google Authenticator or Authy.
Roadmap:
- There is no official announcement or confirmation regarding the inclusion of third-party authenticator apps on our roadmap.
Check Our Official Channels:
- Keep an eye on our website, social media pages, and support forums for any announcements or updates regarding MFA options.
I hope this information is helpful! And again, thanks for inquiring. Our Digital Care Team is awesome to work with because we'll remain here to support you and your business in any way we can.
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