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Thanks so much for taking the time to reach out to us regarding your PTR records. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all t

CC_Michelle

commented

6 years ago

to the conversation:

Having trouble getting a reverse DNS set up

I've called support twice in two days to get a reverse DNS set up for a client account, I think it's fallen into a black hole as these are normally done in minutes. I have all the info and a ticket from this morning's call.

Question

Hi Marc! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out with your questions. You've absolutely reached the right place, and are in good hand

CC_RobertC

commented

6 years ago

to the conversation:

How to test the Connection Pro Cell backup?

Hello experts, so Comcast installed an impressive amount of hardware, including a Cradlepoint router with an antenna. Right, so how do I test it actually works? Are there any test procedures documented for testing the cell backup? Also, what scenarios are actually covered? The product pages mix 2 as

Question

No problem at all. We have a dedicated team that is always here to help you on forums. Even though we have a service issue to fix I look forward to the opportunity to speak with you. I am very sorry Security Edge may be hindering your online experien

Comcast_JosephA

commented

6 years ago

to the conversation:

Disable Security Edge

Hello, I need help disabling Security Edge on my account. It hijacks DNS requests, no matter what DNS server you are using. nslookup google.com 4.3.8.5Server: 4.3.8.5Address: 4.3.8.5#53Non-authoritative answer:Name: google.comAddress: 172.217.6.46As you can see, 4.3.8.5 is NOT a real DNS server, but

Question

Typically, if you have a firewall delegating your internal network, the firewall would be assigned the public static IP. The rest of your devices would be using whatever LAN DHCP address your firewall is assigning. If you have multiple devices delega

CCMichaelM

commented

8 years ago

to the conversation:

Business Router Help

Hi All, I have a Comcast Business gateway that runs gigabit internet. It is supposed to feed into an Edge Router then to two switchboards that distribute the internet signal throughout the business to a bunch of ethernet ports (All Cat5E) and 4 new Unifi access points. I am having trouble feeding th

Question

Hi, @JJPeterson and @user_9868e1! Thanks for reaching out to Comcast over our forums page. I am sorry to learn about the caller ID concern. We can help. In order to further assist, we will just need to pull up the account with your account informatio

Comcast_Gabriel

replied

5 years ago

to the conversation:

Can't Update Caller ID Name

I keep trying to change the name on one of our extensions since it's an employee that no longer works with us but I keep getting an error when I try to save it: An error occurred Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and t

Question

Thanks so much for taking the time to reach out to us regarding your incoming and outgoing call issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business a

CC_Michelle

commented

6 years ago

to the conversation:

Incoming calls ring once go to busy; Outbound calling not available

Has anyone ever had issue with their inbound calls going to a busy signal? For us, it rings once then busy signal. Outbound calling not operable either. Yet, our internet is functioning.

Question

Thanks so much for taking the time to reach out to us regarding your caller ID concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to d

CC_Michelle

commented

6 years ago

to the conversation:

Can't Update Caller ID Name

Question

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do

CC_Michelle

commented

6 years ago

to the conversation:

How long does it usually take for speed changes to take effect?

An hour ago i upgraded the internet package restarted modem a few times but still have the same speed, how long does it usually take for changes to go into effect?

Question

Thanks so much for taking the time to reach out to us through our business forums regarding your Mobility Services. This link will help you with information about setting up our Be Anywhere service https://comca.st/2WmOZ0p. I would love to assist wit

CC_Michelle

commented

6 years ago

to the conversation:

Mobility Line and Be Anywhere

We have four Mobility Lines and i'm looking into setting up Be Anywhere. A few questions: Can our primary phone ring, like normal, along with the Be Anywhere phones, at the same time? Is this Simultaneous Ring that should be set up? I've turned on Be Anywhere but the iOS Comcast Business app doesn't

Question

Thanks so much for taking the time to reach out to us regarding your internet connection issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we w

CC_Michelle

commented

6 years ago

to the conversation:

Connectivity issue over Ethernet Dedicated Line:

Thank you in advance for any assistance, We have been having trouble with our line, it went down for an unknown reason (both directions) over a week ago. To my knowledge nothing has changed, especially as far as the LAN. On each side of the line there are DCP3008 Cisco modems, configured as bridges

Question

Thanks so much for taking the time to reach out to us regarding your Email concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do al

CC_Michelle

commented

6 years ago

to the conversation:

Bulk Delete

It's such a waste of time to individually delete emails. Please provide a bulk delete option to the web portal.

Question

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out about switching over to residential service. You've absolutely reached the right pl

CC_RobertC

commented

6 years ago

to the conversation:

Business to Residential Service

Hello, I'm a current business internet customer and would like to change my service to residential internet. What is the process to accomplish this?

Question

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out with your Port Management concern. You've absolutely reached the right place, and a

CC_RobertC

commented

6 years ago

to the conversation:

Port Management Rules

I have a SIP trunk service provider and I need to setup rules for incoming calls to my PBX. In the Port Manage screen I cannot enter the IP address of my SIP service provider so that I can only allow inbound traffic to the PBX from my SIP provider. I am getting "Ghost Ringing" on my phones from hack

Question

@user_c7e85c Thank you! I'm happy to hear that the request was already created. Unfortunately the system will not allow me to access the details needed to work with our peers to have the request escalated. I have to verify the account first. If you c

Comcast_Paula

replied

3 years ago

to the conversation:

February 7 Firmware Upgrade Broke IPv6

Comcast did an automatic upgrade on Feb 7, 2024 to my business class modem. Following the upgrade, the modem is rejecting all incoming IPv6 packets except those that are ESTABLISHED,RELATED. I have both the IPv6 and IPv4 firewalls disabled in the settings, but the IPv6 firewall is apparently applyin

Question

Thanks so much for taking the time to reach out to us regarding your upload speed issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to

CC_Michelle

commented

6 years ago

to the conversation:

Really slow upload speeds

I currently had the business deluxe connection (150/20) and the uploads speeds never reach more than 2Mbps. Before I signed up for the contract, I was promised the numbers would be the lower limit for the actual speed I'd get during service. This has been consistent. At first I just chalked it off t

Question

Thanks so much for taking the time to reach out to us regarding your DNS issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all th

CC_Michelle

commented

6 years ago

to the conversation:

transparent dns proxying started after a modem swap ...

Today my gateway was replaced with a Model:CGA4131COMVendor:TechnicolorHardware Revision:2.1 running the following firmware... eMTA & DOCSIS Software Version:CM DOCSIS Application - Prod_17.20_d31 & MTA Application - Prod_17.2Software Image Name:CGA4131COM_3.1p24s1_PROD_seyAdvanced Services:CGA4131C

Question

Thanks so much for taking the time to reach out to us through our business forums regarding your voice edge services. I would love to assist with your Auto attendant concerns. Can you please reach out through private message with your first and last

CC_Michelle

commented

6 years ago

to the conversation:

How to download auto-attendant greetings?

I used the Comcast voiceedge site to record auto-attendant greetings. How can I download them so I can create an archive of greetings on my laptop, so I can upload them later without having to re-record them.

Question

Thanks so much for taking the time to reach out to us through our business forums regarding setting up tv services with your business account. I very much appreciate your patience and greatly apologize for the delay in our response. I know how import

CC_Michelle

commented

6 years ago

to the conversation:

Buiessness tv

I would like to add tv service to my account how can I do that with my business account

Question

@bama9393Thanks so much for taking the time to reach out to us regarding your business account and transferring to residential services. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important th

CC_Michelle

commented

6 years ago

to the conversation:

Account transfer from Business to Residential

Hello: Looking for some help switching from a business account to a residential account. Specifically a Comcast rep who knows the process and isn't in sales. When I first started this process I was told I would need to cancel my business services (for which I had no contract) and then I could get re

Question

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all

CC_Michelle

commented

6 years ago

to the conversation:

IPv6 routing on DPC3941B in pass through mode

We have a DPC3941B in pass through mode with static IPv4 and IPv6 addresses. I am having trouble getting IPv6 routing through the modem to our firewall. There are three possible ways that this could work: 1. Put the modem in bridge mode and lose our statics. This will allow our Ubiquiti router to us

Question