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@ssearles I may need to get a ticket opened to further assist you. Please send us a DM to Comcast Business with your full name, service address and primary phone number associated with the account. To send a direct message:Click "Comcast Business" if
How do we block spam calls?
Our main line has reportedly been getting around 20 'Unknown Caller' IDs daily for the past couple weeks. Each time, the person answering the phone picks up only to have the line hang up immediately. We also get many spam calls in addition to these hangups. What does Comcast provide as a spam filter
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Hello, I hope that your night is going well 🙂 It is past Comcast Business's demarcation policy to assist with a customer's personal network, firewall settings, port forwarding rules, etc. However, I want to make sure your static is loaded correctly.
Plex works, FTP times out
Hello hello. Having a small problem trying to setup an FTP server. Been through the firewall settings and port settings (I think). Attempting to connect via IPv4 times out, but Plex works just fine. Am I unable to use just the IP address (dynamic) to connect, no matter the port?
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Work Remote forwarding not working
Hello! Recently, our work-remote call forward is not working. We have a scheduled call forward that forwards lines to our answering service after hours and holidays. WHen we need to forward lines for a random closure for a short meeting, we would have someone on the main hunt group turn on thier wor
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Business VoiceEdge ®
Thanks so much for taking the time to reach out to us through our business forums and I appreciate your patience as you waited for a response. Most of what you are describing here is beyond our line of demarcation or outside the scope of our services
VPN access using L2TP/IPSEC stopped working on SMC d3g router
I have been using both pptp and l2tp to connect from a remote location into my office network, through an SMC d3g comcast router. No setting changes have been made to it, yet L2tp just stopped working sometime during the last week of november 2019. PPTP still works fine. I have investigated this thr
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Thanks so much for taking the time to reach out to us through our business forums regarding your secondary hunt group. I am so very sorry for the delay in our response and your long wait time over the phone. You can actually full control and view you
Secondary hunt group priority and DND call foward enabled and remote console
Call flow: Call comes into main phone number to Primary hunt group (9000). Call goes unanswered after 10 seconds and rolls to the Secondary hunt group (9001). Our Secondary hunt group has 7 people. However due to the "work at home" policy all secondary hunt users in the group set to be forwarded whe
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Accepted Solution
BVE Shared Line Appearance
We are trying to get our phones configured so that (a) main number rings all phones [there are only 5], (b) any phone that answers can put call on hold and call can be picked up by any other phone. To avoid major training issues, it would work best if we could just use the hold button to put the cal
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Business VoiceEdge ®
Accepted Solution
Beware of service upgrades thru Comcast
I was called by a contractor for Comcast in April 2018 and told my level of basic business service would no longer be available after 20 years and I need to upgrade so I agreed to upgrade. The order was sent to comcast from the contractor and I guess the price they gave me wasn't availablle but I wa
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Customer Service
user_dc5cdb Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right c
wrong caller id
From day 1 our outgoing caller id shows the owners name not the business name. I've contacted comcast several times about this with no resolution. It's been years & I'm getting really tired of their "I don't know what to tell you, it shows right on our end" response. IT'S NOT RIGHT regardless what t
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Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right corner• Cli
Phone Outage
I need help to contact Comcast about a phone outage. Our business phones have been intermittent all day (Sept. 8, 2023.) I reset the modem with Comcast 2-3 hours ago but the problem persists. I called Comcast a 2nd time for support and also tried to reach them through the internet though our busines
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Thank you so much for your time and patience. I am sorry to learn that no one has called you with any information. Especially after speaking with 3 different agents this week. I apologize for the inconvenience that this has caused you. I will do ever
COMCAST CAN'T ANSWER SIMPLE QUESTION RE: ACH PAYMENTS
I have spoken to 3 different agents this week - I need to pay my bill with ACH due to COVID. no one has been able to help me and that website you keep sending people to about auto payments has zero information. CR912802400 is the ticket I received. Each agent has promised to contact me with the info
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Thank you for that information. Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.• Click "Sign In" if necessary • Click the "Direct Messaging" icon in t
Connection dropouts and appropriate router settings
All, I'm hoping you can give me some pointers on maintaining a reliable internet connection. I've been getting tons of connection dropouts, and I'm not sure what my problem is. I had a service technician replace our modem a couple of days ago, but I'm still getting tons of dropouts. Unfortunately, t
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user_83e450 Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right c
Business Closing and Termination Fee
Has anyone had any luck with the termination fees? Our lease was not renewed and we have to shut our doors. I called to terminate and they told me I will owe almost $800 because we "renewed" our contract last November. I called the loyalty department because we have been with them for 13 years and t
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@idolum Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right corne
February 7 Firmware Upgrade Broke IPv6
Comcast did an automatic upgrade on Feb 7, 2024 to my business class modem. Following the upgrade, the modem is rejecting all incoming IPv6 packets except those that are ESTABLISHED,RELATED. I have both the IPv6 and IPv4 firewalls disabled in the settings, but the IPv6 firewall is apparently applyin
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Can't port toll free numbers out of Comcast
I have two toll-free numbers that I have been attempting to port from Comcast to Anveo (my new carrier). I made the initial request mid-November. Comcast has rejected the porting request twice due to an "incorrect signature", but I signed the porting authorization form, and I am the account owner. I
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Business Voice
Account registration flaws
I have moved my business internet twice - now at 3rd location. Each time I have been assigned a new account number and each requires a new registration online to access and manage my account. I now cannot register for my 3rd location and 3rd account number since my 2 previous accounts are still acti
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Customer Service
Hi SaltCreek2 and welcome to the business forums. I would like to assist with your greeting feature. You should only be able to have one business hours greeting and one after hours. However, if you have multiple auto-attendants, we can look into
New Auto Attendant greeting
Trying to help client with changing auto attendant message. Had a new message recorded - set up steps with new name using an unused auto attendant slot. How do I tell the system to use the new auto attendant in place of the original recording? I do NOT want to eliminate the original auto attendant r
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Thank you for taking the time to reach out to us through our business forums. The Ip address that is provisioned on your modem is the Gateway IP address and is not your useable IP. You can access your static IP information through our website or app.
How do I actually get access to the static IP on my account?
When we set up service (Voice+Internet), we ordered one static IP, which I can see from the My Account page. The Comcast-supplied gateway is a Cisco DPC3941B, and I can access it at http://10.1.10.1. In the web admin screens, I see a couple of pages that mention "True Static IPs", but there's nothin
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Accepted Solution
Hi ctphoto. I can help with your connectivity question. If your devices have their own IP address, this does sound like you are using the DHCP within the leased gateway. If the gateway is offline, the DHCP will also be offline as well. You may wa
Why when my modem/router goes down I lose my network?
I have had some issues with my Comcast modem/router going down. I have a staic IP. I have assigned all my devices, NAS(s) and printers, their own IP addresses. But when the modem/router goes down I lose all connections to everything on my network. Why and how do I change this so this will not happen
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Hi dioxj. Thanks for reaching out on the credentials for your equipment. I appreciate you reaching out and letting us know you're not able to get logged in. You are able to factory reset the gateway by holding down the pinhole in the back of it u
Need a router password reset
Is it possible to have my router reset tot he default password please?
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Accepted Solution
You can transfer the call to the other phone, but you would need to get to the new location and pick it up before the call goes to Voice Mail. If you do decide to use this option, you can go into the End User Feature Portal for any user, and go to th
CCDave
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10 years ago
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VVX310 put a caller on hold and pick up at another phone
i need to be able to answer one of our phones, put the person on hold, then walk to my office and continue the conversation.
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