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Work Remote forwarding not working

Hello! Recently, our work-remote call forward is not working. We have a scheduled call forward that forwards lines to our answering service after hours and holidays. WHen we need to forward lines for a random closure for a short meeting, we would have someone on the main hunt group turn on thier wor

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Business VoiceEdge ®

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Hello, I hope your weekend is going well. We do offer a wireless extender specifically for business services and I will be happy to explore this option with you.  There are also a lot of good third party wireless extenders available. I honestly don't

Comcast_JosephA

 commented 

7 years ago

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Adding a range extender

My buisness recentky changed over to Comcast Business. I would like to add a wifi range extender so the back of the warehouse has wifi. We have a gateway (Model DPC3941B). I noticed the gateway login page has an option for devices. I would like to know what is the best extender to use that can accom

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user_63d96d To prevent voicemail messages from being recorded on your iPhone's voicemail instead of the Comcast Business app, you need to adjust the settings for the Be Anywhere feature. Here are the steps to manage these settings: Access Be Anywhere

Comcast_Peter

 replied 

7 months ago

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Be Anywhere voicemail messages being recorded on my iPhone voicemail, NOT the app voicemail

When a call comes to my iPhone from my work's Comcast Business line and I cannot answer it, it registers in the app with an alert that a call came in (notification). However, when the caller leaves a message, it does not record the voicemail in the voicemail feature of the app. Instead, it leaves th

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Accepted Solution

Beware of service upgrades thru Comcast

I was called by a contractor for Comcast in April 2018 and told my level of basic business service would no longer be available after 20 years and I need to upgrade so I agreed to upgrade. The order was sent to comcast from the contractor and I guess the price they gave me wasn't availablle but I wa

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Customer Service

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Accepted Solution

You can transfer the call to the other phone, but you would need to get to the new location and pick it up before the call goes to Voice Mail. If you do decide to use this option, you can go into the End User Feature Portal for any user, and go to th

CCDave

 commented 

10 years ago

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VVX310 put a caller on hold and pick up at another phone

i need to be able to answer one of our phones, put the person on hold, then walk to my office and continue the conversation.

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POP3 & SMTP port numbers

My comcast.net e-mail has started to malfunction on Outlook. This has been happening intermittently for about 4 years. I have spoken with Comcast technician, Isobel, who told me that it is a known issue related to the compatibility of Comcast e-mail settings with Outlook settings and that Comcast is

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Customer Service

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Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right corner• Cli

Comcast_BrianA

 replied 

2 years ago

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Phone Outage

I need help to contact Comcast about a phone outage. Our business phones have been intermittent all day (Sept. 8, 2023.) I reset the modem with Comcast 2-3 hours ago but the problem persists. I called Comcast a 2nd time for support and also tried to reach them through the internet though our busines

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Thank you for that information. Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.• Click "Sign In" if necessary • Click the "Direct Messaging" icon in t

CC_Stephanie

 replied 

3 years ago

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Connection dropouts and appropriate router settings

All, I'm hoping you can give me some pointers on maintaining a reliable internet connection. I've been getting tons of connection dropouts, and I'm not sure what my problem is. I had a service technician replace our modem a couple of days ago, but I'm still getting tons of dropouts. Unfortunately, t

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user_83e450 Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right c

Comcast_BrianA

 commented 

1 year ago

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Business Closing and Termination Fee

Has anyone had any luck with the termination fees? Our lease was not renewed and we have to shut our doors. I called to terminate and they told me I will owe almost $800 because we "renewed" our contract last November. I called the loyalty department because we have been with them for 13 years and t

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@idolum Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right corne

Comcast_BrianA

 replied 

2 years ago

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February 7 Firmware Upgrade Broke IPv6

Comcast did an automatic upgrade on Feb 7, 2024 to my business class modem. Following the upgrade, the modem is rejecting all incoming IPv6 packets except those that are ESTABLISHED,RELATED. I have both the IPv6 and IPv4 firewalls disabled in the settings, but the IPv6 firewall is apparently applyin

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Thanks so much for taking the time to reach out to us through our business forums and I appreciate your patience as you waited for a response. Most of what you are describing here is beyond our line of demarcation or outside the scope of our services

CC_Michelle

 commented 

6 years ago

 to the conversation: 

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VPN access using L2TP/IPSEC stopped working on SMC d3g router

I have been using both pptp and l2tp to connect from a remote location into my office network, through an SMC d3g comcast router. No setting changes have been made to it, yet L2tp just stopped working sometime during the last week of november 2019. PPTP still works fine. I have investigated this thr

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Thanks so much for taking the time to reach out to us through our business forums regarding your secondary hunt group. I am so very sorry for the delay in our response and your long wait time over the phone. You can actually full control and view you

CC_Michelle

 commented 

6 years ago

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Secondary hunt group priority and DND call foward enabled and remote console

Call flow: Call comes into main phone number to Primary hunt group (9000). Call goes unanswered after 10 seconds and rolls to the Secondary hunt group (9001). Our Secondary hunt group has 7 people. However due to the "work at home" policy all secondary hunt users in the group set to be forwarded whe

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Accepted Solution

BVE Shared Line Appearance

We are trying to get our phones configured so that (a) main number rings all phones [there are only 5], (b) any phone that answers can put call on hold and call can be picked up by any other phone. To avoid major training issues, it would work best if we could just use the hold button to put the cal

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Business VoiceEdge ®

8.5K

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user_dc5cdb Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right c

Comcast_BrianA

 commented 

2 years ago

 to the conversation: 

0

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wrong caller id

From day 1 our outgoing caller id shows the owners name not the business name. I've contacted comcast several times about this with no resolution. It's been years & I'm getting really tired of their "I don't know what to tell you, it shows right on our end" response. IT'S NOT RIGHT regardless what t

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Thank you so much for your time and patience. I am sorry to learn that no one has called you with any information. Especially after speaking with 3 different agents this week. I apologize for the inconvenience that this has caused you. I will do ever

Comcast_Gabriel

 commented 

5 years ago

 to the conversation: 

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COMCAST CAN'T ANSWER SIMPLE QUESTION RE: ACH PAYMENTS

I have spoken to 3 different agents this week - I need to pay my bill with ACH due to COVID. no one has been able to help me and that website you keep sending people to about auto payments has zero information. CR912802400 is the ticket I received. Each agent has promised to contact me with the info

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business mobile connectivity problems

We got Comcast Business Internet set up Back in Late April. At the time they talked us into switching our mobile phones over the Comcast Business Mobile. I checked and found out that both of our phones were deemed compatible by using the compatibility tool and our IMEI numbers so I agreed to switch.

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Customer Service

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Thanks so much for taking the time to reach out to us regarding your issues with calls on the business app. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your busine

CC_Michelle

 commented 

6 years ago

 to the conversation: 

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Comcast Business App Doesn't Ring Through Mobile

We have many users now on the Comcast Business App working remotely. Most are on iOS with a couple on Android devices. None of the devices rings when a call is incoming. Notifications pop up, but no sound. I could have sworn I've heard a sound on my phone through this app. Is there notification by s

Question

Account registration flaws

I have moved my business internet twice - now at 3rd location. Each time I have been assigned a new account number and each requires a new registration online to access and manage my account. I now cannot register for my 3rd location and 3rd account number since my 2 previous accounts are still acti

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Customer Service

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@Comcast_Christy​ The person in the thread said I had to call? You don't understand what a grueling process it is to call.  It recognizes the number and it asks if I'm talking about a site (which im not) and then it asks about another site whic

keithus507

 replied 

3 months ago

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Comcast business portal will not let me pay or setup autopay

We added a new Comcast Business Internet account at one of our locations and we cannot seem to setup autopay or even pay our bill thorugh the existing Comcast Business portal. When we log into the portal and hit the hamburger icon in the top left and switch account, we can select the account, but on

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Hi kkoberna and welcome to the business forums.   It is regretful to hear about your experience. I can certainly understand any frustration in dealing with these intermittent issues while running a business as I would feel the same way. I do apprec

user_Phil

 commented 

7 years ago

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Business Internet Intermittent Outages

We have a business internet connection in Duluth Georgia. Ever since we have had this service we experience outages several times a week. These outages can last for a few minutes to a few hours. Often these occur in the middle of the night which our router logs record. Today we had disconnect for se

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