Comcast Business Support Community

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.1K)

Relevance

Selected Relevance

Thanks so much for taking the time to reach out to us through our business forums regarding your voice edge services. I would love to assist with your Auto attendant concerns. Can you please reach out through private message with your first and last

CC_Michelle

commented

6 years ago

to the conversation:

How to download auto-attendant greetings?

I used the Comcast voiceedge site to record auto-attendant greetings. How can I download them so I can create an archive of greetings on my laptop, so I can upload them later without having to re-record them.

Question

Thanks so much for taking the time to reach out to us through our business forums regarding setting up tv services with your business account. I very much appreciate your patience and greatly apologize for the delay in our response. I know how import

CC_Michelle

commented

6 years ago

to the conversation:

Buiessness tv

I would like to add tv service to my account how can I do that with my business account

Question

@bama9393Thanks so much for taking the time to reach out to us regarding your business account and transferring to residential services. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important th

CC_Michelle

commented

5 years ago

to the conversation:

Account transfer from Business to Residential

Hello: Looking for some help switching from a business account to a residential account. Specifically a Comcast rep who knows the process and isn't in sales. When I first started this process I was told I would need to cancel my business services (for which I had no contract) and then I could get re

Question

Thanks so much for taking the time to reach out to us regarding your issues logging into the modem. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and w

CC_Michelle

commented

6 years ago

to the conversation:

ROUTER LOGIN USERNAME/PASSWORD NOT WORKING (TRIED BOTH DEFAULT PASSWORD OPTIONS)

Hello, I need to login to my router to allow my scan tool to get through the firewall. I can not login to my router though to make that possible. I tried both possible passwords and neither will work. Thank you!

Question

Thanks so much for taking the time to reach out to us regarding request for changes to the account. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and w

CC_Michelle

commented

6 years ago

to the conversation:

Help Swapping out rental modem and dropping static IP addresses

Hello, What is the best way to do this. I no longer need the Static IP addresses on my account and want to return the rental modem and swap in my own, please bob

Question

Thanks so much for taking the time to reach out to us regarding your internet connection issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we w

CC_Michelle

commented

6 years ago

to the conversation:

Upgraded from residential to business account, some public sites timeout now

I upgraded my internet to comcast business and I noticed an issue with connecting to certain sites. I can access the site from my LTE connection on my phone and I could from my old residential connection but now that I have comcast business I cannot get to the site. Just times out. Most sites work f

Question

Hello, how are you? I hope overall your day is going well. I am sorry to hear you may be experiencing trouble. I apologize there is not a way to create a support ticket online per say, but we can help on forums and over online chat. This link (https:

Comcast_JosephA

commented

6 years ago

to the conversation:

Submitting an online ticket.

Is there a way to submit trouble tickets online so they get documented and addressed without having to wait on hold?

Question

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all

CC_Michelle

commented

6 years ago

to the conversation:

L2TP blocked?

I have a gateway server (Ubiquiti USG) under DMZ, yet it seems L2TP ports are not being forwarded. I'm not sure if modem needs to be upgraded or replaced?

Question

Thanks so much for taking the time to reach out to us through our business forums regarding your vociemail recording. I am so sorry for the delay in our response and truly appreciate your patience with us. I would love to assist with the voicemail is

CC_Michelle

commented

6 years ago

to the conversation:

Voice Edge Select, crappy quality of outgoing greeting message

I've recorded very clear sounding greetings for the auto attendant and phone extensions from an iphone and PC as MP4 then converted, or recorded direclty in the Voice Edge Select as WAV files. When played back on my devices the quality is excellent, clear, with no back ground noice. However when I u

Question

Cannot access Internet performance data

On the website, when I click Manage Ethernet and then View Performance Reporting, I get a '400 bad request error'. What's wrong? Our account # is [Edited: "Personal Information"], and the service address is either [Edited: "Personal Information"], or [Edited: "Personal Information"]. Some parts of y

Question

•

Customer Service

347

Hi vrtigo1 and welcome to the business forums. I can certainly assist with your billing concerns. It's possible to set up what you're looking for. We would set up what is called a hierarchy account. A hierarchy account is created so that a custom

user_Phil

commented

8 years ago

to the conversation:

Consolidate billing to a single invoice?

I currently have multiple business accounts for my various office locations and would like to consolidate them to all be billed on a single invoice. It is very difficult and a lot of work to pay separately because the bills all come out on different dates and I've had problems with payments being po

Question

Accepted Solution

Hello, thanks for taking the time to reach out today through the business forums. I know how important the correct reverse dns records are to your business and I would love to assist with this. Can you please reach out through private message with yo

CC_Michelle

commented

6 years ago

to the conversation:

My ipv4 rDNS is no longer properly resolving

Hi there, my ipv4 rdns entries are not properly resolving any longer. Can you either fix this or allow me to resolve my own rdns by forwarding requests to my DNS servers? Personal customer information hidden Personal customer information hidden Personal customer information hidden Personal customer

Question

Hey there, CMPTX. Thanks for visiting our Comcast Business Support Forum page. I'm sorry that you were not aware of needing our Business Internet when enrolling in X1 for business. Our site does state the following: Restrictions apply. Not avai

CCMichaelM

commented

7 years ago

to the conversation:

You cannot stream Business TV without Xfinity business wifi - be aware before signing up!

Be awre when thinking of taking business TV with Comcast. Unless you also take business wifi then you can only view if sitting in front of the TV! Of course no one points this out when signing up. Although it says business customers can stream via a remote pc or apple device using the app, when you

Question

Can't port toll free numbers out of Comcast

I have two toll-free numbers that I have been attempting to port from Comcast to Anveo (my new carrier). I made the initial request mid-November. Comcast has rejected the porting request twice due to an "incorrect signature", but I signed the porting authorization form, and I am the account owner. I

Question

•

Business Voice

803

Hello, how are you? I hope my reply finds you at a good time and your Thursday is going well. I am very sorry to hear about the billing issue since subscribing a few months back. I know not getting concrete answers to your billing questions can be pr

Comcast_JosephA

commented

6 years ago

to the conversation:

Billing

Hi I need some help ! I signed 36 terms with comcast bussiness and then after 2 months my bill going up with no reason . I was try to call customer service and they said i add something more but no, i am not. They fix my bill, after that my bill still going up. And this time when i call they said be

Question

Hello, I hope your weekend is going well. We do offer a wireless extender specifically for business services and I will be happy to explore this option with you. There are also a lot of good third party wireless extenders available. I honestly don't

Comcast_JosephA

commented

7 years ago

to the conversation:

Adding a range extender

My buisness recentky changed over to Comcast Business. I would like to add a wifi range extender so the back of the warehouse has wifi. We have a gateway (Model DPC3941B). I noticed the gateway login page has an option for devices. I would like to know what is the best extender to use that can accom

Question

Call Forwarding Not Reachable

I have talked to 4 different people today and this does NOT make sense. There are 2 options for call forwarding. The first one states - Call Forwarding Not Reachable. Description states that IF service is interuppted, all phone calls will be forwarded to the number we put in place. That is GREAT! Th

Question

•

Business Voice

945

user_63d96d To prevent voicemail messages from being recorded on your iPhone's voicemail instead of the Comcast Business app, you need to adjust the settings for the Be Anywhere feature. Here are the steps to manage these settings: Access Be Anywhere

Comcast_Peter

replied

1 year ago

to the conversation:

Be Anywhere voicemail messages being recorded on my iPhone voicemail, NOT the app voicemail

When a call comes to my iPhone from my work's Comcast Business line and I cannot answer it, it registers in the app with an alert that a call came in (notification). However, when the caller leaves a message, it does not record the voicemail in the voicemail feature of the app. Instead, it leaves th

Question

Accepted Solution

You can transfer the call to the other phone, but you would need to get to the new location and pick it up before the call goes to Voice Mail. If you do decide to use this option, you can go into the End User Feature Portal for any user, and go to th

CCDave

commented

10 years ago

to the conversation:

VVX310 put a caller on hold and pick up at another phone

i need to be able to answer one of our phones, put the person on hold, then walk to my office and continue the conversation.

Question

Roaming help needed

My account number is [Edited: "Personal Information"] and I need you help because supervisor on that question didnt give enought attention. I had to urgently fly to Kyrgyzstan on november 30 and I always use Global Travel Pass, per phone clerk it was turned on in Turkey but once I got to Kyrgyzstan

Question

•

Customer Service