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Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all
IPv6 routing on DPC3941B in pass through mode
We have a DPC3941B in pass through mode with static IPv4 and IPv6 addresses. I am having trouble getting IPv6 routing through the modem to our firewall. There are three possible ways that this could work: 1. Put the modem in bridge mode and lose our statics. This will allow our Ubiquiti router to us
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Thanks so much for taking the time to reach out to us regarding your issues logging into the modem. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and w
ROUTER LOGIN USERNAME/PASSWORD NOT WORKING (TRIED BOTH DEFAULT PASSWORD OPTIONS)
Hello, I need to login to my router to allow my scan tool to get through the firewall. I can not login to my router though to make that possible. I tried both possible passwords and neither will work. Thank you!
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Hello, how are you? I hope my reply finds you at a good time and your Thursday is going well. I am very sorry to hear about the billing issue since subscribing a few months back. I know not getting concrete answers to your billing questions can be pr
Billing
Hi I need some help ! I signed 36 terms with comcast bussiness and then after 2 months my bill going up with no reason . I was try to call customer service and they said i add something more but no, i am not. They fix my bill, after that my bill still going up. And this time when i call they said be
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Thanks so much for taking the time to reach out to us through our business forums regarding your vociemail recording. I am so sorry for the delay in our response and truly appreciate your patience with us. I would love to assist with the voicemail is
Voice Edge Select, crappy quality of outgoing greeting message
I've recorded very clear sounding greetings for the auto attendant and phone extensions from an iphone and PC as MP4 then converted, or recorded direclty in the Voice Edge Select as WAV files. When played back on my devices the quality is excellent, clear, with no back ground noice. However when I u
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Cannot access Internet performance data
On the website, when I click Manage Ethernet and then View Performance Reporting, I get a '400 bad request error'. What's wrong? Our account # is [Edited: "Personal Information"], and the service address is either [Edited: "Personal Information"], or [Edited: "Personal Information"]. Some parts of y
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Customer Service
Accepted Solution
Hello, thanks for taking the time to reach out today through the business forums. I know how important the correct reverse dns records are to your business and I would love to assist with this. Can you please reach out through private message with yo
My ipv4 rDNS is no longer properly resolving
Hi there, my ipv4 rdns entries are not properly resolving any longer. Can you either fix this or allow me to resolve my own rdns by forwarding requests to my DNS servers? Personal customer information hidden Personal customer information hidden Personal customer information hidden Personal customer
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Hey there, CMPTX. Thanks for visiting our Comcast Business Support Forum page. I'm sorry that you were not aware of needing our Business Internet when enrolling in X1 for business. Our site does state the following: Restrictions apply. Not avai
You cannot stream Business TV without Xfinity business wifi - be aware before signing up!
Be awre when thinking of taking business TV with Comcast. Unless you also take business wifi then you can only view if sitting in front of the TV! Of course no one points this out when signing up. Although it says business customers can stream via a remote pc or apple device using the app, when you
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Hello, I hope your weekend is going well. We do offer a wireless extender specifically for business services and I will be happy to explore this option with you. There are also a lot of good third party wireless extenders available. I honestly don't
Adding a range extender
My buisness recentky changed over to Comcast Business. I would like to add a wifi range extender so the back of the warehouse has wifi. We have a gateway (Model DPC3941B). I noticed the gateway login page has an option for devices. I would like to know what is the best extender to use that can accom
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Call Forwarding Not Reachable
I have talked to 4 different people today and this does NOT make sense. There are 2 options for call forwarding. The first one states - Call Forwarding Not Reachable. Description states that IF service is interuppted, all phone calls will be forwarded to the number we put in place. That is GREAT! Th
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Business Voice
user_63d96d To prevent voicemail messages from being recorded on your iPhone's voicemail instead of the Comcast Business app, you need to adjust the settings for the Be Anywhere feature. Here are the steps to manage these settings: Access Be Anywhere
Be Anywhere voicemail messages being recorded on my iPhone voicemail, NOT the app voicemail
When a call comes to my iPhone from my work's Comcast Business line and I cannot answer it, it registers in the app with an alert that a call came in (notification). However, when the caller leaves a message, it does not record the voicemail in the voicemail feature of the app. Instead, it leaves th
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Accepted Solution
You can transfer the call to the other phone, but you would need to get to the new location and pick it up before the call goes to Voice Mail. If you do decide to use this option, you can go into the End User Feature Portal for any user, and go to th
VVX310 put a caller on hold and pick up at another phone
i need to be able to answer one of our phones, put the person on hold, then walk to my office and continue the conversation.
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Thanks so much for taking the time to reach out to us through our business forums regarding your secondary hunt group. I am so very sorry for the delay in our response and your long wait time over the phone. You can actually full control and view you
Secondary hunt group priority and DND call foward enabled and remote console
Call flow: Call comes into main phone number to Primary hunt group (9000). Call goes unanswered after 10 seconds and rolls to the Secondary hunt group (9001). Our Secondary hunt group has 7 people. However due to the "work at home" policy all secondary hunt users in the group set to be forwarded whe
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Thanks so much for taking the time to reach out to us through our business forums and I appreciate your patience as you waited for a response. Most of what you are describing here is beyond our line of demarcation or outside the scope of our services
VPN access using L2TP/IPSEC stopped working on SMC d3g router
I have been using both pptp and l2tp to connect from a remote location into my office network, through an SMC d3g comcast router. No setting changes have been made to it, yet L2tp just stopped working sometime during the last week of november 2019. PPTP still works fine. I have investigated this thr
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Roaming help needed
My account number is [Edited: "Personal Information"] and I need you help because supervisor on that question didnt give enought attention. I had to urgently fly to Kyrgyzstan on november 30 and I always use Global Travel Pass, per phone clerk it was turned on in Turkey but once I got to Kyrgyzstan
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Customer Service
Accepted Solution
BVE Shared Line Appearance
We are trying to get our phones configured so that (a) main number rings all phones [there are only 5], (b) any phone that answers can put call on hold and call can be picked up by any other phone. To avoid major training issues, it would work best if we could just use the hold button to put the cal
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Business VoiceEdge ®
Can't port toll free numbers out of Comcast
I have two toll-free numbers that I have been attempting to port from Comcast to Anveo (my new carrier). I made the initial request mid-November. Comcast has rejected the porting request twice due to an "incorrect signature", but I signed the porting authorization form, and I am the account owner. I
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Business Voice
user_dc5cdb Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right c
wrong caller id
From day 1 our outgoing caller id shows the owners name not the business name. I've contacted comcast several times about this with no resolution. It's been years & I'm getting really tired of their "I don't know what to tell you, it shows right on our end" response. IT'S NOT RIGHT regardless what t
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Thank you so much for your time and patience. I am sorry to learn that no one has called you with any information. Especially after speaking with 3 different agents this week. I apologize for the inconvenience that this has caused you. I will do ever
COMCAST CAN'T ANSWER SIMPLE QUESTION RE: ACH PAYMENTS
I have spoken to 3 different agents this week - I need to pay my bill with ACH due to COVID. no one has been able to help me and that website you keep sending people to about auto payments has zero information. CR912802400 is the ticket I received. Each agent has promised to contact me with the info
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@ssearles I may need to get a ticket opened to further assist you. Please send us a DM to Comcast Business with your full name, service address and primary phone number associated with the account. To send a direct message:Click "Comcast Business" if
How do we block spam calls?
Our main line has reportedly been getting around 20 'Unknown Caller' IDs daily for the past couple weeks. Each time, the person answering the phone picks up only to have the line hang up immediately. We also get many spam calls in addition to these hangups. What does Comcast provide as a spam filter
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Thanks so much for taking the time to reach out to us regarding your DNS issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all th
CC_Michelle
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6 years ago
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transparent dns proxying started after a modem swap ...
Today my gateway was replaced with a Model:CGA4131COMVendor:TechnicolorHardware Revision:2.1 running the following firmware... eMTA & DOCSIS Software Version:CM DOCSIS Application - Prod_17.20_d31 & MTA Application - Prod_17.2Software Image Name:CGA4131COM_3.1p24s1_PROD_seyAdvanced Services:CGA4131C
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