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Thanks so much for taking the time to reach out to us regarding your DNS issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all th

CC_Michelle

commented

6 years ago

to the conversation:

transparent dns proxying started after a modem swap ...

Today my gateway was replaced with a Model:CGA4131COMVendor:TechnicolorHardware Revision:2.1 running the following firmware... eMTA & DOCSIS Software Version:CM DOCSIS Application - Prod_17.20_d31 & MTA Application - Prod_17.2Software Image Name:CGA4131COM_3.1p24s1_PROD_seyAdvanced Services:CGA4131C

Question

Typically, if you have a firewall delegating your internal network, the firewall would be assigned the public static IP. The rest of your devices would be using whatever LAN DHCP address your firewall is assigning. If you have multiple devices delega

CCMichaelM

commented

8 years ago

to the conversation:

Business Router Help

Hi All, I have a Comcast Business gateway that runs gigabit internet. It is supposed to feed into an Edge Router then to two switchboards that distribute the internet signal throughout the business to a bunch of ethernet ports (All Cat5E) and 4 new Unifi access points. I am having trouble feeding th

Question

Thanks so much for taking the time to reach out to us through our business forums regarding your Mobility Services. This link will help you with information about setting up our Be Anywhere service https://comca.st/2WmOZ0p. I would love to assist wit

CC_Michelle

commented

6 years ago

to the conversation:

Mobility Line and Be Anywhere

We have four Mobility Lines and i'm looking into setting up Be Anywhere. A few questions: Can our primary phone ring, like normal, along with the Be Anywhere phones, at the same time? Is this Simultaneous Ring that should be set up? I've turned on Be Anywhere but the iOS Comcast Business app doesn't

Question

Thanks so much for taking the time to reach out to us regarding your internet connection issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we w

CC_Michelle

commented

6 years ago

to the conversation:

Connectivity issue over Ethernet Dedicated Line:

Thank you in advance for any assistance, We have been having trouble with our line, it went down for an unknown reason (both directions) over a week ago. To my knowledge nothing has changed, especially as far as the LAN. On each side of the line there are DCP3008 Cisco modems, configured as bridges

Question

Thanks so much for taking the time to reach out to us regarding your Email concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do al

CC_Michelle

commented

6 years ago

to the conversation:

Bulk Delete

It's such a waste of time to individually delete emails. Please provide a bulk delete option to the web portal.

Question

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out about switching over to residential service. You've absolutely reached the right pl

CC_RobertC

commented

6 years ago

to the conversation:

Business to Residential Service

Hello, I'm a current business internet customer and would like to change my service to residential internet. What is the process to accomplish this?

Question

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out with your Port Management concern. You've absolutely reached the right place, and a

CC_RobertC

commented

6 years ago

to the conversation:

Port Management Rules

I have a SIP trunk service provider and I need to setup rules for incoming calls to my PBX. In the Port Manage screen I cannot enter the IP address of my SIP service provider so that I can only allow inbound traffic to the PBX from my SIP provider. I am getting "Ghost Ringing" on my phones from hack

Question

@user_c7e85c Thank you! I'm happy to hear that the request was already created. Unfortunately the system will not allow me to access the details needed to work with our peers to have the request escalated. I have to verify the account first. If you c

Comcast_Paula

replied

2 years ago

to the conversation:

February 7 Firmware Upgrade Broke IPv6

Comcast did an automatic upgrade on Feb 7, 2024 to my business class modem. Following the upgrade, the modem is rejecting all incoming IPv6 packets except those that are ESTABLISHED,RELATED. I have both the IPv6 and IPv4 firewalls disabled in the settings, but the IPv6 firewall is apparently applyin

Question

Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all

CC_Michelle

commented

6 years ago

to the conversation:

IPv6 routing on DPC3941B in pass through mode

We have a DPC3941B in pass through mode with static IPv4 and IPv6 addresses. I am having trouble getting IPv6 routing through the modem to our firewall. There are three possible ways that this could work: 1. Put the modem in bridge mode and lose our statics. This will allow our Ubiquiti router to us

Question

So far, after more than nine hours on the telephone with Comcast constantly being re-routed from department to department, it appears no one in Comcast's entire tier one support knows what a block list is, how Security Edge works, understands what Ak

cluebattery

commented

1 month ago

to the conversation:

False-positive security block (Akamai / Comcast Business SecurityEdge)

I'm a Comcast Business customer and the owner/operator of weatherboard.net, a legitimate weather-dashboard service. SecurityEdge on my Business line is blocking my own domain, weatherboard.net, as malware/phishing. It's a false positive, and I'd like the classification corrected at the source not ju

Question

Thanks so much for taking the time to reach out to us through our business forums regarding your voice edge services. I would love to assist with your Auto attendant concerns. Can you please reach out through private message with your first and last

CC_Michelle

commented

6 years ago

to the conversation:

How to download auto-attendant greetings?

I used the Comcast voiceedge site to record auto-attendant greetings. How can I download them so I can create an archive of greetings on my laptop, so I can upload them later without having to re-record them.

Question

Thanks so much for taking the time to reach out to us through our business forums regarding setting up tv services with your business account. I very much appreciate your patience and greatly apologize for the delay in our response. I know how import

CC_Michelle

commented

6 years ago

to the conversation:

Buiessness tv

I would like to add tv service to my account how can I do that with my business account

Question

@bama9393Thanks so much for taking the time to reach out to us regarding your business account and transferring to residential services. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important th

CC_Michelle

commented

6 years ago

to the conversation:

Account transfer from Business to Residential

Hello: Looking for some help switching from a business account to a residential account. Specifically a Comcast rep who knows the process and isn't in sales. When I first started this process I was told I would need to cancel my business services (for which I had no contract) and then I could get re

Question

Thanks so much for taking the time to reach out to us regarding your issues logging into the modem. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and w

CC_Michelle

commented

6 years ago

to the conversation:

ROUTER LOGIN USERNAME/PASSWORD NOT WORKING (TRIED BOTH DEFAULT PASSWORD OPTIONS)

Hello, I need to login to my router to allow my scan tool to get through the firewall. I can not login to my router though to make that possible. I tried both possible passwords and neither will work. Thank you!

Question

Thanks so much for taking the time to reach out to us regarding request for changes to the account. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and w

CC_Michelle

commented

6 years ago

to the conversation:

Help Swapping out rental modem and dropping static IP addresses

Hello, What is the best way to do this. I no longer need the Static IP addresses on my account and want to return the rental modem and swap in my own, please bob

Question

CC_Michelle

commented

6 years ago

to the conversation:

Upgraded from residential to business account, some public sites timeout now

I upgraded my internet to comcast business and I noticed an issue with connecting to certain sites. I can access the site from my LTE connection on my phone and I could from my old residential connection but now that I have comcast business I cannot get to the site. Just times out. Most sites work f

Question

Hello, how are you? I hope overall your day is going well. I am sorry to hear you may be experiencing trouble. I apologize there is not a way to create a support ticket online per say, but we can help on forums and over online chat. This link (https:

Comcast_JosephA

commented

6 years ago

to the conversation:

Submitting an online ticket.

Is there a way to submit trouble tickets online so they get documented and addressed without having to wait on hold?

Question

CC_Michelle

commented

6 years ago

to the conversation:

L2TP blocked?

I have a gateway server (Ubiquiti USG) under DMZ, yet it seems L2TP ports are not being forwarded. I'm not sure if modem needs to be upgraded or replaced?

Question

Thanks so much for taking the time to reach out to us through our business forums regarding your vociemail recording. I am so sorry for the delay in our response and truly appreciate your patience with us. I would love to assist with the voicemail is

CC_Michelle

commented

6 years ago

to the conversation:

Voice Edge Select, crappy quality of outgoing greeting message

I've recorded very clear sounding greetings for the auto attendant and phone extensions from an iphone and PC as MP4 then converted, or recorded direclty in the Voice Edge Select as WAV files. When played back on my devices the quality is excellent, clear, with no back ground noice. However when I u

Question

Cannot access Internet performance data

On the website, when I click Manage Ethernet and then View Performance Reporting, I get a '400 bad request error'. What's wrong? Our account # is [Edited: "Personal Information"], and the service address is either [Edited: "Personal Information"], or [Edited: "Personal Information"]. Some parts of y

Question

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