Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (1.5K)
Accepted Solution
Official Solution
Closed
Yahoo email
Will business customers be switched to Yahoo email
Question
•
Customer Service
Accepted Solution
Small business bill doubled
I have a business account with internet and 3 phone lines. I just noticed that my price doubled last month! Can someone here help me find out why and/or try to reduce the bill going forward?
Question
•
Customer Service
Accepted Solution
Static IP and Service Migration Questions for Office Relocation
Hello, We are preparing to move our office to a new location and have a few questions regarding our Comcast Business Internet service: Current Address: [Edited: Personal Information] New Address : [Edited: Personal Information] 1. When we relocate, will our current static IP address change? 2. Is it
Question
•
Domain Names/Static IP
Accepted Solution
A user's Inbound calls go straight to voicemail; DND is not on
One of our users is reporting that all calls are going straight to VM on both their desk phone and their VoiceEdge desktop/mobile app. There is no ring at all. Call history in https://business.comcast.com/voice/bve/users/detail shows 'Missed Calls' for the user. Can I get in touch with Comcast Suppo
Question
•
Business VoiceEdge ®
Accepted Solution
VoiceEdge app error after last name and email change - "user not eligible please contact your bve administrator for assistance"
I'm running into a strange error after updating a user's display name and email address due to a recent marriage. Under my company BVE account > Account Management > Users, this particular user is correctly showing the new last name and email address. They can also login their BVE account on a web b
Question
•
Business VoiceEdge ®
Accepted Solution
Closed
Billing
I signed a contract with comcast in November, to go into affect December. I have been overcharged every month since and didn't notice because we have multiple accounts with comcast and some are billed at that rate. I contacted comcast and was refused a refund and told I need to sign a new contract b
Question
•
Business WiFi
Accepted Solution
Closed
Frustrated I can not cancel service for my CLOSED business.
Hello. I am a Comcast Business customer and have been for many years. I have had some REAL trouble getting help resolving my issues involving my account. Each and every time I try to get help to cancel my service I have a Rep from the retention department trying to sell me something or not actually
Question
•
Customer Service
Accepted Solution
Autopay discount
When I signed my Comcast Business contract, I was told I'd get a $10 discount for choosing ebilling and autopay. I opted in for both, added my business debit as the default payment simply because my card was handy, and then didn't think anything further about it until I realized there was no discoun
Question
•
Customer Service
Accepted Solution
Once your business has been closed why is the website still up?
Once your business has been closed why is the website still up? My business closed in 2022 however I'm still getting spam because my email address is listed on my website. I'd love to either close down the website or take off my email address.
Question
•
Domain Names/Static IP
Accepted Solution
Change service from Business to Residential
Don't see this question recently. Hopefully someone can help. I would like to replace my Comcast Business service with regular Xfinity Residential service. If possible, I want to do it without having to sit on the phone forever. And do a self install and just swap the modems out on whatever day work
Question
•
Customer Service
Official Solution
Closed
How can I get a copy of W9 to submit payment
I need a copy of Comcast W9 to submit payment
Question
•
Customer Service
Accepted Solution
Gateway AC power input: 240V-tolerant?
Good day, Comcast's field tech just finished replacing our gateway, and porting our primary phone line over to it. With that said, I trust the "backup" battery in the new gateway about as far as I can throw my minivan. With this in mind: I'd like to power the gateway from our in-house battery plant,
Question
•
Equipment
Accepted Solution
Request for a PTR record
Greetings- We are hosting our own email server and are in need of a PTR Record. Any assistance would be greatly appreciated. Thanks!
Question
•
Domain Names/Static IP
Accepted Solution
Default admin password not working on CBR-T router.
Trying to login the admin tool of our "CBR-T" Comcast Business router. The default login does not work:[Removed: Personal Information]Can the password be reset to this default please?ThanksAccount number: [Removed: Personal Information]
Question
•
Equipment
Accepted Solution
Upgrade Speed Online Without Sales Agent or New Contract
I would like to simply upgrade my current business plan to a higher tier without signing a new contract or dealing with a sales agent trying to upsell me to new services I do not need. I have been a faithful customer for years, yet all online paths lead to the same screen, requesting a callback from
Question
•
Business WiFi
Accepted Solution
revenue share
I have been waiting for Copper Flats Q1 2024 Revenue share check since 5/2024. The Team in charge of this has become completely unresponsive, I need a response to provide my corporate team, as they are also reviewing the CB renewal contract as well at this time.
Question
•
Customer Service
Accepted Solution
Comcast Business IVR is pushing me to Lumen/CenturyLink
The walls they are putting around account management and support! Even my Enterprise and Business reps can't get through it. They also can't help me with billing issues anymore. I have to call in to make changes to my account, so why do I need a rep? At least CL doesn't pretend to care. For decades
Question
•
Customer Service
Accepted Solution
Ciena 3903 to Cisco Firepower 1120 for Comcast Enterprise circuit
Hello! We recently got a Comcast Enterprise circuit installed. I received from Comcast the information regarding the Layer 3 IP info and the usable IP info, but I've never set up a circuit of this type and we were left with no instructions on how I should configure my Firepower 1120 to receive the c
Question
•
Connectivity
Accepted Solution
lost router password
Hi, I don't have my business router username/password, or I fat-fingered it upon entry. Could I get a remote reset for that? This is a newer model, minus the Reset button.
Question
•
Equipment
