As an admin, where do I go to change the settings for the main line voicemail box? I want to have them forwarded as an attachment to a group email address, but I don't see where to set that up

I had requested to move my service to my new office on Feb 24th. They installed new service on March 1st.  They said that my existing service will cut off after March 10th.  However my current phone number did not transfer over, instead they assigned me with two new numbers.  I had s

HI, I am using comcast for my business. I just moved my office to new location and transfer my comcast service to new location in December 2022. But still comcast did not disconnect part of service from my old location and I keep getting charged more than $450 every month. I called comcast numerous

If I have "Do Not Disturb" enabled on my extension, which voicemail greeting do callers hear? Will they hear my "No answer greeting" or "Busy greeting"? This is crucial to knowing how I record those messages and I cannot find this information listed anywhere in your instructions or help documenta

Hello.Our company is using the call forwarding feature on personal phones for emergency cases.However, caller ID shows the phone numbers only. It is hard to identify a call from forwarding or something else. Please help us if anyone knows how to make that change on the VoiceEdge manager portal.Than

I cannot seem to get our system to correctly forward calls to our automatic attendant after hours and during business hours on holidays. During business hours, I do not want calls going to the automatic attendant. Setting the rule for after hours seems to work fine, but when I set it for business ho

Question about voicemail. If someone is leaving a voicemail and than another person calls and is directed to voicemal, will the second voicemail be recorded also? I am asking because alot of our customers are leaving voicemails but we don't seem to be getting all of them. So I am thinking maybe if

I'm running the VoiceEdge Desktop app on Mac (Big Sur v 11.4) and about a week ago, my app stopped ringing. It won't ring through the computer speakers or headphones. There weren't any changes to the settings or updates to the computer. I only see when a call is coming through if I happen to look ov

Sometimes the Lunch Room extension button (which was auto-uploaded to my sidecar) blinks as if the lunch room is calling even though it’s an outside call and the caller ID shows the outside caller (I have unplugged and rebooted, but that did not fix the issue) - please help! Note: this extension i

When an incoming call comes in and no one else is on the phone, I am able to successfully do a consultative transfer. If a second incoming call comes in, I am no longer able to do a consultative transfer if the first incoming call is still active. I am able to successfully reach the other extension

Any recommendations on physical office phones to purchase - or phones to AVOID - for use with the Voice Mobility plan? I haven't been able to find any hardware requirments or recommendations in the forum or online so far.  

Hello, The company I work for uses a total of 6 Polycom VVX 310s through VoiceEdge (I have copies of emails going over the initial setup). Over the years we have lost and gained employees, and it's got to the point where almost every employee has the incorrect display name attached to their line.

Looking to assign our phone numbers to soft keys so when some puts a call on hold anyone can hit the soft key to pickup the call

I would like all 3 of my business lines to be in the app so I can use the be anywhere feature one any one of my lines. what needs to be done to make this happen?

I have logged into Comcast and changed my Caller ID. I have waited nearly a week and it is not displaying correct ID when I call business clients.  Any ideas?

What is the DHCP Option to push our Comcast hosted Polycom phones to a separate VLAN (50) in this case. My DHCP server is a Sonicwall since we've moved to the Azure AD. Thanks...

Hi, I am trying to reset my password because I am locked out. I do not have an option on the web to reset. I am also not able to download the mobile app because it is telling me that I need a phone number assigned. I am not sure what is happening because i can reset everyone else's password. Help, I

I have tried pushing TRANSFER on Polycom phone then entering 55 ext number and # and it did not work. I even tried 55 0XXX then # since we have 3 digit extension numbers. When any of this is done, I get an operator voice saying that number is not in service.

The polycom phone volume does not stay at the level you set. After the call it defaults to a lower level.  we have Polycom phones in preschool classrooms but when we have a test fire drill or intruder alert announced to all sets via paging, some teachers say they cannot hear the message. 

When using the business voice edge mobile app it appears we cannot answer a call inside the app but must use the Be Anywhere function that forwards to the cell phone. However it is impossible to tell if the incoming call is a business or personal call. Please help!