I have been trying to disconnect my service for nearly a month now: 1) I called on 04/28 to notify you then I intend to stop using your service when my contract expires on 05/31. However, your representative (CM) insisted on providing a quote that was merely a 2-year contract for a grade slower ser

Hi there We're moving out of state and trying to close our account.  Its been a complete struggle.  Called Customer Service 800# multiple times but got bounced around with no clear answer on how to close my account.  Last customer service person gave me an e-mail address to send t

How do I go about getting my prepaid fift card. I just got new business service hooked up last

I am the current Primary Manager of my account and am trying to transfer the role to another user. I gave them the role of Services & Billing Manager but still see the error message "There are currently no eligible users in that can be assigned the role of Primary Manager" when I attempt to tran

Hi, We are a city with multiple locations (city hall, recreation, police, etc). For some reason, we have three accounts to check to pull invoices. Two of the accounts we login through xfinity.com and one through business.comcast.com. I am wondering if we can merge the two xfinity accounts into th

I turned in my business modem/router to an Xfinity Service Center on 2/10/23. They gave me a small register receipt at that time. They told me I could not cancel Business service at an Xfinity center, I needed to call 1-800-391-3000 to do that. I did that on 2/10/23 at 4:33pm (per cell phone records

Email shows as being sent but not being received by recipients ​my emails are not being received by the recipients. Can you please help me with this, this is a business account​

After being jerked around with agents 'upgrading' my service without my agreement. In turn causing my bill to skyrocket.  When addressed, I signed the contract so it was MY problem.  I was working between cancelling the cameras (which were down more then up) and LOWERING my speed.  I

I was hoping that someone could assist me. I would like to program the expansion module with additional personnel.

We sent the check# 103766 for $779.95 to Comcast on November 10th, 2022. It was cashed on 11/28/22 but wasn't posted to our account# 130340392. This has been going on for a while now. We keep getting past due notices whereas everything is paid up. I was given a ticket# CR083904133 and would like

I've attempted to reach out through chat and use the phone support line and i'm at the end of my wits, so maybe the people on this forum can help. We've been Double billed for our Deer Valley office Internet account for $507.27-$529.74 each month for nine months, starting in June 2022 and continuing

This past Thursday we had our modem/router replaced because of a hardware issue. Now when I log into the Dashboard or App I can't see the invoices or dashboard for the Business Internet and Security Edge. Does this take a little time to show up?

​​​​ [Edited: "Personal Information"]​​​​​​​​ said he sent my service change request in nearly two weeks.My service level still hasn’t changed and he has went dark when I try email him.The level of service I’ve received from him has been abysmal.I need a rep for my area zip 24555 to reac

What is with the new mobile app? You can't do anything with it. You can't forward calls, or check phone messages, or see call logs. I have two devices, a phone modem and an internet modem, but only one appears. Under plan I can see I have 200mbps down, but no upload speed is mentioned. On the web it

We are trying to port numbers but Comcast Business is rejecting two of the phone numbers. I have called Comcast Business support several times regarding this but am told they have no way of escalating a message to their internal porting team. There are multiple PONS for the same customer account. We

We have been suffering from a service interruption for the past 6 days with no end in sight on when it will be resolved. The Expected Resolution has been "We are working on it" for the past 6 days. I opened a support ticket and it got closed without any resolution or comment on why it was closed.

I need the password on my modem's admin tool reset. I called to get it reset but the lady just said it was "highspeed", the default login, over and over again without actually listening to my request. I also tried holding the reset button but of course that did nothing either. I need help resetting

We're on at least our 4th outage in the last 30 days. Including losing most if not all of our Super Bowl Sunday takeout orders due to no phone service or credit cards.  A Friday night where we had to eat tabs bc of no way to run cards, and now today it is out yet again.    Is reliab

My bad...I didn't look at my business internet expenses since last fall. August 2022 - I was paying $95.52.  September...it was $144.35....and then up and up every month by a couple dollars until this month, Feb. 2023, it is $155.17.  Nothing changed, no faster speed...no better modem...n

I have called in every other month for over a year now... I get a new CR number every time... they don't seem to be able to find the CR number I give them. I get the story someone will respond in 7 to 10 days.... that never happens.   I have an email from a Comcast agent "Susan [Edited: "