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Neighbor appears to have an illegal exterior cable connection
For over a year, the neighbor's cable connection is very sloppy from the pole to house. The cable is draped through tree branches and is just enough
Question
• Connectivity
Missing ring sound with outbound calls
This happens on some phones on some days (not all phones and not every time). Dial number and on the receiving end it's ringing, but the person initi
Question
• Business VoiceEdge ®
Managed Router SRX1500
Hello. Fall 2020 we signed up for the managed router and Comcast installed the Juniper SRX1500. It has been working fine except it’s a magic bla
Question
• SD WAN
The Pepper Restaurant
We have been having problems with the phone dropping calls
Question
• Business Voice
Mobile phone number already in use
We recently moved one of our employees from one assigned number in our office to another. When he tried to change the settings in his mobile app, the
Question
• Business VoiceEdge ®
How do I forward a voicemail to another extension using the phone?
Voicemail left on wrong extension, need to forward the message to another extension using the phone (volunteer at desk does not have access the the on
Question
• Business VoiceEdge ®
Jitter, Latency Spikes, Packet Loss
Business Service 200 Down / 20 Up Service Location is North Indianapolis city of Noblesville, IN Speed Tests are within range, however monitoring bot
Question
• Connectivity
Modem dropout
The modem on this account has been dropping out and reconnecting 6 minutes later. The most recently this afternoon. Why is this? It sets off alarms a
Question
• Equipment (Modems,Gateways)
How to update incorrect service address
I just signed up online. The service address listed on my account is incorrect. Installation is going to happen next Thursday. I’d like to updat
Question
• Business WiFi
Packet drops between Comcast and Fastly?
Hey all, I'm posting this here because it's a little esoteric and is more annoying for me than anything else. Over the past week, I've noticed about
Question
• Connectivity
Require a Distinctive Ring option for Business VoiceEdge ® Hunt Groups
We have several hunt groups defined in our organization and really need the functionality of a distinctive ring for the hunt group. In searching the
Question
• Business VoiceEdge ®
visa gift card $500 - how to get it
I called Comcast Business today looking for the promised Visa cash card for $500. It has been 4 months since my business service started and the wait
Question
• Billing & Customer Service
Call Queue/Hunt Group Issues
I've got a few issues I need some suggestions on. I was able to add users to our Hunt Group, but I can't add users to my call queue. So, some people a
Question
• Business VoiceEdge ®
Can't log into Admin Tool
Hello, I am trying to access the admin tool at http://10.1.10.1/, but the default info isn't working. I'm honestly not sure if I've ever logged in he
Question
• Business WiFi
How to get a credit for cancelled service
I have called multiple times and have yet to receive a credit I was promised. This last lady I spoke with just repeated herself saying her same state
Question
• Business Voice
Comcast will not refund my account
I called and cancelled my phone service in December but Ben failed to do put in the disconnection correctly even though he had me sign a new document
Question
• Business Voice
Failover IP address question
We recently upgraded our Comcast speed and as part of the upgrade got the broadband failover unit. The Comcast modem connects back to our SonicWALL f
Question
• Equipment (Modems,Gateways)
Need to move equipment from one office to another?
We are renovating our business and want the three Xfinity boxes moved to a new location that is more central, is this possible? Who do we contact for
Question
• Equipment (Modems,Gateways)
Checking voicemail from a remote location
Often when I call the office to check voicemail I receive a message "service not working" and am unable to listen to voicemail
Question
• Business Voice