Skip to content

Official

Accepted

Unanswered

Advanced Filters

Search Results (7.4K)

Most Recent
Series of ports are blocked

Our VoIP system utilizes a series of ports between 9000 and 11000. Static IPs have been installed and the modem firewalls have been disabled.  H

Question

 • Connectivity

3

1

0

Neighbor appears to have an illegal exterior cable connection

For over a year, the neighbor's cable connection is very sloppy from the pole to house. The cable is draped through tree branches and is just enough

 posted 

21 h ago

 • 

Last response by 

Comcast_Starr 

21 h ago

Question

 • Connectivity

4

1

0

Missing ring sound with outbound calls

This happens on some phones on some days (not all phones and not every time). Dial number and on the receiving end it's ringing, but the person initi

Question

 • Business VoiceEdge ®

1

0

0

Managed Router SRX1500

Hello. Fall 2020 we signed up for the managed router and Comcast installed the Juniper SRX1500. It has been working fine except it’s a magic bla

 posted 

3 d ago

 • 

Last response by 

Comcast_JamesH 

15 h ago

Question

 • SD WAN

8

5

0

The Pepper Restaurant

We have been having problems with the phone dropping calls

 posted 

4 d ago

 • 

Last response by 

Comcast_Amir 

4 d ago

Question

 • Business Voice

11

1

0

Mobile phone number already in use

We recently moved one of our employees from one assigned number in our office to another. When he tried to change the settings in his mobile app, the

 posted 

4 d ago

 • 

Last response by 

Comcast_JoeTru 

4 d ago

Question

 • Business VoiceEdge ®

4

1

0

How do I forward a voicemail to another extension using the phone?

Voicemail left on wrong extension, need to forward the message to another extension using the phone (volunteer at desk does not have access the the on

 posted 

5 d ago

 • 

Last response by 

Comcast_Anna 

5 d ago

Question

 • Business VoiceEdge ®

7

1

0

Jitter, Latency Spikes, Packet Loss

Business Service 200 Down / 20 Up Service Location is North Indianapolis city of Noblesville, IN Speed Tests are within range, however monitoring bot

 posted 

6 d ago

 • 

Last response by 

user_dd5a85 

6 d ago

Question

 • Connectivity

9

3

0

Modem dropout

The modem on this account has been dropping out and reconnecting 6 minutes later. The most recently this afternoon. Why is this? It sets off alarms a

 posted 

6 d ago

 • 

Last response by 

Comcast_Tambrey 

6 d ago

Question

 • Equipment (Modems,Gateways)

11

2

0

How to update incorrect service address

I just signed up online. The service address listed on my account is incorrect. Installation is going to happen next Thursday. I’d like to updat

 posted 

9 d ago

 • 

Last response by 

Comcast_Marcos 

8 d ago

Question

 • Business WiFi

7

1

0

Packet drops between Comcast and Fastly?

Hey all, I'm posting this here because it's a little esoteric and is more annoying for me than anything else. Over the past week, I've noticed about

Question

 • Connectivity

8

0

0

Service need restored

Paid bill still not on

 posted 

9 d ago

 • 

Last response by 

Comcast_Tambrey 

9 d ago

Question

 • Billing & Customer Service

10

1

0

Require a Distinctive Ring option for Business VoiceEdge ® Hunt Groups

We have several hunt groups defined in our organization and really need the functionality of a distinctive ring for the hunt group. In searching the

 posted 

10 d ago

 • 

Last response by 

user_a0d85c 

1 d ago

Question

 • Business VoiceEdge ®

8

5

visa gift card $500 - how to get it

I called Comcast Business today looking for the promised Visa cash card for $500. It has been 4 months since my business service started and the wait

 posted 

10 d ago

 • 

Last response by 

Comcast_Michelle 

10 d ago

Question

 • Billing & Customer Service

7

1

0

Call Queue/Hunt Group Issues

I've got a few issues I need some suggestions on. I was able to add users to our Hunt Group, but I can't add users to my call queue. So, some people a

 posted 

10 d ago

 • 

Last response by 

Comcast_JosephW 

10 d ago

Question

 • Business VoiceEdge ®

6

1

0

Can't log into Admin Tool

Hello, I am trying to access the admin tool at http://10.1.10.1/, but the default info isn't working. I'm honestly not sure if I've ever logged in he

 posted 

11 d ago

 • 

Last response by 

Comcast_Abbie 

9 d ago

Question

 • Business WiFi

10

2

0

How to get a credit for cancelled service

I have called multiple times and have yet to receive a credit I was promised. This last lady I spoke with just repeated herself saying her same state

 posted 

12 d ago

 • 

Last response by 

user_75897f 

11 d ago

Question

 • Business Voice

6

1

0

Comcast will not refund my account

I called and cancelled my phone service in December but Ben failed to do put in the disconnection correctly even though he had me sign a new document

 posted 

12 d ago

 • 

Last response by 

Comcast_Jeniece 

11 d ago

Question

 • Business Voice

9

2

0

Failover IP address question

We recently upgraded our Comcast speed and as part of the upgrade got the broadband failover unit. The Comcast modem connects back to our SonicWALL f

 posted 

12 d ago

 • 

Last response by 

user_c471a8 

1 d ago

Question

 • Equipment (Modems,Gateways)

12

8

0

Need to move equipment from one office to another?

We are renovating our business and want the three Xfinity boxes moved to a new location that is more central, is this possible? Who do we contact for

 posted 

12 d ago

 • 

Last response by 

Comcast_JosephW 

12 d ago

Question

 • Equipment (Modems,Gateways)

7

1

0