We have been suffering from a service interruption for the past 6 days with no end in sight on when it will be resolved. The Expected Resolution has been "We are working on it" for the past 6 days. I opened a support ticket and it got closed without any resolution or comment on why it was closed.

I already pay way too much money for you not to be able to remove me from spam Security Edge emails on old accounts. I’ve called several times and you fools tell me it’s fixed, but Sunday comes I still get the emails.  How hard is it? Worrying…

Is is possible to turn off DHCP on the CBRT-2 modem/router?

I need the password on my modem's admin tool reset. I called to get it reset but the lady just said it was "highspeed", the default login, over and over again without actually listening to my request. I also tried holding the reset button but of course that did nothing either. I need help resetting

As an admin, where do I go to change the settings for the main line voicemail box? I want to have them forwarded as an attachment to a group email address, but I don't see where to set that up

We're on at least our 4th outage in the last 30 days. Including losing most if not all of our Super Bowl Sunday takeout orders due to no phone service or credit cards.  A Friday night where we had to eat tabs bc of no way to run cards, and now today it is out yet again.    Is reliab

I had requested to move my service to my new office on Feb 24th. They installed new service on March 1st.  They said that my existing service will cut off after March 10th.  However my current phone number did not transfer over, instead they assigned me with two new numbers.  I had s

I lose internet connectivity and have to switch from 5g to 2g or vice versa and the other one signal works till it stops. I have had the their techs out multiple times, and they have swapped out my box and it did not fix it. I had this same issue after covid hit years ago it just eventually went awa

I recently upgraded my comcast business and I want to disable it completely. I tried going into the dashboard on the site but it says "Access Denied You do not have access to the Security Edge service for this account. Please request access with the account’s Primary Manager." Please help.

Hello, I have Comcast Business connection in Nor Cal. I have a compatible Arris modem. I have been experiencing intermittent outages that last for less than five minutes. When I called support, they haven't been helpful. They keep saying it’s your modem, however, they’re not able to provide any lo

For the past few weeks, our Comcast Business internet connections keeps dropping out. It drops out throughout the day. We are monitoring and get emails when it drops and has probably already dropped 20 times today. 2 different Comcast technicians have come on-site and said they see issues but then i

Good Day, Let's try the forum.... We're working with a client who was 'sold' the connection pro as 'failover' & 'guaranteed to keep the business connected'. It's not working and to make matters worse, when the client calls the local comcast business office there's a wide variety of competencies

When the business Internet is down and I’m losing business does Comcast provide credit? My Internet is currently down in the middle of my busy tax season and I’m losing 2 work days so far. No phones either.

So the other day Iade a payment to my accr from the wrong number I immediately made another payment from the correct accl T per an agent yesterday Comcast returned my payment to my bank acct the rep I spoke to cancelled one of the payments I'm d confused please help

I would like to monitor local network traffic to the DOCIS modem by installing a managed switch between the internet router WAN port and the DOCIS modem port, and port mirror the connection to a PC running Wireshark. Is this allowed, and if so, anything I need to know concerning the setup?  Ma

HI, I am using comcast for my business. I just moved my office to new location and transfer my comcast service to new location in December 2022. But still comcast did not disconnect part of service from my old location and I keep getting charged more than $450 every month. I called comcast numerous

Trying to add a wifi repeater/extender to my Comcast Business network. The Wavlink repeater is blocked by the firewall when trying to connect to the modem/router. Generates the firewall log message below. I have a screen shot of the message but it doesn't look like I can add it. FW: IPV6 Input Dr

I have a Comcast CBR2 (CGA4332COM) and a TP-Link TL-SG1024DE smart switch. The switch supports link aggregation (LAG). Being that I have 13 static IPs, I would like to use LAG to connect 4 of my modem/gateway ports to the switch in tandem for a combined 4Gbps link, but when I turn LAG on in the swi

If I have "Do Not Disturb" enabled on my extension, which voicemail greeting do callers hear? Will they hear my "No answer greeting" or "Busy greeting"? This is crucial to knowing how I record those messages and I cannot find this information listed anywhere in your instructions or help documenta

Hello.Our company is using the call forwarding feature on personal phones for emergency cases.However, caller ID shows the phone numbers only. It is hard to identify a call from forwarding or something else. Please help us if anyone knows how to make that change on the VoiceEdge manager portal.Than