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PTR record update

I have 1 or more IPv6 PTR records that need updating. Apparently upgrading my speed resulted in a different IPv6 network being delegated to my LAN.

Question

 • Domain Names/Static IP

6

3

0

I need a PTR setup

I upgraded internet services today and they could not setup my IP addresses in the new router so I received a new block. I need to have PTR setup on

 posted 

a day ago

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Last response by 

jawoodus 

13 hours ago

Question

 • Domain Names/Static IP

9

5

0

cancel business account

want to cancel our business account and was told I have to give 30 days notice. Does that sound right to you good folks. ALSO they tell me I can't do

 posted 

a day ago

 • 

Last response by 

Comcast_Joseph 

a day ago

Question

 • Connectivity

5

1

0

Accepted Solution

PTR Record request

I'm seeking assistance in getting a pointer (PTR) record associated with one of our IP addresses, thank you.

 posted 

a day ago

 • 

Last response by 

Comcast_Jodie 

a day ago

Question

 • Domain Names/Static IP

5

1

0

Website not loading

Issue started Feb 6 2021 with a website courrielweb.videotron.com not loading. After 5 reported tickets with Comcast we are at lost for a solution.&n

 posted 

2 days ago

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Last response by 

diane_rochon 

a day ago

Question

 • Domain Names/Static IP

7

3

0

can't connect to xfinitywifi hotspot with laptop but can with Iphone and Ipad

I didn't know if this should be in Business Wifi or connectivity but I am trying connectivity as that is where my issue is. I have been having an issu

 posted 

2 days ago

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Last response by 

Comcast_Jodie 

2 days ago

Question

 • Connectivity

12

2

0

App keeps spinning after logging in

once the business app lets me log in it shows me the front of the screen and does not do anything but continues to keep spinning from my Android phone

Question

 • Connectivity

6

1

0

horrible internet

I have had horrible service for my business for year. We are a retail location and can only run one device at a time- my NEST security cameras go out

 posted 

3 days ago

 • 

Last response by 

Comcast_Abbie 

3 days ago

Question

 • Business WiFi

10

2

0

Monthly eBill PDF sent to our email?

Every month Comcast informs us that our e-Bill is ready to be view on the website. However, we were wondering if there is any way for us to enroll in

Question

 • Billing & Customer Service

1

0

0

Hi I am unable to log into the modem.

Hi I am unable to log into the modem. cusadmin and highspeed nor the alternate password won’t work. Even pushed the reset button on the modems (

 posted 

3 days ago

 • 

Last response by 

Comcast_Starr 

2 days ago

Question

 • Equipment (Modems,Gateways)

5

3

0

Hunt group error

I'm trying to add users to our established Hunt group, but I keep getting an error message. Any suggestions? Thanks!

 posted 

4 days ago

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Last response by 

Comcast_Rayana 

4 days ago

Question

 • Business VoiceEdge ®

5

2

0

how long does it take to port a number

I'm trying to port my landline to a cellphone (not comcast). I was told it would take two months. Sprint/tmobil spoke to comcast and got it down to on

 posted 

5 days ago

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Last response by 

Comcast_JosephW 

5 days ago

Question

 • Business Voice

5

2

0

Can I Transfer a call fwd to my Cell to Comcast Voice Edge App on Computer?

Can I Transfer a call fwd to my Cell to  Comcast Voice Edge App on Computer?  Currently it just moves it over to my business phone but im n

 posted 

6 days ago

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Last response by 

Comcast_Dena 

6 days ago

Question

 • Business VoiceEdge ®

3

1

0

Losing connectivity every 2 hours

My modem has started losing IPv6 connectivity every two hours, like clockwork. It appears to coincide with the WAN DHCP lease expiration. Prior to t

 posted 

6 days ago

 • 

Last response by 

Comcast_Martin 

5 days ago

Question

 • IPV6

17

6

0

When using the remote app it says no devices were found

Trying to set up the xfinity remote app to control our 8 boxes on our comcast business account. We just had our service reinstated after being able to

Question

 • Equipment & Programming

5

0

0

/59 prefix delegation block changed...

I have a /56 static on Comcast Business. Recently I had a cable modem issue (as determiend by comcast) and the cable modem was replaced.  Everyt

Question

 • IPV6

35

28

0

PTR Record needed

Hi there, I need a PTR DNS Record for one of our static IP's. How to do that? Thank you, Juergen

 posted 

7 days ago

 • 

Last response by 

ComcastKatie 

5 days ago

Question

 • Domain Names/Static IP

11

5

0

answer your phone!!!!!!!!!!

Why is it so hard for you to answer your phone. I DONT want to talk to a <Edited> robot. Answer your phones!!!!!!!!!!!!!!!

Question

 • Billing & Customer Service

14

1

0

How much is the cable box if you can't return it?

Lost cable box I have everything else

 posted 

7 days ago

 • 

Last response by 

Comcast_Korie 

5 days ago

Question

 • Equipment & Programming

6

2

0

DPC3941B Firmware Upgrade Broke IPV6

Comcast pushed a firmware upgrade to my DPC3941B modem last night and broke my IPV6 connectivity. I had asked for help on these forums previously and

 posted 

7 days ago

 • 

Last response by 

flybynight 

2 days ago

Question

 • IPV6

17

4

0