We have 4 lines coming into our office and we need better desk top phones. I was told we were already wired for VoIP phones, but a Comcast sales rep says we have to upgrade to Business Voice to use this and only get phones from Comcast.  Is this true?  Can I buy phones elsewhere?  Wh

Due to limited space available on my main hard drive, it is possible to change the install location to a different drive?

We have followed the instructions to reset our voicemail greeting and re-recorded it 4 times now and it will not save and update. We have the Poly Rove 30/40 phone. Any suggestions how to get our newly recorded greeting to save?

I am writing to formally express my disappointment with the customer service I recently experienced while attempting to upgrade my device with Comcast Business. Unfortunately, the information provided to me was inconsistent, unclear, and ultimately resulted in unnecessary frustration and delays. I

Hello did this ever get resolved? We switched from ATT to comcast and now our phone lines to revenue well and have had the same issue. We are a business and this is just horrible.

We use #51 and #52 to utilize our Hunt Group Busy Policy daily. It is suddenly not working and says "The number you have dialed is not in service". Trying to get it figured out with tier 1 support and we aren't getting far. Anyone have any experience with this?

I changed the number of rings to 0 for my direct line so that my calls will go straight to voicemail while I cam gone over the weekend. And now when I try to change the settings I keep getting an error message.

How do you enable push to talk

If I make a call out, I can hear and talk to my contact and they can hear and talk to me as well. If they call in, we can't talk or hear each other.  I've been using a Plantronics headset and hadn't had issues until recently. I made sure that the microphone and speaker are set to my headset.&

My company moved to a new address last year and we just hooked up one of the old phones that hadn't been used during that time. It shows the correct date and time but the phone icon at the date/time screen is hollow, there's no dial tone, and trying to dial anything shows a message of 'URL Call is D

So when we get calls our business name is displayed first then the number that is actually calling can we fix that? Polycom phones

I am trying to use Call Forwarding Selective to route away calls made to my exec teams' unique 10-digit phone numbers. I am able to successfully route away external calls, however, it is also routing away internal calls. I want to be able to make internal transfers to them when needed, and to let th

Why is there a domestic call charge that varies monthly? I tried to get an answer from support, but unclear.  We didnt have any collect calls or anything unusual.  Support stated it may have come from an incoming call on a certain day.  We do not work on that particular day, so why a

I have searched and called, but still have not come upon a list of phone brands and models that are acceptable/compatible with Business VoiceEdge. I am looking to stop renting phones for my non-profit org.  We would prefer to just buy some phones, but wanted to ensure that they would work with

I just cancelled the Business VoiceEdge service and has a credit on the account. How do I get a refund for the credit?

keep getting 400 when I try to log into my comcast acct

Our phones are down and they all just show time/date out of sync at the top. I've tried rebooting the modem & edgewater but this hasn't fixed the issue.  Is there anything that can be done remotely that I'm not able to do?  This is for our [Edited: "Personal Information"] location.&nb

We are currently using Comcast Mobile for our cell phone service and would like to port our existing numbers to a new VoIP carrier. However, we plan to continue using Comcast Mobile for our cell service and will need new cell phone numbers assigned once the current numbers are ported out. Could you

I am not able to make a call from my comcast business app. Every time I try it lets me dial the number and then it says move/transfer

I've selected my user who's called I'd number I want to change, but where do I go from here ? Like I said I selected my user and I clicked on "Manage Settings", but don't see where to go to change it? Is it in "Feature Settings" or "Advanced Settings" or "Directory" ?