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In May 2025 I noticed that the cost per Unified Communication Seats increased by $5 a seat for voip, what was the basis for the increase?

In May 2025 I noticed that the cost per Unified Communication Seats increased by $5 a seat for voip, what was the basis for the increase?

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How do I talk to an actual human being from Comcast?

How do I talk to an actual human being from Comcast?

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Can someone, anyone help us fix this

We are a Veteran Nonprofit business. I have been trying to get our bill fixed since Dec 2025 due to the representative selling us something in Sep 2025 that was not explained well. We had Comcast Internet, cable and phone all on one bill. I was told by a representative that we could upgrade and save

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35

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Port out Pin for BVE

I have been trying to find a way to get the port out pin on my dashboard, but am not finding it. Is there a simple way to port out multiple numbers on my account?

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77

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Multi State but same account

I have a business in Michigan using Comcast business and voice edge. Purchased home in florida and want to have same service there tied to my michigan account. Want to be able to forward calls to the florida phones through comcast. Currently what i am seeing i will have to get a VOIP with some other

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21

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Incoming call on Computer Only and Disable Desk Phone

I want to be able to disable my desk phone and only take calls on my computer, but seems I can't make these changes on the app on my computer.

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22

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Simultaneous Calls all accounting for Missed Calls

My business has 8 phones and when someone calls they all simultaneously ring but in our dashboard if it is picked up by one of the phones all the other 7 phones get accounted for missed calls. So our dashboard is becoming cluttered with 7 additional lines of a single missed call, every missed call.

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23

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New here

New here just trying to get into my app to check vm

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18

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VM only accessible on one line

How do I access VM on both phone lines? it currently is only line 1

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36

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Can't make call

I can't make call. It is not ringing even if my vpn is on or off. I'm using MacOs and I tried deleting the app and reinstall. Still nothing happens.

Articles

37

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Desk Top phone return

Where do I send the desk top phones to now that we are no longer using them?

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41

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Accepted Solution

A user's Inbound calls go straight to voicemail; DND is not on

One of our users is reporting that all calls are going straight to VM on both their desk phone and their VoiceEdge desktop/mobile app. There is no ring at all. Call history in https://business.comcast.com/voice/bve/users/detail shows 'Missed Calls' for the user. Can I get in touch with Comcast Suppo

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75

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Forwarding Voicemail Notifications to .net email address Issue

I'm trying to have voice mails sent to email. I'm using a Google Workspace email address that ends in .net I can send to .com email addresses but not the .net Any suggestions?

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40

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Comcast let a third party charge my phone number now it’s in limbo

Comcast let a third party change my main phone number now it’s in limbo and I have no phone it’s been three days without phones and I can’t get any answers from Comcast this is unacceptable and may have to contact an attorney

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44

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Access to VoiceEdge Applications - Permission Keeps Changing

I am running into a strange on going issue as it pertains to using the Business VoiceEdge Applications and user permissions. For the second time now, I have had the permission toggle for my personal user account revoked. I am the only one at our company who logs into the system as I am the primary m

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75

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business mobile phone not ringing on first attempt

Hello, We have motorola business phones for our restaurant. We are receiving constant complaints that the first attempt to call never goes through. It rings and then just goes to VM or ends. The second attempt, the call will come through. We have reset the phones, turned off forwarding (*73), reinse

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47

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Cancel Business Mobile

Hello, I’m closing my business in Oregon and need to cancel my business mobile account. I’m never able to chat with a live agent and I don’t see any option to cancel via my online account. Is there an email address I can use to request canceling my account? I’m surprised at how difficult it is just

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46

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Outages of our phones and internet

Outages of our phones and internet keep occuring because they are working on the system. Every day since Monday we get texts that there are necessary enhancements that should be complete within a day, but it has happened every day and we end up going without a phone. How can that be helped? Will the

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37

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Accepted Solution

VoiceEdge app error after last name and email change - "user not eligible please contact your bve administrator for assistance"

I'm running into a strange error after updating a user's display name and email address due to a recent marriage. Under my company BVE account > Account Management > Users, this particular user is correctly showing the new last name and email address. They can also login their BVE account on a web b

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143

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recevied wrong gift card amount

instead of a $200 visa gift card for signing up for a new account i received $100. this is for xfinity business mobile account.

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46

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