Where do I send the desk top phones to now that we are no longer using them?

One of our users is reporting that all calls are going straight to VM on both their desk phone and their VoiceEdge desktop/mobile app. There is no ring at all. Call history in https://business.comcast.com/voice/bve/users/detail shows 'Missed Calls' for the user. Can I get in touch with Comcast Suppo

I'm trying to have voice mails sent to email. I'm using a Google Workspace email address that ends in .net I can send to .com email addresses but not the .net Any suggestions?

Comcast let a third party change my main phone number now it’s in limbo and I have no phone it’s been three days without phones and I can’t get any answers from Comcast this is unacceptable and may have to contact an attorney

I am running into a strange on going issue as it pertains to using the Business VoiceEdge Applications and user permissions. For the second time now, I have had the permission toggle for my personal user account revoked. I am the only one at our company who logs into the system as I am the primary m

Hello, We have motorola business phones for our restaurant. We are receiving constant complaints that the first attempt to call never goes through. It rings and then just goes to VM or ends. The second attempt, the call will come through. We have reset the phones, turned off forwarding (*73), reinse

Hello, I’m closing my business in Oregon and need to cancel my business mobile account. I’m never able to chat with a live agent and I don’t see any option to cancel via my online account. Is there an email address I can use to request canceling my account? I’m surprised at how difficult it is just

Outages of our phones and internet keep occuring because they are working on the system. Every day since Monday we get texts that there are necessary enhancements that should be complete within a day, but it has happened every day and we end up going without a phone. How can that be helped? Will the

I'm running into a strange error after updating a user's display name and email address due to a recent marriage. Under my company BVE account > Account Management > Users, this particular user is correctly showing the new last name and email address. They can also login their BVE account on a web b

instead of a $200 visa gift card for signing up for a new account i received $100. this is for xfinity business mobile account.

We have recently switched from a landline to a mobile phone for a business. We would like to access the voicemail for that phone from our personal phones and our remote working employees. I saw in help webpage that could just hit the # then enter the pin but that does not work. Please advise

It doesn’t work this is second day trying to pay bill doesn’t recognize anything phone number or account number and I have used it several times before. I only use this because what ever reason can’t put in card information

Called the number and could not reach Comcast Business on 3 attempts without an Xfinity rep sending me over. Thought you'd like to know this is quite frustrating. The computer put me in an endless loop. On the third attempt, the Xfinity home agent asked if I wanted to cancel my internet at home when

I have been unable to use the Business Voice edge function since last Wednesday. I called to find out if there was an issue with the app and was informed that the issue would be escalated and that I would hear of any updates within 2 to 3 business days. I have not received any updates, and the app i

Hi, When I asked Comcast to swap phone numbers, you actually cut the line and told me we need to upgrade the phone. There is no working phone now. So I signed the contract asap to install Poly VVX 250. Someone should have been contacting me within 48 hours but no one, Sales person stopped answering

I have always had two separate accounts for each of my offices; one is for internet and one for Business Voice Edge for each office. The portal does not have my business voice edge it only states phone; Therefore I can't roll phones to other offices and place holiday to after hours. This was suppose

Hi, I recently activated a new Comcast Business Mobile line with a new phone number, but my iPhone still shows SOS only and there is no ICCID under Cellular. I tried: Scanning the QR code from my Comcast Business account Entering the SM-DP+ address manually Restarting the phone multiple times Each t

Service knteruptions…health care facility need service restored now!

I’m trying to sign into my mobile app for work it keeps saying my number is in use .. [Edited: "Personal Information"] can you help me fix this problem

Since we switched to Comcast business last month we have yet to be able to access VoiceEdge online. I have talked to support 3 times about this and it still does not work. Every time we get the error -We're sorry, we were unable to load your information. Please try again.