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Trying to log into my account...
However, I continue to recieve 400 bad request - social transaction expired. What's the deal with that?
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Customer Service
Do email notifications work on this forum?
I'm trying to deal with support via direct message (DM), but I do not receive email notifications when someone responds to the DM. I've now missed information about a technician visiting the support site because I cannot manually check for messages every hour. I've checked my forum preferences and
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Customer Service
I am trying to link accounts, but its not letting me.
I am trying to link accounts, but its not letting me. Many of the accounts I am trying to link to have people assigned that are no longer with the organization. I am getting errors the account I am trying to link to is not eligible. I keep getting transferred when I call.
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Customer Service
Accepted Solution
Change service from Business to Residential
Don't see this question recently. Hopefully someone can help. I would like to replace my Comcast Business service with regular Xfinity Residential service. If possible, I want to do it without having to sit on the phone forever. And do a self install and just swap the modems out on whatever day work
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Customer Service
Support Article Accuracy
I visited this support article: https://business.comcast.com/support/article/account-management/cancel-or-make-changes-to-your-comcast-business-service#cancel-your-service That web page clearly states, "Please note, you may only cancel your service by calling us at (800) 391-3000 from 8:00 am
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Customer Service
Need to be able to delete voicemails in bulk - not one at a time!
For the last at least 6-7 years, the Comcast Business website states: "Your Business Voice experience in My Account is getting an upgrade! Learn more about what's changing in your new, streamlined experience. " But there never is a new streamlined experience. Even though it is now 2025, it's
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Customer Service
Need to reach out by email about business account invoices
I have sent an email to the comcast employee that quoted our business (with 5 accounts) different pricing than what we are being charged. Due to our business having more than one business account, this is a conversation that needs to be done over email not phone. Not being able to contact a c
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Customer Service
Issues with trying to upgrade XM
I would love to have corporates email address. Your mobile service is absolutely insane and frustrating. I can't believe as a fortune 500 that you can't keep up with current mobile services and current mobile trends. I have comcast business mobile and I can tell you that this is the mos
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Customer Service
Need an email to send a copy of check for misapplied funds
I have a check that needs to be applied to the correct account. Do not tell me to call the number on the invoice. That is a joke. I get transferred and transferred and so forth. Someone PLEASE HELP SO ICAN HAVE OUR ACCOUNT IN ORDER.
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Customer Service
Urgent Complaint – Poor Service and Unresolved Issues
Dear Comcast Business Customer Service, I am writing to express my deep frustration with the service I’ve received from your support team. For the past three weeks, I’ve been trying to get in touch with someone from your sales team regarding my business account, but I have encountered nothing but de
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Customer Service
Early termination fee
I just closed down the business permanently due to lock of business. I spoke to customer care today and informed that I need to pay early termination fee due to remaining contract. Upon research I have come across this "SERVICES CUSTOMER TERMS ANDCONDITIONS, Section 5.2 Terminationfor Cause Section
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Customer Service
Comcast Business Payment link not working
Have had the same issue for a while when logging into my Comcast business account. I enter all my payment information and when I click the continue button, nothing happens. There are no error messages ro anything, it just does not do anything. I have tried clearing the cache and cookies on the webpa
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Customer Service
Taken advantage of!!!
I have never left a comment about bad service before, but this is not okay. I was lied to every step of the process in switching my services and now my organization is out close to $500 because we never received the Voluntary Disconnect Request. The agent informed me that "they emailed us the Volunt
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Customer Service
Service drop connection detached from building + pole change - I need customer service phone number
ISSUE 1: We are in the middle of construction and we need the service drop connection for our coax relocated from an old utility pole to a new utility pole. A new utility pole was installed because the old one was no longer suitable to hold service connections. ISSUE 2: The physical coax cable lin
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Customer Service
No puedo usar mis cuentas de comcast business
Quiero utilizar 2 cuentas de business por separado (diferentes negocios) pero no puedo abrir mi cuenta en una de ellas porque dice que ya está registrada, y siempre me manda a la otra cuenta la cual no es la que necesito usar
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Customer Service
Billing assistance
I would like to go over my bill. Is that possible through direct messaging here?
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Customer Service
billed for returned equipment
I have return equipment acknowledgement form from comcast but was still charged for old equipment.
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Customer Service
Transfer Credit Keeps Getting Removed
Has anyone had this issue before? We have one main parent account which includes 3 child accounts on it. The parent account is where all payments and charges occur. A year ago, Comcast applied a payment to one of the child accounts which now has a credit sitting on it. However, on the parent account
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Customer Service
$800 Prepaid Visa Gift Card not sent after 9 months
on my contract it says I was due a $800 visa prepaid gift card after 30 days with a 6-9 week delivery time. i started service in March, it is now January of the new year and I still haven’t received it. the business fulfillment site says “authorized” and has said authorized for months. When is thi
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Customer Service
Tax exempt
Wondering how to get our account tax exempt. I don't see anything on the site or in our account to add the form.
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Customer Service