Dear Comcast Billing Dispute Team, I am writing to formally dispute the $425.27 balance showing on my previous account. Account number: [Edited: "Personal Information"] As shown in the attached screenshots, when I checked my account on July 28, 2026, the June 28 statement showed a $0 balance. Howeve

Hello. After a plan update, my assigned IPv6 /56 subnet has changed and I need to have IPv6 PTR / reverse DNS records from my old /56 removed and from the new /56 added. Please advise. Thank you.

Hello, I'm reaching out for help requesting a modem replacement, as I haven't been able to get through by phone. Every time I call and enter my account number, the automated system fails to recognize it and keeps asking me to enter it again, without ever connecting me to a representative. The modem

We have contact phone support multiple times and the agent insists that the record has been created but all testing shows otherwise. Please provide guidance on how to get this resolved. Thanks, Aaron

What is the current procedure (these days) for requesting a reverse dns change for my static ip address ? Really wish we could just raise a support ticket and that be it. BUT of course we can't (or I can't) raise a support ticket. No chat support at the weekend either.

we try comcast gatway password cusadmin/highspeed . But didn't work .please reset and alow to change pasward .Thank you.

We have a Cradlepoint CP2 LTE backup (Model S5A036A / E110-C4D). The configuration is Comcast Gateway -> CP2 -> UDM Router. This has been working well. When the CP2 detects that Comcast is down, it fails over, and we've noticed minimal interruption. The employees generally only notice Comcast is dow

We have 5 static ip addresses, xx.xx.xxx.53 being one of them. This static IP address is mapped to a local address via NAT. Until the gateway was replaced this worked. Now we cannot use the public IP address to VPN into our network. ping returns unreachable. xx.xx.xxx.54 is the ip address for the ga

How do I change my comcast business?Wifi password when i'm logged out

I am having issues with one desk top no longer connecting to our printer. It worked fine until the power outage about a week ago and now will not connect. I have had printer company come out and they say the IP address does not match and will not connect. My own desk top is on one IP address and the

Called customer service three weeks ago to cancel account. Talked to agent who told me it was taken care of. Just got my bill and they are still charging me. Called customer support just now and was told I needed to sign a form to cancel. Why [Edited: "Language"] didn't the first agent send me the f

I am using Comcast for phones and internet, and I am paying my bill monthly and along comes an early termination fee of $12,000 they have turned off my phones and internet twice for non payment. I never cancelled and this is causing me mega stress! Of course I won't pay the $12000.00 (plus finance f

I'm a Comcast Business customer and the owner/operator of weatherboard.net, a legitimate weather-dashboard service. SecurityEdge on my Business line is blocking my own domain, weatherboard.net, as malware/phishing. It's a false positive, and I'd like the classification corrected at the source not ju

To Comcast Business Executive Customer Relations, I am writing to formally document a catastrophic, months-long failure of service, communication, and basic account management by Comcast Business — and to demand resolution of the outstanding charges and damages described below. I am a small business

I pay for high speed internet. I have yet to receive the speed that I pay for. This has been an on going issues for the past year. It maybe time to explore other options as you don't seem to care about keeping your customer happy. I tried all your automated system only to get more frustrated. Then I

I'm in California and correspondents in Europe and Asia are complaining that they have recently been unable to reach my static IPs, via icmp or http. I'd like this fixed. I can provide failed traceroutes to their IPs.

I need the gateway credentials to set a static IP. The standard user name and password is no longer valid.

need current modem password/user name, or reset

I have had a domain for many years. It is not being flagged by Security Edge that it is a Malware or Phishing page. How do I get this domain removed from the secret black list?

I made the mistake of factory resetting a new CGA4332COM modem so that I could get to the admin interface. Tech replaced my old one that was constantly rebooting itself. Apparently it was a used device. The login screen woudlnt accept any of the default passwords, or my previous. No big deal. Was to