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Android app to follow Comcast Business Help & Support Forum

Sorry if this is the wrong place to ask this, but I couldn't find anywhere else that seemed more on-topic. Anyone know if there is an app that runs on Android smartphones by which I can access this forum and interact with others, and send and receive private messages? I know I can do it with a stand

Question

 • Customer Service

407

1

0

Accepted Solution

Line issues? Dropped calls, unvailables

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor

Question

 • Business Voice

8.2K

15

0

Accepted Solution

Change account Primary Manager

I need to know how to change my business account's Primary Manager account? Thanks in advance..

Question

 • Customer Service

14.3K

30

0

Accepted Solution

Closed

Cannot connect to Xfinity Wifi with business class username/password

Im not sure if this has been talked about before. Regardless of what I try, I cannot connect to any XFinity WiFi hotspots using my business class login information. Anyone else have this problem?

Question

 • Connectivity

7.2K

12

0

Accepted Solution

How to route static ip block through router to virtual machines in VMWare.

As a network administrator, I want to route traffic directed to my static ip addresses to virtual machines running on a VLAN using Virtual Switch Tagging. My MTA running on a virtual machine on a VLAN can deliver mail outside of my local network.My MTA running on a virtual machine can recieve mail f

Question

 • Domain Names/Static IP

4.1K

9

0

Accepted Solution

Reset the cusadmin password

We need to access the Admin Tool but whoever set it up changed the default password and didn't document it. How do I go about resetting it?

Question

 • Equipment

112

2

0

Accepted Solution

*Proper* Static IP Config

I am asking this here since Comcast Reps will not advise on device configuration for Static IPs., so I am hoping someone can shed some light on this. I have a BWG modem (being replaced soon) and a block of 5 Static IPs, x.x.x.25 – x.x.x.29, with a "gateway IP" of x.x.x.30. Now, if I manually c

Question

 • Domain Names/Static IP

138

1

0

Accepted Solution

Do I have static IPv6 addresses?

For the first time, I logged into my Comcast Business account, went to the "Manage Services", "Internet", page, and noticed a link to "View Static IP", so I clicked on it.It brings up a page that not only shows the static IPv4 addresses I know very well, but also "Static IPv6 Information", which is

Question

 • IPV6

16.8K

1

0

Accepted Solution

/59 prefix delegation block changed...

I have a /56 static on Comcast Business. Recently I had a cable modem issue (as determiend by comcast) and the cable modem was replaced.  Everything is working, but I received a different /59  (still inside my /56) so I had to renumber several vlans!  How do I keep this from changing

Question

 • IPV6

777

51

0

Accepted Solution

Closed

PTR request

I need a PTR for our business website email

Question

 • Customer Service

1.4K

4

0

Accepted Solution

PTR Request

Need help with a PTR request

Question

 • Domain Names/Static IP

1.1K

3

0

Accepted Solution

Trouble with address when switching from Business to Residential

I’ve run into a blocker switching from Business to Residential. After calling business support, all I need to do is activate residential service through Xfinity, then sign the voluntary disconnect form they sent me to turn off business service. My address is blocked for use on Xfinity. It says “thi

Question

 • Customer Service

51

2

0

Accepted Solution

Comcast’s name servers

Business Class customers have contacted us asking, “What are Comcast’s name servers?  I need to know so I can use my own domain for Comcast services.”

Question

 • Domain Names/Static IP

11.5K

1

0

Accepted Solution

Disconnecting service.

When Comcast credited my payment to the wrong account last May, my subsequent payments were always one month late, but still early enough not to incur a late fee. As such, I was not aware of the misplaced payment until I was charged with a late payment fee several months later. That led me to resear

Question

 • Connectivity

4.2K

5

Accepted Solution

Received replacement modem, /very/ displeased with receiving a discontinued refurbished device.

In a previous post, https://forums.businesshelp.comcast.com/conversations/equipment/time-to-get-a-replacement-for-the-old-smcd3gccr/633cf41548c60d55e60592dc , I asked about replacing my old SMCD3G as it was starting to randomly lock up, requiring a power cycle.Getting a replacement was painless, cre

Question

 • Equipment

88

1

0

Accepted Solution

Time to get a replacement for the old SMCD3G-CCR?

I have a SMC SMCD3G-CCR with five static IP's, routing/firewalling is handled by an external device (the SMC doesn't have the memory/grunt to deal with my stack).Recently, the SMC has started randomly 'hanging'. My firewall stops being able to ping the public facing IP assigned to the modem, and tr

Question

 • Equipment

83

2

0

Accepted Solution

Slow upload on static IPs

I've been trying to pin down the cause of some machines having slow internet upload speed and I seem to have tracked it down to static IPs. Machines that get NAT addresses straight from the modem have good upload speed but everything that is assigned a static IP, either routers or individual machine

Question

 • Domain Names/Static IP

819

10

Accepted Solution

password reset

I am unable to sign into my comcast gateway with the default username and password. Could I get the password reset please? Thanks!

Question

 • Equipment

1.9K

3

Accepted Solution

Comcast Business Contract Renewal - Customer-Owned Equipment

In 2020 I contracted with Comcast for a package called Business Internet 500, and I have been able to use my own modem (a Netgear CM1000) for Internet service (no other services). As the contract was nearing expiration, I called and spoke with a sales representative. He told me that Comcast Business

Question

 • Equipment

322

4

Accepted Solution

Want Corporates Email To File A Formal Complaint About Business Class Service

I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old.  Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us.  NO WORD & that w

Question

 • Customer Service

137

4