Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (1.6K)
Official Solution
Android app to follow Comcast Business Help & Support Forum
Sorry if this is the wrong place to ask this, but I couldn't find anywhere else that seemed more on-topic. Anyone know if there is an app that runs on Android smartphones by which I can access this forum and interact with others, and send and receive private messages? I know I can do it with a stand
Question
• Customer Service
Accepted Solution
Line issues? Dropped calls, unvailables
Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor
Question
• Business Voice
Accepted Solution
Change account Primary Manager
I need to know how to change my business account's Primary Manager account? Thanks in advance..
Question
• Customer Service
Accepted Solution
Closed
Cannot connect to Xfinity Wifi with business class username/password
Im not sure if this has been talked about before. Regardless of what I try, I cannot connect to any XFinity WiFi hotspots using my business class login information. Anyone else have this problem?
Question
• Connectivity
Accepted Solution
How to route static ip block through router to virtual machines in VMWare.
As a network administrator, I want to route traffic directed to my static ip addresses to virtual machines running on a VLAN using Virtual Switch Tagging. My MTA running on a virtual machine on a VLAN can deliver mail outside of my local network.My MTA running on a virtual machine can recieve mail f
Question
• Domain Names/Static IP
Accepted Solution
Reset the cusadmin password
We need to access the Admin Tool but whoever set it up changed the default password and didn't document it. How do I go about resetting it?
Question
• Equipment
Accepted Solution
*Proper* Static IP Config
I am asking this here since Comcast Reps will not advise on device configuration for Static IPs., so I am hoping someone can shed some light on this. I have a BWG modem (being replaced soon) and a block of 5 Static IPs, x.x.x.25 – x.x.x.29, with a "gateway IP" of x.x.x.30. Now, if I manually c
Question
• Domain Names/Static IP
Accepted Solution
Do I have static IPv6 addresses?
For the first time, I logged into my Comcast Business account, went to the "Manage Services", "Internet", page, and noticed a link to "View Static IP", so I clicked on it.It brings up a page that not only shows the static IPv4 addresses I know very well, but also "Static IPv6 Information", which is
Question
• IPV6
Accepted Solution
/59 prefix delegation block changed...
I have a /56 static on Comcast Business. Recently I had a cable modem issue (as determiend by comcast) and the cable modem was replaced. Everything is working, but I received a different /59 (still inside my /56) so I had to renumber several vlans! How do I keep this from changing
Question
• IPV6
Accepted Solution
Closed
PTR request
I need a PTR for our business website email
Question
• Customer Service
Accepted Solution
Trouble with address when switching from Business to Residential
I’ve run into a blocker switching from Business to Residential. After calling business support, all I need to do is activate residential service through Xfinity, then sign the voluntary disconnect form they sent me to turn off business service. My address is blocked for use on Xfinity. It says “thi
Question
• Customer Service
Accepted Solution
Comcast’s name servers
Business Class customers have contacted us asking, “What are Comcast’s name servers? I need to know so I can use my own domain for Comcast services.”
Question
• Domain Names/Static IP
Accepted Solution
Disconnecting service.
When Comcast credited my payment to the wrong account last May, my subsequent payments were always one month late, but still early enough not to incur a late fee. As such, I was not aware of the misplaced payment until I was charged with a late payment fee several months later. That led me to resear
Question
• Connectivity
Accepted Solution
Received replacement modem, /very/ displeased with receiving a discontinued refurbished device.
In a previous post, https://forums.businesshelp.comcast.com/conversations/equipment/time-to-get-a-replacement-for-the-old-smcd3gccr/633cf41548c60d55e60592dc , I asked about replacing my old SMCD3G as it was starting to randomly lock up, requiring a power cycle.Getting a replacement was painless, cre
Question
• Equipment
Accepted Solution
Time to get a replacement for the old SMCD3G-CCR?
I have a SMC SMCD3G-CCR with five static IP's, routing/firewalling is handled by an external device (the SMC doesn't have the memory/grunt to deal with my stack).Recently, the SMC has started randomly 'hanging'. My firewall stops being able to ping the public facing IP assigned to the modem, and tr
Question
• Equipment
Accepted Solution
Slow upload on static IPs
I've been trying to pin down the cause of some machines having slow internet upload speed and I seem to have tracked it down to static IPs. Machines that get NAT addresses straight from the modem have good upload speed but everything that is assigned a static IP, either routers or individual machine
Question
• Domain Names/Static IP
Accepted Solution
password reset
I am unable to sign into my comcast gateway with the default username and password. Could I get the password reset please? Thanks!
Question
• Equipment
Accepted Solution
Comcast Business Contract Renewal - Customer-Owned Equipment
In 2020 I contracted with Comcast for a package called Business Internet 500, and I have been able to use my own modem (a Netgear CM1000) for Internet service (no other services). As the contract was nearing expiration, I called and spoke with a sales representative. He told me that Comcast Business
Question
• Equipment
Accepted Solution
Want Corporates Email To File A Formal Complaint About Business Class Service
I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old. Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us. NO WORD & that w
Question
• Customer Service