Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (1.6K)
Accepted Solution
PTR request
As titled, this post is to avoid "unsolicited messages" to Comcast reps.
Question
•
Domain Names/Static IP
Accepted Solution
Need access to Port Forwarding
Hello, I am trying to access the admin tool at http://10.1.10.1/, but the default info isn't working. I've tried csuadmin with both highspeed and CantTouchThis. Is there a way to reset the password?
Question
•
Business WiFi
Accepted Solution
Email shows as being sent but not being received by recipients
Email shows as being sent but not being received by recipients my emails are not being received by the recipients. Can you please help me with this, this is a business account
Question
•
Customer Service
Accepted Solution
Closed
Inadequate notice of planned maintenance
Since I see no Email address I can send this to, I guess I will post this complaint publicly.I have been a Comcast Business customer for several years and I understand that maintenance has to be done every so often, and I even understand that they choose the hours of 12am-5am to impact as few busine
Question
•
Connectivity
Accepted Solution
Reverse DNS
Hello, Who should I contact in regard to changing our reverse DNS records? Thank you, Marc
Question
•
Domain Names/Static IP
Accepted Solution
Comcast router, firewall issues, that is linked to DHCP not working
A month ago, we upgrade or business services which in turn Comcast installed a new router. This was the worst mistake I have made in a while. We use the service to provide guest Wi-Fi access. All the router is supposed to do is provide internet service and DHCP addresses. I
Question
•
Connectivity
Accepted Solution
Is prefix delegation not supported on the cga4131com?
Am I barking up the wrong tree trying to get this to work? I have a /29 block of static IPs so am using the modem in pass through mode, not bridge mode. Edit: After putting the cga4131com in bridge mode (using dhcp ipv4 wan as required) prefix delegation works instantly. This is a breath of fr
Question
•
IPV6
Official Solution
Android app to follow Comcast Business Help & Support Forum
Sorry if this is the wrong place to ask this, but I couldn't find anywhere else that seemed more on-topic. Anyone know if there is an app that runs on Android smartphones by which I can access this forum and interact with others, and send and receive private messages? I know I can do it with a stand
Question
•
Customer Service
Accepted Solution
Line issues? Dropped calls, unvailables
Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor
Question
•
Business Voice
Accepted Solution
Change account Primary Manager
I need to know how to change my business account's Primary Manager account? Thanks in advance..
Question
•
Customer Service
Accepted Solution
Closed
Cannot connect to Xfinity Wifi with business class username/password
Im not sure if this has been talked about before. Regardless of what I try, I cannot connect to any XFinity WiFi hotspots using my business class login information. Anyone else have this problem?
Question
•
Connectivity
Accepted Solution
How to route static ip block through router to virtual machines in VMWare.
As a network administrator, I want to route traffic directed to my static ip addresses to virtual machines running on a VLAN using Virtual Switch Tagging. My MTA running on a virtual machine on a VLAN can deliver mail outside of my local network.My MTA running on a virtual machine can recieve mail f
Question
•
Domain Names/Static IP
Accepted Solution
Reset the cusadmin password
We need to access the Admin Tool but whoever set it up changed the default password and didn't document it. How do I go about resetting it?
Question
•
Equipment
Accepted Solution
*Proper* Static IP Config
I am asking this here since Comcast Reps will not advise on device configuration for Static IPs., so I am hoping someone can shed some light on this. I have a BWG modem (being replaced soon) and a block of 5 Static IPs, x.x.x.25 – x.x.x.29, with a "gateway IP" of x.x.x.30. Now, if I manually c
Question
•
Domain Names/Static IP
Accepted Solution
Do I have static IPv6 addresses?
For the first time, I logged into my Comcast Business account, went to the "Manage Services", "Internet", page, and noticed a link to "View Static IP", so I clicked on it.It brings up a page that not only shows the static IPv4 addresses I know very well, but also "Static IPv6 Information", which is
Question
•
IPV6
Accepted Solution
/59 prefix delegation block changed...
I have a /56 static on Comcast Business. Recently I had a cable modem issue (as determiend by comcast) and the cable modem was replaced. Everything is working, but I received a different /59 (still inside my /56) so I had to renumber several vlans! How do I keep this from changing
Question
•
IPV6
Accepted Solution
Closed
PTR request
I need a PTR for our business website email
Question
•
Customer Service
Accepted Solution
Trouble with address when switching from Business to Residential
I’ve run into a blocker switching from Business to Residential. After calling business support, all I need to do is activate residential service through Xfinity, then sign the voluntary disconnect form they sent me to turn off business service. My address is blocked for use on Xfinity. It says “thi
Question
•
Customer Service
Accepted Solution
Comcast’s name servers
Business Class customers have contacted us asking, “What are Comcast’s name servers? I need to know so I can use my own domain for Comcast services.”
Question
•
Domain Names/Static IP