Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (1.5K)
Official Solution
Using Autoattendant and keyless I can not configure 0 as the operator and send directly to voicemail using **55101
We have had this fir a little more than a year. We changed some things up and operator got messed up. I swear before that setting 0 to operator on the keypress menu that you could use *55101 and send them directly to voicemail when 5gey pressed 0 or pressed nothing. I can not get that to work. It sa
Question
•
Business VoiceEdge ®
Official Solution
Gateway Credentials
I need the gateway credentials to set a static IP. The standard user name and password is no longer valid.
Question
•
Equipment
Official Solution
modem user name and password reset
need current modem password/user name, or reset
Question
•
Connectivity
Official Solution
Request for W-9 Form
Dear, Vendor Hi, This is G.E.T Freight accounting team. We would like request your W-9 form for updating our new SAP system. Please send us W-9 Form and if you have any concerns, please let me know. Account Number [Edited: "Personal Information"]
Question
•
Customer Service
Community Best Answer
Ongoing efforts made to cancel business services that were requested a month ago.
Retention department and disconnection pending were on my record each time I called in to Comcast Business . Now a month later and I’m having to request another cancellation of services and all over again.
Question
•
Customer Service
Official Solution
Backup wireless
Your network issue has happened multiple times in the past. It completely breaks my POS and VoIP phones, which is a disaster for my restaurant. Moving forward, I need a serious alternative. When you do maintenance, can you guarantee a free wireless backup solution so my business stays online?
Question
•
Customer Service
Community Best Answer
Pay bill by mail
Where on the Web site does it tell you what address to mail your payment to? I just got my first bill and it came via e-mail, which is fine, and I'm not interested in auto-pay nor in paying online. So where does it tell me the address to mail a check to?
Question
•
Customer Service
Official Solution
I am also being blocked (not by Comcast) but by UCEPROTECTL2 blacklist
My email with comcast.net is working fine. But for some reason UCEPROTECT has decided to block all (at least every address I've tested) the entire 50.128.0.0/9 subnet, which unfortunately includes my little /28 subnet. I've contacted, as best I can, UCEPROTECTL2 and their only offerring is for me to
Question
•
Domain Names/Static IP
Community Best Answer
Switch from Business to Residential
Hello! I have a 3-year business internet contract that expires soon. At this time I no longer need it, and would like to switch to residential at the same address, once the contract expires. Can somebody help me with that?
Question
•
Customer Service
Community Best Answer
How to know my contract ending date ?
I'm thinking to cancel my comcast business account. I just heard about 60 days notification. How can I know my exact ending date so I can cancel my account with no problem ?
Question
•
Customer Service
Official Solution
Closed
Connection Pro & Security Edge Information
Are the following required or options: Connection Pro $29.95 SecurityEdge $29.95 Either way can you provide a link with more info about both?
Question
•
Equipment
Community Best Answer
Official Solution
Closed
Yahoo email
Will business customers be switched to Yahoo email
Question
•
Customer Service
Community Best Answer
Caller ID Display on outgoing calls
Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business. When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number. In looking over our Caller ID settings, each user is set
Question
•
Business VoiceEdge ®
Community Best Answer
Small business bill doubled
I have a business account with internet and 3 phone lines. I just noticed that my price doubled last month! Can someone here help me find out why and/or try to reduce the bill going forward?
Question
•
Customer Service
Community Best Answer
Static IP and Service Migration Questions for Office Relocation
Hello, We are preparing to move our office to a new location and have a few questions regarding our Comcast Business Internet service: Current Address: [Edited: Personal Information] New Address : [Edited: Personal Information] 1. When we relocate, will our current static IP address change? 2. Is it
Question
•
Domain Names/Static IP
Community Best Answer
A user's Inbound calls go straight to voicemail; DND is not on
One of our users is reporting that all calls are going straight to VM on both their desk phone and their VoiceEdge desktop/mobile app. There is no ring at all. Call history in https://business.comcast.com/voice/bve/users/detail shows 'Missed Calls' for the user. Can I get in touch with Comcast Suppo
Question
•
Business VoiceEdge ®
Community Best Answer
How to change the caller ID display name
How do we update / change the caller ID display name? When we call from our Comcast voice lines, those we are calling receive the name of a retired employee on the caller ID. We would like to update the caller ID display name to just display our company name.
Question
•
Business Voice
Community Best Answer
Block certain incoming numbers?
Is there a way to clock certain incoming numbers? We keep getting spam calls from a few very specific numbers. I know I've done it at home in the past. I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.
Question
•
Business Voice
Community Best Answer
VoiceEdge app error after last name and email change - "user not eligible please contact your bve administrator for assistance"
I'm running into a strange error after updating a user's display name and email address due to a recent marriage. Under my company BVE account > Account Management > Users, this particular user is correctly showing the new last name and email address. They can also login their BVE account on a web b
Question
•
Business VoiceEdge ®
Community Best Answer
reset email password without loosing emails?
Hi, I made my email act, but the temp password I didn't get to use because my computer restarted right after I made it. I would delete and try to make a new one, but I told of the addy I was making, and have 3 emails in there. I don't see a forgot/reset password anywhere, is there anything that I ca
Question
•
Domain Names/Static IP
