Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Activity
Selected Activity

Official Solution

Using Autoattendant and keyless I can not configure 0 as the operator and send directly to voicemail using **55101

We have had this fir a little more than a year. We changed some things up and operator got messed up. I swear before that setting 0 to operator on the keypress menu that you could use *55101 and send them directly to voicemail when 5gey pressed 0 or pressed nothing. I can not get that to work. It sa

Question

49

1

0

Official Solution

Gateway Credentials

I need the gateway credentials to set a static IP. The standard user name and password is no longer valid.

Question

64

1

0

Official Solution

modem user name and password reset

need current modem password/user name, or reset

Question

55

1

0

Official Solution

Request for W-9 Form

Dear, Vendor Hi, This is G.E.T Freight accounting team. We would like request your W-9 form for updating our new SAP system. Please send us W-9 Form and if you have any concerns, please let me know. Account Number [Edited: "Personal Information"]

Question

55

2

0

Community Best Answer

Ongoing efforts made to cancel business services that were requested a month ago.

Retention department and disconnection pending were on my record each time I called in to Comcast Business . Now a month later and I’m having to request another cancellation of services and all over again.

Question

80

2

0

Official Solution

Backup wireless

Your network issue has happened multiple times in the past. It completely breaks my POS and VoIP phones, which is a disaster for my restaurant. ​Moving forward, I need a serious alternative. When you do maintenance, can you guarantee a free wireless backup solution so my business stays online?

Question

397

1

0

Community Best Answer

Pay bill by mail

Where on the Web site does it tell you what address to mail your payment to? I just got my first bill and it came via e-mail, which is fine, and I'm not interested in auto-pay nor in paying online. So where does it tell me the address to mail a check to?

Question

22.8K

2

0

Official Solution

I am also being blocked (not by Comcast) but by UCEPROTECTL2 blacklist

My email with comcast.net is working fine. But for some reason UCEPROTECT has decided to block all (at least every address I've tested) the entire 50.128.0.0/9 subnet, which unfortunately includes my little /28 subnet. I've contacted, as best I can, UCEPROTECTL2 and their only offerring is for me to

Question

832

5

0

Community Best Answer

Switch from Business to Residential

Hello! I have a 3-year business internet contract that expires soon. At this time I no longer need it, and would like to switch to residential at the same address, once the contract expires. Can somebody help me with that?

Question

117

1

0

Community Best Answer

How to know my contract ending date ?

I'm thinking to cancel my comcast business account. I just heard about 60 days notification. How can I know my exact ending date so I can cancel my account with no problem ?

Question

7.4K

4

0

Official Solution

Closed

Connection Pro & Security Edge Information

Are the following required or options: Connection Pro $29.95 SecurityEdge $29.95 Either way can you provide a link with more info about both?

Question

324

4

0

Community Best Answer

Official Solution

Closed

Yahoo email

Will business customers be switched to Yahoo email

Question

215

2

0

Community Best Answer

Caller ID Display on outgoing calls

Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business. When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number. In looking over our Caller ID settings, each user is set

Question

6.9K

11

Community Best Answer

Small business bill doubled

I have a business account with internet and 3 phone lines. I just noticed that my price doubled last month! Can someone here help me find out why and/or try to reduce the bill going forward?

Question

208

1

0

Community Best Answer

Static IP and Service Migration Questions for Office Relocation

Hello, We are preparing to move our office to a new location and have a few questions regarding our Comcast Business Internet service: Current Address: [Edited: Personal Information] New Address : [Edited: Personal Information] 1. When we relocate, will our current static IP address change? 2. Is it

Question

245

1

0

Community Best Answer

A user's Inbound calls go straight to voicemail; DND is not on

One of our users is reporting that all calls are going straight to VM on both their desk phone and their VoiceEdge desktop/mobile app. There is no ring at all. Call history in https://business.comcast.com/voice/bve/users/detail shows 'Missed Calls' for the user. Can I get in touch with Comcast Suppo

Question

176

2

0

Community Best Answer

How to change the caller ID display name

How do we update / change the caller ID display name? When we call from our Comcast voice lines, those we are calling receive the name of a retired employee on the caller ID. We would like to update the caller ID display name to just display our company name.

Question

18.8K

8

0

Community Best Answer

Block certain incoming numbers?

Is there a way to clock certain incoming numbers? We keep getting spam calls from a few very specific numbers. I know I've done it at home in the past. I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.

Question

13.2K

6

Community Best Answer

VoiceEdge app error after last name and email change - "user not eligible please contact your bve administrator for assistance"

I'm running into a strange error after updating a user's display name and email address due to a recent marriage. Under my company BVE account > Account Management > Users, this particular user is correctly showing the new last name and email address. They can also login their BVE account on a web b

Question

243

2

0

Community Best Answer

reset email password without loosing emails?

Hi, I made my email act, but the temp password I didn't get to use because my computer restarted right after I made it. I would delete and try to make a new one, but I told of the addy I was making, and have 3 emails in there. I don't see a forgot/reset password anywhere, is there anything that I ca

Question

2.4K

3

0

0