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Caller ID Display on outgoing calls

Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business.  When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number.  In looking over our Caller ID settings, each user is se

Question

 • Business VoiceEdge ®

3.9K

7

Accepted Solution

Disabling call waiting

Hello,Our business gets a lot of phone calls on a day-to-day basis, and the call waiting tone is very disruptive and sometimes causes us to not hear exactly what the customer is saying. We wish to disable the feature completely and have the customer receive a busy signal, as when it goes to voicemai

Question

 • Business Voice

14.5K

14

0

Accepted Solution

How to do phone forwarding when the phone service is down.

All the forwarding instructions we found assume a working comcast phone line.  Due to weather conditions, Comcast services (phone, internet, ...) are down in our area.  We need to forward all call to out comcast numbers to our cell phones.  How can this be done?  I try to call the support number, bu

Question

 • Business Voice

3.3K

3

0

Accepted Solution

Unable to Call Forward Always my number to out of state number

I'm am trying to Call Forward Always to an out of state phone # (New Jersey (201 area code) and I get a busy signal. If I enter a local number to forward to, (Texas - 281 or 832) it works. I've called into support and they don't know why and have escalated the issue to Tier 2. (Ticket # CR 030814734

Question

 • Business Voice

25

1

0

Accepted Solution

Block certain incoming numbers?

Is there a way to clock certain incoming numbers?  We keep getting spam calls from a few very specific numbers.  I know I've done it at home in the past.   I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.

Question

 • Business Voice

3.9K

2

0

Accepted Solution

"Extended Abscence Greeting" - Needs Voicemail feature!

The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that? MY customers need to be able to leave a voicemail about any issues or problems. The purpose of a temporary alternate "Extended Abscence" Greeting is to retain the normal greeting to revert back to

Question

 • Business Voice

5.6K

6

Accepted Solution

No phone service at all, but internet is fine.

We have had no phone service for 2.5 days at this point.  We know there's nothing basically wrong with our line as it also supports our internet connection.  We are too small to have a phone system - so its just  POTS.  We are a small business run from our home.  This may be rare for you guys, but i

Question

 • Business Voice

34K

9

0

Accepted Solution

Direct Transfer to Voicemail Box

VoiceEdge gives you the ability to transfer calls directly to someone’s voicemail box. If a person takes an incoming call and the caller wishes to leave a voicemail for another user, the person who answered the call can transfer it directly to the other person’s voicemail box, without ringing their

Question

 • Business VoiceEdge ®

7.2K

5

0

Accepted Solution

New Voiceedge Desktop App and Ringing

Using the new voiceedge Windows App and USB Headset.  The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear wh

Question

 • Business VoiceEdge ®

4.6K

15

Accepted Solution

Voicemail not in service

Hello,  I recently had a support ticket open for an issue with my business voice service, to fix the issue they had to rebuild/reprovision my phone number from scratch and ever since then I've had no voicemail.  When someone calls or I try to access by *99 from the phone it states "The mailbox numbe

Question

 • Business Voice

17.3K

4

0

Accepted Solution

Delete/Reset Users

How do I either delete or reset user accounts? I'm trying to remove old employess

Question

 • Business VoiceEdge ®

4K

6

0

Accepted Solution

Caller ID Control

Is there a way for me to control how Caler ID on Outgoing calls shows up?

Question

 • Business VoiceEdge ®

2.1K

2

0

Accepted Solution

Line issues? Dropped calls, unvailables

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor

Question

 • Business Voice

8K

14

0

Accepted Solution

Closed

Hold Music

Where can I find replacment music for on hold music and how do I change it.   I have tried to change the music to something I have loaded on my computer but it gives me an error message of .wav file using 8kHz, mono, 8bit, mu-law settings with a maximum size of 5MB.

Question

 • Business VoiceEdge ®

6.1K

5

0

Accepted Solution

Phone calls

Hello, To of my managers cannot dail out. how can I solve this 

Question

 • Business VoiceEdge ®

57

1

0

Accepted Solution

Sidecar

How do I set up the sidecar on my vvx450. Most of my extensions are on the phone itself, how do i move all my extensions to the side car. The problem it is creating is it does not allow for me to park a call on the phone, but only on the sidecar... if I park a call on the sidecar, other phones don't

Question

 • Business VoiceEdge ®

81

1

Accepted Solution

Voice2Go and Nomorobo

I was looking at the Nomorobo service, a free service to block robo calling, and found that it is not usable on Business Class, only on Residential with Voice2Go. Why is this, and will it be resolved? We businesses use our phones to generate revenue, it is a waste of time and resources to not be abl

Question

 • Business Voice

9.8K

12

Accepted Solution

Closed

Time/Date out of Sync

Our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Any suggestions on how to fix this issue?

Question

 • Business VoiceEdge ®

12.3K

10

0

Accepted Solution

How do you stop calls going straight to voicemail?

We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on th

Question

 • Business Voice

109K

10

0

Accepted Solution

VoiceEdge app will not ring and people can't hear me

When a call is incoming my VoiceEdge app will show it, but I don't hear any ringing. When I pick up the call, I cannot hear the caller. They can hear me just fine. I have adjusted the settings and sound settings to ensure that my headset and microphone are selected as the input and output devices

Question

 • Business VoiceEdge ®

97

1

0