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Line issues? Dropped calls, unvailables

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor

Question

 • Business Voice

7.9K

14

0

Accepted Solution

Closed

Hold Music

Where can I find replacment music for on hold music and how do I change it.   I have tried to change the music to something I have loaded on my computer but it gives me an error message of .wav file using 8kHz, mono, 8bit, mu-law settings with a maximum size of 5MB.

Question

 • Business VoiceEdge ®

6.1K

5

0

Accepted Solution

New Voiceedge Desktop App and Ringing

Using the new voiceedge Windows App and USB Headset.  The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear wh

Question

 • Business VoiceEdge ®

4.3K

13

Accepted Solution

"Extended Abscence Greeting" - Needs Voicemail feature!

The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that? MY customers need to be able to leave a voicemail about any issues or problems. The purpose of a temporary alternate "Extended Abscence" Greeting is to retain the normal greeting to revert back to

Question

 • Business Voice

5.4K

6

Accepted Solution

Phone calls

Hello, To of my managers cannot dail out. how can I solve this 

Question

 • Business VoiceEdge ®

50

1

0

Accepted Solution

Sidecar

How do I set up the sidecar on my vvx450. Most of my extensions are on the phone itself, how do i move all my extensions to the side car. The problem it is creating is it does not allow for me to park a call on the phone, but only on the sidecar... if I park a call on the sidecar, other phones don't

Question

 • Business VoiceEdge ®

28

1

Accepted Solution

Voice2Go and Nomorobo

I was looking at the Nomorobo service, a free service to block robo calling, and found that it is not usable on Business Class, only on Residential with Voice2Go. Why is this, and will it be resolved? We businesses use our phones to generate revenue, it is a waste of time and resources to not be abl

Question

 • Business Voice

9.7K

12

Accepted Solution

Closed

Time/Date out of Sync

Our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Any suggestions on how to fix this issue?

Question

 • Business VoiceEdge ®

12.1K

10

0

Accepted Solution

How do you stop calls going straight to voicemail?

We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on th

Question

 • Business Voice

107.7K

10

0

Accepted Solution

VoiceEdge app will not ring and people can't hear me

When a call is incoming my VoiceEdge app will show it, but I don't hear any ringing. When I pick up the call, I cannot hear the caller. They can hear me just fine. I have adjusted the settings and sound settings to ensure that my headset and microphone are selected as the input and output devices

Question

 • Business VoiceEdge ®

36

1

0

Accepted Solution

Moving account from Business to Residential

Hello, I'm recently retired, and no longer need Comcast Business service. I would like to explore transferring to residential Internet and Voice service. Is there a Comcast specialist who can help me with the process? thank you

Question

 • Business Voice

24

1

0

Accepted Solution

Call Forward Issues

We have call forward set up on our phone line, however we have two issues that support has not been able to resolve yet.1.  calls are set to ring on phone line 4 times before forwarding to assigned cell phone - however, both the office phone and the cell phone ring consecutively from 1st ring2.  pho

Question

 • Business Voice

1.9K

3

0

Accepted Solution

Fax line causing fax machine to reboot.

Here's an odd one. We have an HP color LaserJet MFP M283fdw Fax/Scanner/Printer. When using the regular fax line (line 2 on the comcast modem) sending a multi-page fax the machine sends one single page, and then it reboots! Every single time! But if I plug the fax into line 1 (which is our primary v

Question

 • Business Voice

6.5K

25

0

Accepted Solution

BVE Automatic Hold/Retrieve

The hover message for User Account > Feature Settings > Advance Settings > Automatic Hold/Retrieve says "Automatic Hold/Retrieve provides an alternate method to hold and retrieve calls. Incoming calls are automatically held and retrieved without having to use feature access codes." But I can't find

Question

 • Business VoiceEdge ®

2.7K

2

0

Accepted Solution

Voicemail Indicator

Dialtone keeps indicating that there messages are in system, however when accessing voicemail, there are no messages. This is incredibly inconvenient.

Question

 • Business VoiceEdge ®

7.1K

10

0

Accepted Solution

voiceedge desktop app microphone settings

I'm trying to connect my bluetooth headset for use with the VoiceEdge desktop app. Under settings, it finds my headset under speakers, but it does not find my headset under microphones. I'm using an MPOW hc3 headset. In most applications (zoom, etc.) the headset appears in both the speaker and micro

Question

 • Business VoiceEdge ®

71

3

0

Accepted Solution

Panasonic KX-TPA65 and headsets

My office phones Panasonic KX-TPA65 are provided by Comcast with our Business VoiceEdge plan.  I didn't realize when they gave these to us that my phone doesn't work with a blue tooth headset, only a corded headset.  This does not work for me as I am up and down all day long. Can you please recommen

Question

 • Business VoiceEdge ®

5.7K

6

0

Accepted Solution

Be Anywhere Call Hand-off Partially Working

I'm having an issue where the person(Ed) has their Be Anywhere set to their cell phone. When a call comes in, the customer can hear Ed but Ed cannot hear the customer. We've made sure all phone settings are appropriate and Ed doesnt have any other problems with his cell phone, just with Be Anywhere.

Question

 • Business VoiceEdge ®

1K

1

0

0

Accepted Solution

Caller ID displaying incorrectly

My company changed our name a few years ago and the caller ID display shows our old name still.

Question

 • Business Voice

6.6K

13

0

0

Accepted Solution

BVE Shared Line Appearance

We are trying to get our phones configured so that (a) main number rings all phones [there are only 5], (b) any phone that answers can put call on hold and call can be picked up by any other phone. To avoid major training issues, it would work best if we could just use the hold button to put the cal

Question

 • Business VoiceEdge ®

7.9K

7

0

0