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My Account Portal Is Showing a Pending Order After Installation

I have recently had internent, tv and phone installed, but in my portal, I just see "Pending order" and some information on an installation checklist, order summary and how to understand my bill.  I would like to manage my account including change my Wireless Network Name and Password as well as set

Question

 • Billing & Customer Service

4.3K

4

0

Accepted Solution

Tax exempt for non-profit organization

Would you be able to assist us with a tax exempt question? Our organization is a non profit tax-exempt, and the tax-exempt certificate has been provided to Comcast on at least two occasions. We are recognized as "Religious Organization" that meets all the organizational and operational requirements

Question

 • Billing & Customer Service

5.8K

8

0

Accepted Solution

How to view contract

How do I view a copy of my contract? Can I do this for multiple accounts?

Question

 • Billing & Customer Service

9K

6

0

Accepted Solution

Thinking of switching to residential

I have about another year left in my business contract, but have been tempted by the gigabit speeds available on residential connections. The fact that such a connection will fit my needs for remote work and costs about the same as I'm paying now has me thinking of switching. I had a few question

Question

 • Billing & Customer Service

95

1

0

Accepted Solution

W-9 with Remit-To Address

Hello, do you have a version of Comcast for Business' W9 that has the following remit-to address listed for payment? Comcast PO Box 37601 Philadelphia, PA 19101-0601 Our payments are currently routing to a different address, and we need the updated W9 to make changes. Thank you!Emily&nbs

Question

 • Billing & Customer Service

83

2

0

Accepted Solution

$200 promotional gift card

Hello I’m checking on the status of my girl card… I was promised 2 $200 gift cards when I signed up to pay my first bill because I opened up 2 accounts… my bill is $364 due 12/30/21 and I need my gift card so I can use it on my first bill… the only reason why I chose Comcast was because they were do

Question

 • Billing & Customer Service

137

1

0

Accepted Solution

I'm on paperless billing, but I still get a bill in the mail

The title says it all: I'm on paperless billing, but I still get a paper bill in the mail (and I get an email).

Question

 • Billing & Customer Service

71

2

0

Accepted Solution

Closed

Complaint

Is there somewhere that I can file a complaint?

Question

 • Billing & Customer Service

2.8K

5

0

Accepted Solution

Closed

business closed but comcast refusing to close account

Hello! Our company has closed down. I called Comcast last week to request cancellation of our account, and also told them I had a letter from the management of the building saying I was no longer at the address, and also returned the equipment to the nearest comcast office, and got a receipt but to

Question

 • Billing & Customer Service

2.1K

3

0

Accepted Solution

Closed

Copy of Contract or Contract End Date

Hello. I have been searching for quite a while to try to find a copy of the contract for my account or, at the very least, when the contract end date is. Could somebody please assist me in finding this information?

Question

 • Billing & Customer Service

2.8K

6

0

Accepted Solution

Closed

Close a Business Account

How does one go about closing up a business account? Contacted via telephone back on March 18th 2018 to shutter account. The business is closed and has no money left. Owners are 83 and 81 and cannot comprehend things anymore. Just trying to close an account and get our balance which keeps increasing

Question

 • Billing & Customer Service

2.1K

3

Accepted Solution

Remove offline devices to free reserved ip addresses

How do I remove offline devices which has reserved IP addresses? I have several IP addresses which I want to re-use, but am unable to because they are assigned to offline devices which will no longer be used at our facility. When I "disconnect" them, they get added to the block devices list, this ma

Question

 • Billing & Customer Service

4.7K

7

0

0

Accepted Solution

Looking for an update on my order for service

I placed an order for service on August 14th with Nasir Jones. He stated he should no something by the 18th or 19th of August. Since the date of my order, I have received no response from Nasir Jones. I have sent an email to him on the 21st and the 25th and he hasn't responded to either. This seems

Question

 • Billing & Customer Service

3.9K

2

0

0

Accepted Solution

Multiple phone calls to cancel business account but no one answers the phone

I have tried to call 800-391-3000 number over the last 4 days. I have tried 18 times over those days. (Yes, literally 18 times.) Every time is the same: I go through all the voice prompts, get to the purpose of my call, state that I'm calling to terminate service, and after about 30 seconds of silen

Question

 • Billing & Customer Service

3.9K

8

0

Accepted Solution

IVR / Voice Menu Issues & Other Issues

On May 13, 2020, I was having issues with my internet connectivity and tried to call in for tech support. On seven separate attempts, the IVR told me an agent couldn't help me and unceremoniously told me goodbye or tried to transfer me at some point and the transfer failed causing a disconnect.On an

Question

 • Billing & Customer Service

2.3K

6

0

0

Accepted Solution

Can't download bill

I'm signed up for ecobilling (business). Every month I come on and download our bill, but this month that option doesn't seem to be available anywhere. The link or button I would have normally clicked isn't there. I tried Chrome and Internet Explorer and ti's the same on both browsers, so it doesn't

Question

 • Billing & Customer Service

5.6K

22

0

Accepted Solution

Comcast Business Contract Renewal

I am just curious how Comcast handles renewal of the Business Internet Contract........ is it automatic or do they contact us?

Question

 • Billing & Customer Service

3K

4

0

0

Accepted Solution

'Payment Did Not Process Successfully' notification does not guide me to a solution

My Accounts Payable Department staff have made three recent attempts to pay our account, using the MyAccount page for Comcast Business Class.  Each time, the payment is accepted initially, only to be rejected a day or two later with an email notification (subject: "Your Recent Scheduled Payment Did

Question

 • Billing & Customer Service

3.4K

9

0

0

Accepted Solution

Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

Signed up for Comcast business in my new shop in August of last year (because I have been a very loyal customer for more than 10 years at home and spend $170 a month on my home service bundle - even when I could get Uverse for next to nothing because of my wife's discount as an employee, I stayed wi

Question

 • Billing & Customer Service

6.2K

11

0

0

Accepted Solution

Early termination

I have seen some similar posts to my issue.  My business has gone under, we ran out of money essentially and couldn't afford to continue.  Comcast are the only company that we have dealt with that have not been at all helpful in allowing us to close down our contract in an honorable and fair fashion

Question

 • Billing & Customer Service

3.3K

8

0