Skip to content

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.6K)

Activity

Accepted Solution

Reset cusadmin password to default

Hello, I am the new IT guy for the company and I need access to the modem, but the default password was changed prior and nobody knows it. Can somebod

 posted 

4 y ago

 • 

Last response by 

Comcast_LysaP 

8 h ago

Question

 • Equipment (Modems,Gateways)

27K

7

0

Accepted Solution

Line issues? Dropped calls, unvailables

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing re

 posted 

7 y ago

 • 

Last response by 

Comcast_Thomas 

3 d ago

Question

 • Business Voice

7.8K

12

0

Accepted Solution

Comcast Business Internet Repair Response Time

My organization has a Comcast business internet account that is critical to our operations. If the service goes down, is there a gaurantee as to how q

 posted 

7 y ago

 • 

Last response by 

user_70bca4 

7 d ago

Question

 • Connectivity

3.2K

5

0

Accepted Solution

Closed

WiFi on Cisco DPC3941B

I have a Cisco DPC3941B. I have both the 5ghz and 2.4ghz Wi-fi networks disabled under the Connection | Wi-Fi menu, however recently I noticed that th

 posted 

24 d ago

 • 

Last response by 

Comcast_Michelle 

23 d ago

Question

 • Equipment (Modems,Gateways)

25

7

0

Accepted Solution

Closed

rDNS Delegation Request -- HELP!

Can I get somebody to please delegate the rDNS lookup for our /29 block -- We want to send the reverse requests to NS0.DNSMADEEASY.COM (primary) and N

 posted 

7 y ago

 • 

Last response by 

Comcast_Peter 

1 m ago

Question

 • Domain Names/Static IP

3.1K

6

0

Accepted Solution

How to setup IPv6 without Comcast DHCPv6 prefix delegation

With the troubles I've had with IPv6 with this week's modem firmware update, I've determined how to utilize IPv6 without the modem's DHCPv6 PD. I've a

 posted 

1 m ago

 • 

Last response by 

mahdi_c 

1 m ago

Question

 • IPV6

89

8

Accepted Solution

Switch from business to residential

Hi, I think the residential service would be better for my needs. I have my own modem. How could I accomplish the switch over? Thank you.

 posted 

1 m ago

 • 

Last response by 

Comcast_Anna 

1 m ago

Question

 • Business WiFi

35

2

0

Accepted Solution

Panasonic KX-TPA65 and headsets

My office phones Panasonic KX-TPA65 are provided by Comcast with our Business VoiceEdge plan.  I didn't realize when they gave these to us that my pho

 posted 

3 y ago

 • 

Last response by 

arkshire_financial 

1 m ago

Question

 • Business VoiceEdge ®

5.4K

6

0

Accepted Solution

Reset the cusadmin password

We need to access the Admin Tool but whoever set it up changed the default password and didn't document it. How do I go about resetting it?

 posted 

1 m ago

 • 

Last response by 

Comcast_Morgan 

1 m ago

Question

 • Equipment (Modems,Gateways)

16

1

0

Accepted Solution

Need to reset my PTR

I've had to reset my modem and need to have my PTR's reset

 posted 

1 m ago

 • 

Last response by 

Comcast_Gabe 

1 m ago

Question

 • Connectivity

15

2

0

Accepted Solution

Also - Mystery BROADCOM_GUEST wifi hotspots...

I've had an escalated ticket put in for two weeks, with no answer from Comcast at all on what is going on. I have 6 mystery broadcom guest wifi hotspo

 posted 

1 y ago

 • 

Last response by 

DCT-Michelle 

1 m ago

Question

 • Business WiFi

2.6K

4

Accepted Solution

Never received the $300 gift card more than 9 weeks

The sale representative offered the $300 prepaid gift card for us to sign up with Comcast business back in January. Now more than nine weeks, I still

 posted 

2 y ago

 • 

Last response by 

Comcast_Morgan 

2 m ago

Question

 • Business WiFi

3.6K

4

0

Accepted Solution

PTR Record request

I'm seeking assistance in getting a pointer (PTR) record associated with one of our IP addresses, thank you.

 posted 

2 m ago

 • 

Last response by 

Comcast_Jodie 

2 m ago

Question

 • Domain Names/Static IP

20

1

0

Accepted Solution

Third Party Modem that supports Static IP

Does Comcast have a Third Party modem that supports static IPs and LAN side SNMP monitoring?

 posted 

2 m ago

 • 

Last response by 

Comcast_Jessie 

2 m ago

Question

 • Equipment (Modems,Gateways)

194

3

0

0

Accepted Solution

Need a reverse DNS record for IPv6.

Hello,I need to get a reverse DNS record setup for IPv6.

 posted 

6 m ago

 • 

Last response by 

ManChicken 

2 m ago

Question

 • IPV6

3.9K

9

0

0

Accepted Solution

Router Password reset

I need my router password reset. I must of miss type when i was changing it from default

 posted 

3 y ago

 • 

Last response by 

Mehill7550 

3 m ago

Question

 • Connectivity

1.8K

4

0

0

Accepted Solution

Need a PTR record

We would like to have a pointer record added.  Thank you.

 posted 

2 y ago

 • 

Last response by 

Comcast_Michelle 

3 m ago

Question

 • Domain Names/Static IP

3.9K

10

0

0

Accepted Solution

Remove offline devices to free reserved ip addresses

How do I remove offline devices which has reserved IP addresses? I have several IP addresses which I want to re-use, but am unable to because they are

 posted 

9 m ago

 • 

Last response by 

tamalellama 

3 m ago

Question

 • Billing & Customer Service

4.1K

7

0

0

Accepted Solution

New Voiceedge Desktop App and Ringing

Using the new voiceedge Windows App and USB Headset.  The headset will ring when there is a call, however if I have my headset on the charger, I can n

 posted 

6 m ago

 • 

Last response by 

JimmieBoy 

4 m ago

Question

 • Business VoiceEdge ®

4.1K

12

0

Accepted Solution

jitter, latency spikes, packet loss

Small office with a few employees on 35Mb/5Mb in Albuquerque with several years of mostly trouble-free internet service that's been stable enough for

 posted 

7 m ago

 • 

Last response by 

io 

4 m ago

Question

 • Connectivity

2.4K

7

0

0