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Time/Date out of Sync

Our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Any suggestions on how to fix t

Question

 • Business VoiceEdge ®

11.9K

10

0

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Wifi externder for CGA4131COM

The Wi-Fi strength on the back of my warehouse is weak, does comcast offer a Wi-Fi extender? Or any suggestions?

Question

 • Equipment (Modems,Gateways)

7

1

0

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So many outages I can barely work

I have had more outages than I can remember so I've started tracking them with UptimeRobot (https://status.chrisshort.net/788638365). It shows every o

Question

 • Connectivity

22

2

0

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Moving Home Business

Hi, I need to schedule moving my home business internet (no phone or tv) service to another home that is within Comcasts service area. My question

Question

 • Connectivity

10

2

0

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PTR update needed

Need to update 3 IP's PTR to reflect the forward. Who do I contact?

Question

 • Domain Names/Static IP

10

2

0

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How do you stop calls going straight to voicemail?

We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When peopl

Question

 • Business Voice

106.4K

10

0

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Closed

Turn off Xfinity Wifi Hotspot

I would like to turn off or disable the Xfinity Wifi (public) hotspot. I've seen other messages and threads asking for this with no real answer or sol

Question

 • Business WiFi

60.6K

44

0

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VoiceEdge app will not ring and people can't hear me

When a call is incoming my VoiceEdge app will show it, but I don't hear any ringing. When I pick up the call, I cannot hear the caller. They can hear

Question

 • Business VoiceEdge ®

13

1

0

Accepted Solution

Reset cusadmin password to default

Hello, I am the new IT guy for the company and I need access to the modem, but the default password was changed prior and nobody knows it. Can somebod

Question

 • Equipment (Modems,Gateways)

27.8K

9

0

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Reverse DNS Record

I need a reverse DNS Record setup for one of our static IPs.

Question

 • Domain Names/Static IP

26

4

0

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Moving account from Business to Residential

Hello, I'm recently retired, and no longer need Comcast Business service. I would like to explore transferring to residential Internet and Voice s

Question

 • Business Voice

15

1

0

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Call Forward Issues

We have call forward set up on our phone line, however we have two issues that support has not been able to resolve yet.1.  calls are set to ring on p

Question

 • Business Voice

1.9K

3

0

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Also - Mystery BROADCOM_GUEST wifi hotspots...

I've had an escalated ticket put in for two weeks, with no answer from Comcast at all on what is going on. I have 6 mystery broadcom guest wifi hotspo

Question

 • Business WiFi

3K

5

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Closed

Close a Business Account

How does one go about closing up a business account? Contacted via telephone back on March 18th 2018 to shutter account. The business is closed and ha

Question

 • Billing & Customer Service

2.1K

3

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Fax line causing fax machine to reboot.

Here's an odd one. We have an HP color LaserJet MFP M283fdw Fax/Scanner/Printer. When using the regular fax line (line 2 on the comcast modem) sending

Question

 • Business Voice

6.3K

25

0

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IPv6 Configuration with single static IPv4 address or dynamic IPv4 address

What IPv6 configuration does Comcast currently offer if you are using a single static IPv4 address, or a dynamic IPv4 address. Currently, I do have a

Question

 • IPV6

20

2

0

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PTR record for outbound email

We need a valid PTR record for an address hosting a mail server we use for sending email alerts. Due to infrastructure and client restrictions, we mus

Question

 • Domain Names/Static IP

12.5K

7

Accepted Solution

CM2000 Nighthawk

Does anyone have any experience using the Nighthawk CM2000 Cable Modem with their Comcast Business internet? It's not listed in the list of approved d

Question

 • Equipment (Modems,Gateways)

41

2

0

Accepted Solution

BVE Automatic Hold/Retrieve

The hover message for User Account > Feature Settings > Advance Settings > Automatic Hold/Retrieve says "Automatic Hold/Retrieve provides an alternate

Question

 • Business VoiceEdge ®

2.7K

2

0

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"Extended Abscence Greeting" - Needs Voicemail feature!

The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that? MY customers need to be able to leave a voicema

Question

 • Business Voice

5.3K

5