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Also - Mystery BROADCOM_GUEST wifi hotspots...

I've had an escalated ticket put in for two weeks, with no answer from Comcast at all on what is going on. I have 6 mystery broadcom guest wifi hotspots, plus a "hidden network" hotspot coming from my comcast business modem. There was another post about this, with 2 people having the same issue, and

Question

 • Business WiFi

3.4K

7

Accepted Solution

SOLVED!!! Comcast Business refusing to fix my Starter speed increase

I got Comcast Business people's attention and the problem is solved! THANKS Comcast Business for responding to my persistence! The answer is, the 35Mb speed tier for the Business Starter Internet tier hasn't been released in the midwest, which includes Indianapolis, Indiana. THE CAUSE of this w

Question

 • Equipment (Modems,Gateways)

30

2

0

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New Customer with WIFI PRO issues

I am still waiting on someone to address our issues with WIFI Pro. When i use the portal address to set it up it tells me we don't have a subscription. A ticket has been started a couple days ago and still no word yet. I am a new customer and would appreciate HELP.

Question

 • Business WiFi

2.9K

2

0

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Cannot connect to VPN

I use a VPN to connect to work. Lately I cannot connect at all. I have a Comcast Netgear CG30000DCR modem gateway. In looking over the forums,  there seems to be a lot of problems with this particular modem.  My VPN IT guys at work say it is not on their end. something with Comcast is blocking it an

Question

 • Equipment (Modems,Gateways)

12.9K

3

0

Accepted Solution

Line issues? Dropped calls, unvailables

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor

Question

 • Business Voice

7.9K

14

0

Accepted Solution

Closed

Hold Music

Where can I find replacment music for on hold music and how do I change it.   I have tried to change the music to something I have loaded on my computer but it gives me an error message of .wav file using 8kHz, mono, 8bit, mu-law settings with a maximum size of 5MB.

Question

 • Business VoiceEdge ®

6.1K

5

0

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Create New Comcast Business Email Address

I need to create a new comcast email address with the use of @comcast.net.  The business cards have already been printed. I cannot figure it out....:( Can someone please assist?   🙂

Question

 • Connectivity

10.9K

9

0

Accepted Solution

Closed

Complaint

Is there somewhere that I can file a complaint?

Question

 • Billing & Customer Service

2.7K

5

0

Accepted Solution

How to setup IPv6 without Comcast DHCPv6 prefix delegation

With the troubles I've had with IPv6 with this week's modem firmware update, I've determined how to utilize IPv6 without the modem's DHCPv6 PD. I've already commented on this in another thread, but I've decided to start another thread here as I've learned a bit more and so far things seem stable. I'

Question

 • IPV6

1.2K

9

Accepted Solution

New Voiceedge Desktop App and Ringing

Using the new voiceedge Windows App and USB Headset.  The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear wh

Question

 • Business VoiceEdge ®

4.3K

13

Accepted Solution

So many outages I can barely work

I have had more outages than I can remember so I've started tracking them with UptimeRobot (https://status.chrisshort.net/788638365). It shows every outage I've had since shortly after the outages began. I've had three different techs come and clear the house of any possible issues and have replaced

Question

 • Connectivity

98

3

0

Accepted Solution

Admin Tool Login Password Reset

The 'highspeed' password does not work when trying to log into the admin tool login. I need a reset please.

Question

 • Equipment (Modems,Gateways)

6.8K

3

0

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Tax exempt for non-profit organization

Would you be able to assist us with a tax exempt question? Our organization is a non profit tax-exempt, and the tax-exempt certificate has been provided to Comcast on at least two occasions. We are recognized as "Religious Organization" that meets all the organizational and operational requirements

Question

 • Billing & Customer Service

5.5K

6

0

Accepted Solution

"Extended Abscence Greeting" - Needs Voicemail feature!

The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that? MY customers need to be able to leave a voicemail about any issues or problems. The purpose of a temporary alternate "Extended Abscence" Greeting is to retain the normal greeting to revert back to

Question

 • Business Voice

5.4K

6

Accepted Solution

Closed

Streaming channels do not work

I pay for extended sports channel programming in order to provide as many NCAA and especially SEC sports programs as possible for my restaurant clientele. The first problem I had was during the college baseball season when we were supposed to get games on SEC+ streaming services, but the channels n

Question

 • Equipment & Programming

33

2

0

Accepted Solution

Phone calls

Hello, To of my managers cannot dail out. how can I solve this 

Question

 • Business VoiceEdge ®

50

1

0

Accepted Solution

Sidecar

How do I set up the sidecar on my vvx450. Most of my extensions are on the phone itself, how do i move all my extensions to the side car. The problem it is creating is it does not allow for me to park a call on the phone, but only on the sidecar... if I park a call on the sidecar, other phones don't

Question

 • Business VoiceEdge ®

28

1

Accepted Solution

Closed

business closed but comcast refusing to close account

Hello! Our company has closed down. I called Comcast last week to request cancellation of our account, and also told them I had a letter from the management of the building saying I was no longer at the address, and also returned the equipment to the nearest comcast office, and got a receipt but to

Question

 • Billing & Customer Service

2.1K

3

0

Accepted Solution

Wifi externder for CGA4131COM

The Wi-Fi strength on the back of my warehouse is weak, does comcast offer a Wi-Fi extender? Or any suggestions?

Question

 • Equipment (Modems,Gateways)

53

1

0

Accepted Solution

CM2000 Nighthawk

Does anyone have any experience using the Nighthawk CM2000 Cable Modem with their Comcast Business internet? It's not listed in the list of approved devices (https://business.comcast.com/help-and-support/internet/comcast-business-cable-modem-device-compatibility), but it's an even higher spec then t

Question

 • Equipment (Modems,Gateways)

110

3

0