Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business. When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number. In looking over our Caller ID settings, each user is set

One of our users is reporting that all calls are going straight to VM on both their desk phone and their VoiceEdge desktop/mobile app. There is no ring at all. Call history in https://business.comcast.com/voice/bve/users/detail shows 'Missed Calls' for the user. Can I get in touch with Comcast Suppo

How do we update / change the caller ID display name? When we call from our Comcast voice lines, those we are calling receive the name of a retired employee on the caller ID. We would like to update the caller ID display name to just display our company name.

Is there a way to clock certain incoming numbers? We keep getting spam calls from a few very specific numbers. I know I've done it at home in the past. I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.

I'm running into a strange error after updating a user's display name and email address due to a recent marriage. Under my company BVE account > Account Management > Users, this particular user is correctly showing the new last name and email address. They can also login their BVE account on a web b

How do you enable push to talk

We have call forward set up on our phone line, however we have two issues that support has not been able to resolve yet. 1. calls are set to ring on phone line 4 times before forwarding to assigned cell phone - however, both the office phone and the cell phone ring consecutively from 1st ring 2. pho

Lately I have been having trouble logging in to the new Digital Voice web page (https://businessvoice.comcast.net/). When the new page forst launched, I was able to log in with my phone number and voicemail PIN. Now, I just keep getting stuck in a loop asking me for my login info. I tried logging in

When a call is incoming my VoiceEdge app will show it, but I don't hear any ringing. When I pick up the call, I cannot hear the caller. They can hear me just fine. I have adjusted the settings and sound settings to ensure that my headset and microphone are selected as the input and output devices, m

Is there a way for me to control how Caler ID on Outgoing calls shows up?

Hello! Is there a way that a client can remove themself from a voicemail box if they want to talk directly to a different individual. I am thinking, if they reach someone's voicemail they can press '0' to be redirected to receptionist or different extension.

I have an Arris voice modem tm608g. I need to return it to Comcast. It has several pots telephone lines attached. How do you remove the pots lines from the modem?

Using the new voiceedge Windows App and USB Headset. The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear whe

My VVX311 Polycom phone has no dialtone and has the error message "Time/date out of sync" I've tried unplugging and plugging the phone back in, unplugging and plugging the ethernet cable back in, Home>Settings>Basic >Restart Phone and 0,1,3 keypad Reboot Phone. None have worked. We recently had a po

In the past I have had Comcast Residential service. Residential had (has?) a webpage where I could see my call history, both incoming and outgoing, and access voicemail messages (including listening and deleting). When I first signed up for Business Class service I had been told that these abilities

The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that? MY customers need to be able to leave a voicemail about any issues or problems. The purpose of a temporary alternate "Extended Abscence" Greeting is to retain the normal greeting to revert back to

We have 3 seperate phone numbers being routed to the same Polycom phone. Is there a way to have a different ring depending on which number the caller is calling? That way we know how to respond to any inquiries made because we know which company they are calling.

When receptionist tries to transfer calls or call extentions to any of us, she gets put directly into our voicemails. Also, our DND switch (on/off) does not work.

We have a hunt group that is associated with our main line. It rings a number of phones when someone calls into the main line, allowing any of the available employees to answer. I would like to enable "Be Anywhere" on my cell phone, but I don't want the Hunt Group calls to ring, only calls direct to

After signing in to VoiceEdge on desktop it displays the message "Returning you to VoiceEdge" and spins endlessly. A previous thread said to message "Xfinity Support" but that's no longer a contact to send a message to it appears.