I have an account and need a PTR record set up for my static IP.

I would like to request a PTR Record setup for an account.

Can someone send me a message, not sure I'll get a notification via e-mail here.

I have the 300 / 25 speed tier ( at my home address ) and over the past week or so I have been having horrible download speeds, upload speed is fine.  Looking at the status page on my Arris SB190 I noticed that channel 16 is alternating between locked and not locked with what I'll refer to as a "met

I am seeing two different Wifi signals coming from my modem. One is named XFINITY and the other is xfinitywifi. Can you please turn them off?

Trying to register a new VoiceEdge user,  but every time I try to add a new user, I get the message "The email address selected is already registered, please select another email address".  This new user is a new hire and  is not registered in our system, so I'm not sure why we're receiving this mes

Hello, I've been trying to work with Comcast Support on getting the /28 allocated to my company to be routed to my equipment and it's like I'm talking a different language.  It is customary for IP services to be routed to CPE via a small /30 where the ISPs router and the CPE share 2 IPs and then the

Good morning,I have sent a couple of PMs to different individuals about this need yesterday and have not received any responses. Who can help with the records for 3 of our addresses? J.D. Jankowski

We have a Technicolor CGA4131COM as our router and I cannot find the MTU settings anywhere. Any help would be appriciated.

Hello!New customer here - after just jumping ship from another provider.I need a few PTR RRs set for some of my static IP addresses, and it seems like that's handled more here in the forum than through a ticketing system.  I have four (4) to add . . .  who can help me out, please? Thanks,   - Christ

When we get VM's and delete them through the portal, the message light indicator on our phones stays on.  It requires us to log on to our VM on our phone, go to the box (which is empty) and then hang up and teh message light indicator will shut off. Is there a way to get teh message light indicator

Please reset the password for our modem.  Thank you!

Hello, I terminated my Comcast Business account before the 30 day and DocuSigned the Disconnect Request Form on July 31st. Equipment was returned to my local UPS Store on August 5th. I went with AT&T Business Gigabit Internet and Voice because the price was much cheaper than Comcast and the service

Hello, Our contract has been over but we still have Comcast. We would like to know what kind of offers you have for 2 year contract renewals on our account?

We have the latest download for the Softphone (ComcastSoftphone_5.6.0.1_99046.exe) and would like to mass deploy it.  Is there a silent install switch (or switches)?

I have one employee that shows as Pending.  SHe has activated her account and logged into it. Any way to fix this?

So, imagine my surprise when I received my monthly Comcast Business bill to discover that Comcast's equipment fee has increased another US$2 per month. Not -- of course not. That's more than US$200 per year for equipment worth less than half that *at retail.* "IMPORTANT INFORMATION: As business cost

In setting up my file server for Ramsonware protection I get the following erro message sending email notification: A File Server Resource Manager Service email action could not be run. Error-specific details:Error: IFsrmEmailExternal::SendMail, 0x8004531c, Mailbox unavailable. The server response w

How can I view web browsing history for my business internet? I pay for this internet service and a log or report should be made available.