Anyone else getting these useless emails?

We are experiencing very fuzzy audio with our auto attendant. We have recorded the file via an iphone. When reviewing via a desktop computer, the audio quality is excellent. We also attempted changing the file to 8-bit and mono and this has had zero impact on the fuzziness. What can we do to ensure

As the admin for my two offices, I used to be able to use the VoiceEdge manager and set voicemail options for users, like the text to email option or call forwarding. Now all of the voicemail options are gone from the VoiceEdge manager. I know I can have the users log into their Comcast account a

I have more than a week waiting for the technician for the connection and he does not arrive

I've had an issue changing the Caller ID on an extension number. Every time I try to change it I get this message: "Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again." I've tried once a day for the past week, but it's st

Trying to cancel my service but customer service is no help

For several times now there were numerous instances where we receive a call and in a matter of about 30 seconds-1 minutes into the call, the caller cannot hear us or we cannot hear the caller. Even if we return the call right after this happens, the issue still occurs for several hours. I ha

My Phone and Be Anywhere are not choices in the current application so I can not set it up. Instructions do not match choices available

I'm trying to access my comcastbiz.net email that I got when I signed up for comcast business but can't find the incoming mail servers. I don't know if it's imap or pop.  I can find all over about the smtp settings.  I'm hoping I can get some help here.

Up until a few months ago our users could go to the business.comcast.com online portal and set up their voicemails to go to email. it appears this feature has gone away on the portal? is there a way to change this in the portal or in voiceedge? I have looked but the only place that I can find where

I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old.  Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us.  NO WORD & that w

Is there a way to record phone calls.  Either all calls or select certain calls (both incoming and outgoing)?

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working.  Lightspeed tells us that it's a Comcast issue and that they have reached out to you.  I pay hundreds of dollars per month to both Co

Hello, since the 1.44.0 update, a number of our laptops have been having issues where the CPU just about maxes out and the computer freezes all up. The only way I have been able to get the computer back to working is by sending a command to kill the voiceedge.exe process, once it kills off, the comp

I have Comcast Business Internet which comes along with Connection Pro. The Connection Pro device, Cradlepoint AER 1650, was causing reliability problems with my internet. I have contacted my Senior Business Account Associate, but he has been slow to respond and unwilling to help. He has been a tota

I've seen documentation on managing the paging feature, but I don't see documented anywhere how to actually page. How does one page from the desk phone?

I used to go to Advanced Settings under Business Voice User to change BLF settings, but that option no longer appears there, and I can't find it. Is this a temporary portal issue, or has its location changed?

Hello, I recently signed up Xfinity Internet and voice at the end of my Comcast Business contract at home. My Comcast Business service will official end in about 2 weeks. The Xfinity agent who helped me to sign up was not able to port my phone number from Comcast Business voice over after my Xfin

Hello, I contacted Support earlier today and the rep said he opened a ticket to Teir 2 support for investigation. I have the ticket number and IP Address of sophosacademics.com/ domain too if needed in a Private Message. So the summary of the problem is this: Comcast Internet users cannot access

Comcast Business appears to be enforcing SOA lookups on all DNS requests, regardless of chosen lookup server. This has two impacts, one is much easier to work with than the other and has a smaller impact. The other has a much bigger impact but is more difficult to diagnose. Issue 1) I am prep