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Early termination charges??

I have to disconnect my service early due to moving. How do I get the early termination monthly charges waived? No other utility does anything like this when you stop service. The monthly fees are significant with a year or more left in the “contract”. I am extremely dissatisfied with Comcast’s resp

Question

 • Billing & Customer Service

7

3

0

Change Display Name on Phone Screen

We have Polycom VVX 411 HD and recently replaced an employee. I have changed the name in the portal Directory, but it is not reflected on the actual phone display.  What else needs to be done to get the phones to show the new name?

Question

 • Business VoiceEdge ®

15

1

0

Remote desktop to multiple computers using port mapping

Using Comcast Business gateway with new service, I want to map incoming ports to remote desktop port 3389 on various computers. E.g., when I remote into xxx.xxx.xxx.xxx:3397 I want the remote desktop traffic to go to port 3389 of a specified local IP address. To connect to other computers on the LAN

Question

 • Equipment (Modems,Gateways)

15

1

0

Early termination fee and more shady adventures

I bought comcast business a few months and after the standard comcast missing the appointment then rescheduling multiple times I finally got the service installed. I hadn't made a payment because of money troubles and my account ended up with about 500$ of debt and my service was stopped. This makes

Question

 • Business WiFi

21

1

0

I have reached out

I have reached out but have gotten no where. I feel like this should be simple but when I mention cancel, I am immediately told that i have to pay this huge fine. I never intended cancelling but the fact that I cant when times are tough is not ok. I shouldn't have to sign a two year contract when I

Question

 • Business WiFi

10

1

0

Business Comcast

I am trying to Cancel my Comcast Business account. I already have Comcast for my house. I subleted my office and didnt have the finances to keep it. Now I am paying for this and im not using it. What can I do that doesnt cost a ton of money to cancel. I was really bothered that you have to sign a mi

Question

 • Business WiFi

23

1

0

No internet

Hello we have no internet and I have reset and rebooted and nothing

Question

 • Business WiFi

14

1

0

Remove SecurityEdge

I need this removed from my account. I have me own firewall and dns filtering and do not need comcast hijacking my dns.

Question

 • Connectivity

18

1

0

packet-loss at be-2312-cs03.seattle.wa.ibone.comcast.net

We have a couple Comcast Business circuits (two different locations) that both experience intermittent packet-loss throughout the day. The loss occurs at the same time at both locations. After running some MTR tests, we are seeing around 10.5% packet-loss with traffic passing through be-2312-cs03.

Question

 • Connectivity

21

1

0

What does it take to get a billing error fixed?

In June of 2021 I signed a Comcast Enterprise Services Sales Order Form to move our Business Voice Edge services to a new building, two blocks from our previous location. Our move was scheduled for August 2021. Due to delays with Comcast provisioning and ridiculous amounts of ineptitude, we final

Question

 • Billing & Customer Service

22

2

0

RDNS for Static IP Block

Hello! I need to have PTR records updated with our domain name so we can send out email more reliably from our on-prem smarthost. Could someone assist with this? I tried reaching out to phone support a couple times today, but they had zero clue what I was talking about. Thanks!

Question

 • Domain Names/Static IP

10

1

0

Can't assign new user to existing extension with no user attached to it

I moved my phone to new employee's office and made a new user account for him but when I go to assign the extension of the phone to him it doesn't seem to take, it will show a spinning circle like it's doing something and just get stuck.

Question

 • Business VoiceEdge ®

24

2

convert business to residential

I am trying to convert my business/commercial account to a residential account. I keep bouncing back and forth between residential and business.  Can someone please help?

Question

 • Business WiFi

23

1

0

tracert fail 96.216.134.214

Hi, we have remote employees out of the country that can no longer VPN to our network. The tracert fails at 96.216.134.214 which is a comcast IP. How do we get this resolved?

Question

 • Billing & Customer Service

15

1

0

Installation

Can I purchase my own modem and do a self installation immediately for my service?

Question

 • Equipment (Modems,Gateways)

18

1

0

Accepted Solution

Comcast Business Contract Renewal - Customer-Owned Equipment

In 2020 I contracted with Comcast for a package called Business Internet 500, and I have been able to use my own modem (a Netgear CM1000) for Internet service (no other services). As the contract was nearing expiration, I called and spoke with a sales representative. He told me that Comcast Business

Question

 • Equipment (Modems,Gateways)

34

1

0

Cradlepoint connection pro does it have wireless?

Good morning, New Comcast Business customer here. I'm in IT so I understand some stuff, but certainly not trying to cheat the system. My question is; the Cradlepoint CP2 Cellular switch has a wireless light, but it's not lit up. My setup: Comcast Business Gateway>>Cradlepoint WAN goi

Question

 • Equipment (Modems,Gateways)

37

2

0

email flagged as spam

We are having tons of email flagged as spam in both directions with our Comcast Microsoft 365 email. It is causing huge issues.  We have gone through every setting we can think of.  When I email the Comcast support address provided, it gets bounced back and is not delivered.  I have

Question

 • Billing & Customer Service

17

1

0

Disable xfinitywifi and XFINITY wifi networks

I am unable to disable the "xfinitywifi" and "XFINITY" networks on my router/modem. Things I have tried: Through router administration: I've tried disabling the private 2.4 GHZ and 5 GHZ networks as I don't need them. Even after doing so, the 5G light continues blinking on the modem itself (2.4G

Question

 • Equipment (Modems,Gateways)

39

1

0

Unable to display this information An error occured. Please refresh this page or try again later.

Setting aside the misspelling of occurred all over the business portal, every time I try to pay my bill through the business portal, I get the same error message: This has been appearing all over the portal since January when I got my internet installed. I've tried on different devices a

Question

 • Connectivity

33

2

0