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Your company used 0 Bytes of internet data from July 18, 2022 - August 17, 2022

Anyone else getting these useless emails?

Question

 • Connectivity

2

0

0

Auto Attendant Sound Quality

We are experiencing very fuzzy audio with our auto attendant. We have recorded the file via an iphone. When reviewing via a desktop computer, the audio quality is excellent. We also attempted changing the file to 8-bit and mono and this has had zero impact on the fuzziness. What can we do to ensure

Question

 • Business VoiceEdge ®

9

1

0

Why can I no longer set voicemail options for my users?

As the admin for my two offices, I used to be able to use the VoiceEdge manager and set voicemail options for users, like the text to email option or call forwarding. Now all of the voicemail options are gone from the VoiceEdge manager. I know I can have the users log into their Comcast account a

Question

 • Business VoiceEdge ®

4

2

0

Apoime

I have more than a week waiting for the technician for the connection and he does not arrive

Question

 • Connectivity

13

4

0

Can't change Caller ID on an extension

I've had an issue changing the Caller ID on an extension number. Every time I try to change it I get this message: "Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again." I've tried once a day for the past week, but it's st

Question

 • Business VoiceEdge ®

17

2

0

Jamie

Trying to cancel my service but customer service is no help

Question

 • Business WiFi

11

1

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VoiceEdge Desktop App drops call and gets silent.

For several times now there were numerous instances where we receive a call and in a matter of about 30 seconds-1 minutes into the call, the caller cannot hear us or we cannot hear the caller. Even if we return the call right after this happens, the issue still occurs for several hours. I ha

Question

 • Business VoiceEdge ®

12

2

0

Be Anywhere

My Phone and Be Anywhere are not choices in the current application so I can not set it up. Instructions do not match choices available

Question

 • Business VoiceEdge ®

16

1

0

setting up comcastbiz.net email

I'm trying to access my comcastbiz.net email that I got when I signed up for comcast business but can't find the incoming mail servers. I don't know if it's imap or pop.  I can find all over about the smtp settings.  I'm hoping I can get some help here.

Question

 • Domain Names/Static IP

21

1

0

VoiceEdge voicemail to email

Up until a few months ago our users could go to the business.comcast.com online portal and set up their voicemails to go to email. it appears this feature has gone away on the portal? is there a way to change this in the portal or in voiceedge? I have looked but the only place that I can find where

Question

 • Business VoiceEdge ®

11

1

0

Accepted Solution

Want Corporates Email To File A Formal Complaint About Business Class Service

I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old.  Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us.  NO WORD & that w

Question

 • Billing & Customer Service

22

4

Call Recording

Is there a way to record phone calls.  Either all calls or select certain calls (both incoming and outgoing)?

Question

 • Business VoiceEdge ®

8

1

0

Lightspeed, Wise POS, Stripe, and Comcast issues

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working.  Lightspeed tells us that it's a Comcast issue and that they have reached out to you.  I pay hundreds of dollars per month to both Co

Question

 • Connectivity

15

1

0

VoiceEdge desktop app is crashing our laptops

Hello, since the 1.44.0 update, a number of our laptops have been having issues where the CPU just about maxes out and the computer freezes all up. The only way I have been able to get the computer back to working is by sending a command to kill the voiceedge.exe process, once it kills off, the comp

Question

 • Business VoiceEdge ®

10

1

0

bad service

I have Comcast Business Internet which comes along with Connection Pro. The Connection Pro device, Cradlepoint AER 1650, was causing reliability problems with my internet. I have contacted my Senior Business Account Associate, but he has been slow to respond and unwilling to help. He has been a tota

Question

 • Connectivity

35

2

Paging

I've seen documentation on managing the paging feature, but I don't see documented anywhere how to actually page. How does one page from the desk phone?

Question

 • Business VoiceEdge ®

3

2

0

Accepted Solution

BLF Moved?

I used to go to Advanced Settings under Business Voice User to change BLF settings, but that option no longer appears there, and I can't find it. Is this a temporary portal issue, or has its location changed?

Question

 • Business VoiceEdge ®

16

1

0

Port phone number from Business Voice to Xfinity Voice

Hello, I recently signed up Xfinity Internet and voice at the end of my Comcast Business contract at home. My Comcast Business service will official end in about 2 weeks. The Xfinity agent who helped me to sign up was not able to port my phone number from Comcast Business voice over after my Xfin

Question

 • Business Voice

6

1

0

Legitimate Domain Blocked By Comcast Security Edge

Hello, I contacted Support earlier today and the rep said he opened a ticket to Teir 2 support for investigation. I have the ticket number and IP Address of sophosacademics.com/ domain too if needed in a Private Message. So the summary of the problem is this: Comcast Internet users cannot access

Question

 • Domain Names/Static IP

17

2

0

Transparent DNS Interception?

Comcast Business appears to be enforcing SOA lookups on all DNS requests, regardless of chosen lookup server. This has two impacts, one is much easier to work with than the other and has a smaller impact. The other has a much bigger impact but is more difficult to diagnose. Issue 1) I am prep

Question

 • Connectivity

12

2

0