hi, CM1200 modem seems to randomly disconnect every couple days, been happening for about 6 months now and sometimes i have to do a hard reset to get connected again. its annoying for sure. ive looked to netgear for updates but they say the cable internet provider is responsible for updates- so n

I purchased an Internet/Phone package with Connection Pro for backup. I have a retail store and I need my point of sale PC (cloud based POS) and CC machine to have redundant internet so that I can continue to do business should my main internet connection go down.  I was sold this package as i

UPDATE 1/31/23: This is directly from the senior engineer working with developers. The issue is related to how RTP is read by the RTC media server. The VED / RTC team made changes to the media server config to address the issue and are rolling it out slowly across all RTC media servers (should be al

I need a PTR (reverse DNS) record for our Mail Server MAIL.CMFHQ.ORG [Edited: "Personal Information"] I especially enjoy having to log in multiple times to get anything accomplished. Robert [Edited: "Personal Information"] Christian Military Fellowship [Edited: "Personal Information"] Account [E

I recently changed computers. I was using a Dell 780 formfactor with a i3 processor and the down load speed to the device was 290 mbps. ( I have 250 subscription) . I replaced it with a Dell 7050 with a i7 processor and the best I get to the device is 95mbps. Speed test on comcast business site show

Hello My services were installed on 12/12/22, but the account here still shows pending. I am unable to manage my business account or setup mobile service because of this issue. I talked with a representative and my order is completed in their system, but when I sign in to my online account it sho

Hello, we don't know what option to choose when calling to Customer Services so we would like to ask it here. Does Comcast offer technical service where they come to our place to install new wall jacks / cables? We would like to add a couple physical phones for a room in our office, but we don't hav

Hello My services were installed on 12/7/22, but the account here still shows pending. I am unable to manage my business account or setup mobile service because of this issue. How can this be resolved?

Modem: Netgear Gateway CM500-100NAS Signal levels are all within good parameters Hello! With the recent storms in the Bay Area, my network has been having packet loss. This loss has been noticeable with my internet usage. The loss is roughly about 10%, which greatly affects my needs. Here

Hello! I hope someone on the forums can help. I cancelled my business account on 10/20/22. I've been charged every month since and am now told I have a past due balance. When I DM'd with customer service I was told they can't help me and I need to call the 800 number. But when I do that I'm told

We have multiple accounts. When our employees log in to the app it shows one of our other accounts, I think for internet and they can not use the app's phone features.

Xfinity Stream for Business has worked for us for years. However, for TEN DAYS, we have been getting the message, "Please connect to your business WiFi. Due to licensing agreements, some content can only be viewed on your Comcast business Wifi." We are connected to wifi, but it doesn't work: we

I have the same issue. As a Comcast Business customer I can't use the consumer login. Nor can I download and install a wifi profile so I don't need to login each and every time.

Hello, our company is having six physical phones with six phone numbers registered in the Voice Edge system. We are in the process of adding an additional phone number to the system, but we don't want to use the new physical phone sent from Comcast. Instead, we would like to register our own physica

i need my router password reset please and thank you

Hi! I cancelled my business internet service on October 12, 2022 in a phone call at 12:17p EST. Why am I still being charged? Please tell me who to contact to fix this immediately. I'm an irate former customer.  Thank you

I've asked this before [1] but I'm looking to see if I can get a definitive count or answer. If I have a Comcast Business modem with Bridge Mode and plug in multiple routers into the modem with DHCP assignment, each router will pull a different public dynamic IP address. That's working as intende

I have been trying to get resolution to a ticket I opened on Nov 17th.- CR064722351 I spoke with agent Thomas McGuiness as I wanted to make changes to my business services. He sent me a proposal but I had questions and needed further changes. Since then I have emailed, called and been on chat with v

I need help for my business my internet is not working from 5pm

I'd like my outgoing caller ID to be my direct line (Phone Number value in Company Directory). Please advise on whether this is possible and, if so, how to implement.