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Service installed, RDNS Not working

Good day, I'm having serious issues getting Comcast to set up my reverse DNS. My local primary DNS, web and mail servers are dead in the water without it, as I'm self-hosted. There is a "Tier II" ticket open for this issue. However, it has been nearly the full 24 hours since I opened it and th

Question

 • Domain Names/Static IP

7

1

0

Switch Comcast Business to Residential

Who can I call or contact to change my Comcast business account to a residential one? We are no longer using the account for business, and now want to add TV and other residential features.  Thank you

Question

 • Billing & Customer Service

33

1

0

Reverse DNS needed

new account, received gateway installed yesterday. Can someone assist me with setting up reverse DNS?

Question

 • Domain Names/Static IP

10

1

0

VoiceEdge App Not Hanging Up

If I (or a colleague, this happens on all of our machines) answer a call on my desk handset, the call appears live in my VoiceEdge app on my desktop and does not hang up. If I have answered several calls on my handset without checking my desktop app, I will find several calls which appear in progres

Question

 • Business VoiceEdge ®

24

1

0

Changing our recorded greeting

When we started with BVE, we had our greeting professionally recorded through Comcast, but now we need to change the recording. Can this be done again professionally?  We also need to change one of the voicemail options to a different seat. 

Question

 • Business VoiceEdge ®

22

1

0

Called ID Showing Former Employee

I need help changing the external caller ID for one of our lines. It still shows a former employee. How can I change this?

Question

 • Business VoiceEdge ®

10

2

0

I need a reverse DNS record created for a client

I need to get a reverse DNS record created for a client. Can someone assist?

Question

 • Domain Names/Static IP

16

1

0

Error 452 4.1.0 TLS and Authentication required

Hello, I receive the message: "Error 452 4.1.0 TLS and Authentication required" Error 452 refers to exceeding limit of sent/recipient (not the issue in this case) server=smtp.comcast.net default smtp port=25 I'm wondering if using port 25 is the issue. Any suggestions appreciated.

Question

 • Connectivity

96

1

0

Internet goes down daily and requires a manual modem reset

We have Business Internet and Phone service. Our internet goes down daily and requires us to manually pull the power from the modem to reset the internet.  The phones are unaffected.  We have a fixed IP and are using the CISCO DPC3941b modem (not the WiFi).  We've had this service fo

Question

 • Connectivity

38

2

0

Internet Connectivity Issue

This issue happens at night after business hours. The internet gets disconnected for few seconds between 10 PM and 6 AM. Comcast tech replaced the modem, the issue persists. Comcast’s account manager suggested increasing the speed. Speed has been increased but the issue persists. The loss of conne

Question

 • Connectivity

30

1

0

static ip and cradel points

I understand that if you decide to run static ip's with a cradel point attached you will loose the fail over functionality with it. We use our cradel point for POS CC processing and only use small bits of data which is why the cellular cradel point is ideal.  If there is no way around this iss

Question

 • Domain Names/Static IP

12

1

0

Unstable Connection, technical support cannot seem to escalate

Multiple daily outages and modem errors yet I have to start a call completely over and cannot get past level 1. Is there anyone who I can reach out about my issue that can look it over? I cannot run a business with 2 days outages with no callback what so ever.

Question

 • Connectivity

30

2

0

Printer Nodenames / Changing to meaningful names

Does anyone have experience renaming cryptic printer nodenames to meaningful names.? I can't figure out what the router is picking up. We have 6 printers, all Brother. Some have the little LCD/LED screen where you can rename the nodename right on the device. Others i can use the Brother Printer Admi

Question

 • Equipment (Modems,Gateways)

8

0

0

wifi module restart issue on business combo modem

Hello, new Comcast Business admin here. i made a bunch of changes to wifi print devices, unplugged some old no longer needed wired devices, and was doing general cleanup. So from my business account web interface i decided to first just try recycling what they call the 'wifi module'. So i did that,

Question

 • Connectivity

5

0

0

Accepted Solution

what does Prefer Private Connection under connected devices mean

There is no info about this and what it does.

Question

 • Equipment (Modems,Gateways)

531

2

0

I need rDNS records added for a client

I need rDNS records added for one of my clients

Question

 • Domain Names/Static IP

17

1

0

Endless T3 Restarts With No End in Sight

Since all conventional means of assistance have been proven a little fruitless, I’m hoping I can get some assistance using this method. For the last 3 weeks, we’ve been suffering from intermission phone and internet outages. From looking at the internet modem logs, we’ve been having T3 restarts.

Question

 • Connectivity

18

1

0

Setup my cradlepoint and configure my static ip

The internet line to my building/apartment was disconnected and I need to set up my cradlepoint with connectionpro .. I also have a static ip address I need to configure with it.  I have the equipment but I don't know rely how to set it all up can someone help me ? 

Question

 • Equipment (Modems,Gateways)

23

1

0

VoiceEdge app not working after update

As the title states, since the update last week I have nothing but problems. Calls ring once and end. Customer is not hanging up and no one else is answering. Calls auto answer and get stuck in a holding screen and I am unable to do anything but hang up on the customer. It now takes 3-5 seconds once

Question

 • Business VoiceEdge ®

46

1

modem/gateway reset credentials

I need a password reset for our gateway. Our old IT person changed it and we need to regain access.  Help!

Question

 • Equipment (Modems,Gateways)

35

1

0