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Assistance with Comcast Business Account misapplied payments

Does your Comcast Business account number begin with 9 or 7 and have a missing payment? Does it have a payment that is posted to your account in error? If you would like to inquire about a missing payment, a payment that needs to be moved to one of your other Comcast accounts or simply have the paym

Question

 • Billing & Customer Service

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0

Assistance with Comcast Business Account refunds

Does your Comcast Business account number begin with 9 or 7 and have a credit balance? Are you looking to have the balance returned to you via paper check? Please email CBARMGMT@comcast.com with the following information. Please allow 4 business days for a response from one of our team members. Prov

Question

 • Billing & Customer Service

51

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0

Ethernet on CBR-T

I received business service and my WIFI is working great on my CBR-T router but I bought CAT-8 cables and

Question

 • Connectivity

20

1

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Promised $200.00 Gift Card

Promised $200.00 Gift Card been told the card is in the mail each time I call in. I have given a different address  because the first  They said. It was not deliverables. I receive my bill no problem but for some reason that gift card can't? I think it's time for my lawyer involved. So si

Question

 • Billing & Customer Service

9

1

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Accepted Solution

Closed

Streaming channels do not work

I pay for extended sports channel programming in order to provide as many NCAA and especially SEC sports programs as possible for my restaurant clientele. The first problem I had was during the college baseball season when we were supposed to get games on SEC+ streaming services, but the channels n

Question

 • Equipment & Programming

29

2

0

Accepted Solution

Phone calls

Hello, To of my managers cannot dail out. how can I solve this 

Question

 • Business VoiceEdge ®

41

1

0

Vonage business call issues with cga4131com

We have been using Vonage Business for years, and about 2 months ago changed router to a comcast cga4131com. Been working fine until a couple of days ago where could not transfer calls between numbers. Vonage says there are "Bumps in latency" and the "Voice over IP is not a good signal"  and t

Question

 • Equipment (Modems,Gateways)

20

1

0

Static IP Configuration

We have a /29 static IP configuration. The access from our dynamic IP segment and from the outside world occasionally times out to the static IP addresses.  This lasts for a period of a few minutes, and then access seems to work fine for a while.  The problem was much worse when we had a

Question

 • Domain Names/Static IP

23

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0

Definitive explanation of "bridge mode" in the business gateway router.

I'm trying to ascertain if flipping my gateway into "bridged" mode would be advantageous to me. I've currently got 5 static ip addresses and a number of (currently broken due to some kind of firmware issue) port forwards assigned to my gateway address. Can someone point me to an explanation of

Question

 • Equipment (Modems,Gateways)

20

0

0

Inbound Traffic on Gateway IP

So I just got Comcast Business with 5 Statics. After some (lengthy) experimentation, I finally got my static IPs sorted out by assigning each of the 5 statics as a separate IP on the IPv4 interface of the NIC for my Windows Server box (also ordered a multi-port NIC) and then using True Static IP Po

Question

 • Domain Names/Static IP

21

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0

Accepted Solution

Sidecar

How do I set up the sidecar on my vvx450. Most of my extensions are on the phone itself, how do i move all my extensions to the side car. The problem it is creating is it does not allow for me to park a call on the phone, but only on the sidecar... if I park a call on the sidecar, other phones don't

Question

 • Business VoiceEdge ®

22

1

Issues Accessing hud.gov and hudapps.hud.gov

We currently have two different locations that are experiencing issues accessing hud.gov and hudapps.hud.gov. Our It support has no issues accessing it from their locations that are using MetroNet or AT&T.  We reached out to hud.gov's tech support and this is the response we received from

Question

 • Connectivity

37

2

unable to assign phone to user

In the BVE portal, I am unable to assign a phone to a user. The page just stays on loading for 10+ minutes. I also experienced a similar issue when trying to add users to a hunt group.  The page just stayed on loading for a long time. I've tried clearing cookies, I've tried using Incogni

Question

 • Business VoiceEdge ®

29

1

0

smtp.comcast.net not accepting email from MFD scan to email

I am a Tech Service Provider in Oregon. It has been a local practice for many years for many local providers of MFD devices (Copier/Scanners etc.) to set up scan to email using an outgoing SMTP server of smtp.comcast.net via port 25 and no authentication for scan to email functionality from these d

Question

 • Connectivity

76

1

0

unable to re-add user after being deleted

I was attempting to add a pre-existing user to a number in the Manager Dashboard. However, the account that I was looking for was not showing up to be able to do this. In the users section, the account was "unassigned". I deleted the account, to be able to create + add an account to the number throu

Question

 • Business VoiceEdge ®

17

1

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I need help, on how to correctly setup the Comcast Business router and my local linux web server, with port-forwarding, using static ips:

Hello there, About a week ago I upgraded to the Comcast Business service, which comes with the high-end Comcast Business router, some static ip addresses, and some other features. Anyways, I setup a linux machine as a web server, which I installed the LAMP stack on, and got a basic WordPress s

Question

 • Domain Names/Static IP

24

1

0

Business Voice Edge call reporting

Hello I’m looking to get analytics for BVE. How can I get data specifically for Who picks up phone, how long phone call, agent logins via Call Queue

Question

 • Business VoiceEdge ®

30

1

0

Users not appearing in Company Directory

One of our Business Voice Edge users has an assigned Voice Edge number and has been using it for a considerable amount of time, but does not appear in the Company Directory when we search for his name, extension, or phone number. How do we force the Directory to pick up on existing users, and how do

Question

 • Business VoiceEdge ®

10

2

0

Enable Business Hotspot

I am unable to enable my business hotspot. On the account portal it shows enabled, but both SSIS's are not broadcasting (xfinity / XFINITY). How can I fix this?

Question

 • Business WiFi

5

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Time and date out of sync

I need help fixing all my office phones they all say time and date out of sync please help.

Question

 • Business Voice

7

1

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