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Moving Service to Location With Existing Comcast

We are contemplating moving to a new office location where Comcast service is already in place in the building. As we will be subleasing office space, we will need to move/activate our own account at this location. Is this possible? 

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Email no longer working

Hasn’t worked since last week.

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28

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Post Marked as Private - Please Fix

Hi, can a moderator please unmark my post as private? I don't know why it's set that way, but it's not visible to the public as a result: https://forums.businesshelp.comcast.com/conversations/connectivity/construction-project-convert-from-overhead-to-buried/662168666bff013a2b046a9d Thanks, Frank

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42

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Bridge mode

I have had the Comcast Business gateway in bridge mode for a few years. Yesterday, my internet stopped working. After calling support today, my internet was restored. The agent changed the gateway to IP pass through. I told her I wanted bridge mode, as I wanted a direct IP given to my firewall. She

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48

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donde esta mi targeta

no he recibido mi targeta de regalo

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Why can't I use my Comcast approved DOCSIS3.1 modem for a modest speed upgrade!

Why the heck is Comcast trying to force me to use their modem after I bought a DOCSIS3.1 device on their recommended list. I just wanted a speed upgrade. My rep told me that I needed their device to get 100mbits... DOCSIS3.1 goes to 2.5 gigs!! I have two accounts with Comcast both business accounts.

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53

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Bad Service Due To Firmware Problem Ever Since Installation But Comcast Still Bills Us For Full Service [Edited: Personal Information]

I need to speak to you, a Supervisor, and/or a Manager immediately. We have been plagued with connection and website blocking problems ever since 1-2 days after installation with constant router reboots and intermittent disconnects of all devices on the router’s WiFi and physically connected devices

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33

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Construction Project - Convert from Overhead to Buried

My property has telephone poles in the rear, carrying electric (ComEd), Comcast cable TV/internet service, and copper and fiber AT&T service. As part of an upcoming construction project, I plan to have these telephone poles removed and the overhead Comcast service buried for me and the neighbor

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48

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Accepted Solution

Call Forwarding when client reaches voicemail

Hello! Is there a way that a client can remove themself from a voicemail box if they want to talk directly to a different individual. I am thinking, if they reach someone's voicemail they can press '0' to be redirected to receptionist or different extension.

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80

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Promised $300 gift card per line in writing , received $100 per line, agent not responding.

On December 21, 2023 I switched 5 lines from other carrier to Xfinity Mobile, and been promised in writing by comcast business account representative rebate of $300 per line, and no contract with month to month service. On the beginning of April I received 5 Visa Gift cards for $100 each which is $1

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51

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Equipment Upgrade

Is there a way to check online to see if your businness equipment is due for an upgrade?

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39

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PTR Record

We need a PTR record setup for one of our IP addresses.

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20

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Haven’t received my gift cards

Hello! I have t received my promotional gift cards from Dec 2023 and I opened 4 lines. Please advise!

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67

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Line not registered

Hello, We have few phones (5) that have Lines assigned to them along with numbers. I am trying to get one of those phones setup for a new user. I assigned it to a 'User" in the Business VoiceEdge Mangement Page. However, when the phone boots up, it says "Line Not Registered". I am seeing the exte

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65

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We are not able to use the internet from desktop computers. The modem is doing something to stop traffic.

Internet unusable. Has been this way for a month or more.

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25

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Employer requires Static IP

Hi, I work from Philadelphia (PA) for a South African business as a data analyst. My employer requires that I have a static IP. Last week Comcast Business installed my router and gave me a gateway IP, usable IP, subnet and 2 DNS addresses. My employer unblocked my usable IP address on their side an

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65

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can not edit the user information.

I would like to edit one of the user information of my account. But, for some reason, there is no edit button is available on that person's user information page. 

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33

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2 acts, closed one and now being charged for unreturned equipment

We had two accounts, a master and sub account. Closed the sub account and need to return 2 cable boxes we are being charged the "UNRETURNED EQUIPMENT FEE" 2 @ $50 each for a total of $100. The never mentioned returning the equipment and I assumed they wanted us to keep them as spares for our master

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64

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Accepted Solution

What is the procedure to remove the pots lines from the Arris model TM 608g voice modem

I have an Arris voice modem tm608g. I need to return it to Comcast. It has several pots telephone lines attached. How do you remove the pots lines from the modem?

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62

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Comcast ipv4 network down in our region & Technicolor CGA4131COM ipv6 not negotiating correctly with our Peplink Balance 305

The Comcast ipv4 network is down in our location and our Technicolor CGA4131COM is not negotiating ipv6 properly with our router.Phone support isn't helpful as they simply want to restart the modem in repetition. ipv4 being down is a local issue that happened at 5AM local (eastern) time at our locat

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