After being jerked around with agents 'upgrading' my service without my agreement. In turn causing my bill to skyrocket.  When addressed, I signed the contract so it was MY problem.  I was working between cancelling the cameras (which were down more then up) and LOWERING my speed.  I

I was hoping that someone could assist me. I would like to program the expansion module with additional personnel.

My office has been down since Friday 03/31/2023. The website for Comcast business keeps posting messages that have no basis in reality.  For instance, there is a message now that says service should be restored by Friday 04/07/2023 by 11:30 PM.  We have to work from home without internet.

We just launched BVE at three sites yesterday. When logged into user accounts, the Company Directory for each site shows up as anticipated. However, none of the Company Directory contacts are listed on the phones; the directories are all empty. I can obviously go in and manually add them to my ph

Hello, Who should I contact in regard to changing our reverse DNS records? Thank you, Marc

Hi, TL;DR at bottom A recent thunderstorm has hit my business and fried the existing SB6183 that has been working for a year. When I went to purchase a new SB6183, the agents have been having issues activating the modem. I’ve spoke to 4 different phone reps and they all had different answers to my

We sent the check# 103766 for $779.95 to Comcast on November 10th, 2022. It was cashed on 11/28/22 but wasn't posted to our account# 130340392. This has been going on for a while now. We keep getting past due notices whereas everything is paid up. I was given a ticket# CR083904133 and would like

I've attempted to reach out through chat and use the phone support line and i'm at the end of my wits, so maybe the people on this forum can help. We've been Double billed for our Deer Valley office Internet account for $507.27-$529.74 each month for nine months, starting in June 2022 and continuing

We've got a phone here where the 7, 8, and 9 buttons stopped working. We've done the basics (power cycle, test on another cable, test another phone on same cable), and the issue persists with the device. Any hints on how to reset this phone to get the buttons to work again? The odd thing is this sam

Hello - we have a backup 4g device provided by comcast (AER1650-803). Comcast site says it's online "Standby" but when there's a cable outage it doesnt kick in. i also noticed the "embedded Modem" light is amber, not green. Could we have someone check on this. I tried calling support but the phone

This past Thursday we had our modem/router replaced because of a hardware issue. Now when I log into the Dashboard or App I can't see the invoices or dashboard for the Business Internet and Security Edge. Does this take a little time to show up?

I am writing this post to express my extreme dissatisfaction and frustration with the service I have received from Comcast over the past three months. I upgraded my internet service from 600 Mbps to 1.25 Gbps, and despite numerous attempts to resolve the issue, my speeds have not increased at all. I

I own two restaurants that these outages effect. These outages could be intermittent and could last anywhere from 15 minutes to almost a whole 12 hour work day. This month we were experiencing intermittent outages, with this morning lasting 30 minutes. I know it doesn't sound like much. But, being t

​​​​ [Edited: "Personal Information"]​​​​​​​​ said he sent my service change request in nearly two weeks.My service level still hasn’t changed and he has went dark when I try email him.The level of service I’ve received from him has been abysmal.I need a rep for my area zip 24555 to reac

​Security Edge messed with my business network functioning properly.​ ​When making a contract for service with your Comcast Business account, do you have a choice about whether it has Security Edge included with it?​ ​YES you do have a choice.​​If you don't want it, just be sure when you negotiate

Hello, recently I have found that my static IP is on the dnsbl-2.uceprotect.net blocklist, which is causing many sites to reject my outgoing HTTP/HTTPS requests including to banks, government sites, etc. This has become quite a problem. The documentation for this blocklist is at https://www.ucepr

Can you please update the phone so that when a user uses the Do Not Disturb feature, it lights up their phone on the sidecar so that the rest of the staff knows that person is unavailable for a phone call?

What is with the new mobile app? You can't do anything with it. You can't forward calls, or check phone messages, or see call logs. I have two devices, a phone modem and an internet modem, but only one appears. Under plan I can see I have 200mbps down, but no upload speed is mentioned. On the web it

Hello everyone, I am trying to configure my site firewalls to beef up security on my Phone VLAN. I have 2 sites one has the edgewater gateway and the other site is OTP. What ports do I need to allow for each site? Also is there a list of known Comcast IPs that I can direct my traffic to so I can

I run a restaurant and we were down all day. Lost all the takeout business since the delivery service tablets were offline. Then I web chatted with support and asked for credit and they said that there was no outage. She kept repeating that to a point where it was annoying. They very easily hide be