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Our company's outgoing calls Caller ID just appeared backward. How can this be corrected? We were informed it is a Comcast provider issue.

Our Caller ID for our outgoing calls just appeared backwards. How can our company name for the Caller ID for our outgoing calls be corrected? This is a new povidere issue with Comcast.

Question

 • Business Voice

16

1

0

Accepted Solution

So many outages I can barely work

I have had more outages than I can remember so I've started tracking them with UptimeRobot (https://status.chrisshort.net/788638365). It shows every outage I've had since shortly after the outages began. I've had three different techs come and clear the house of any possible issues and have replaced

Question

 • Connectivity

85

3

0

Be Anywhere Strange Behavior

I have a user who has been using Be Anywhere to get calls on her cell phone. This morning, she reported that she cannot answer her desk phone, that it rings once but she cannot pick up. I call her extension and I get a message that her voice mail is not set up. I start digging. Her extension is n

Question

 • Business VoiceEdge ®

29

2

0

How do I access a intranet ip from my static ip computer

My computer ip is 50.214.37.X but when I try to go to a website under the 10.1.0.x intranet ip it doesn't work. How do I get this to work?

Question

 • Connectivity

5

0

0

Accepted Solution

Moving Home Business

Hi, I need to schedule moving my home business internet (no phone or tv) service to another home that is within Comcasts service area. My question is how do i do this with minimal down time? I run backup servers from home and have 5 static IP's. Can I call comcast and get them to flip a switc

Question

 • Connectivity

22

2

0

Connected Devices > Devices > Edit Device > hostname

Why can't you edit the hostname under the Connected Devices > Devices > Edit Device ?? First modem/router I have seen that doesn't allow this and I have played with many. If you could then naming them to something other than its MAC or other funky and unusual name would be really nice to have.

Question

 • Equipment (Modems,Gateways)

16

1

0

Transfer from business class internet to residential internet.

I'm currently still in a business class internet only contract and would like to move to a residential internet only contract. I had a home based business but that has gone under like a lot of other people during this pandemic. I can't afford to pay $100's for early termination fees. Not to mention

Question

 • Business WiFi

18

1

0

Any networking gurus in Spokane, WA??

Looking for some insights and actual help at my home with my network setup. Willing to pay for you time. PM me if available for this.

Question

 • Connectivity

7

0

0

Had to do a hard reset, need Static IP to be reconfigured

We were having a variety of issues with how the our internet was routed. In the end, I did a hard reset on the modem as well as our router. Everything is working now except I need the Static IP reconfigured. However, this is the third time today I've had to do it due to a variety of issues and havin

Question

 • Domain Names/Static IP

19

4

0

Import Contacts to Softphone Desktop App

Please add a way to import Contacts into the Softphone Desktop App.

Question

 • Business VoiceEdge ®

15

0

0

Wheaton IL Outage

Our Business Internet just went down...what is the status of this outage?

Question

 • Connectivity

9

1

0

Accepted Solution

PTR update needed

Need to update 3 IP's PTR to reflect the forward. Who do I contact?

Question

 • Domain Names/Static IP

24

2

0

Why does changing the LAN 10.1.10.x ip kills static ip connections when i change it to a 192.168.0x

So after 2 days I figured out that changing the dhcp lan ip from 10.1.10.x to 192.168.0.x kills all connection for our static ip computers. If I change it back to the default then everything works again. Is there something I am missing or does the router not like that?? If not why is that feature ev

Question

 • Equipment (Modems,Gateways)

13

1

0

Horrible service and no one seems to have any clue

Comcast is a model of incompetence. I was simply trying to switch a current voice line over to the VES system with Auto Attendant. We explained in detail what we wanted for our business. One phone line with the auto attendant and 2 handsets. That's all, super simple. The rep that spoke with us to

Question

 • Billing & Customer Service

31

2

0

I lowered my number of lines for my company and my invoice was correct for 2 months then went back up.

Over the last few months I have called and talked to many people and have yet to get any help. Now when I call they say my account number doesn't exist and my phone number is not tied to any account.   I have now cancelled the account.  There is no invoice listed since May but a p

Question

 • Business VoiceEdge ®

8

2

0

port forwarding stopped working

Our router is set up to provide addresses on the local network using DHCP, in a range starting at 10.1.10.150. We have some servers on the local network that have fixed IP addresses *below* that range. We set up port forwarding (using non-common port numbers) to provide external access to those serv

Question

 • Equipment (Modems,Gateways)

216

5

Cradlepoint needs to be a DHCP Relay not it's own server

We have several locations that are supposed to be setup with cradlepoint but I have had to tell the installers not to set them up because they cannot figure out how to have them be Relay's not servers.... I cannot have random local IP blocks, we have several local static devices like printers and s

Question

 • Connectivity

13

0

0

Business Name Caller ID incorrect despite numerous calls

Hi, our caller ID has been showing up on client's phones (mobile and landline) incorrectly as another name rather than our correct company name. Numerous calls by ourstaff to Comcast have been fruitless for over a year.  Can someone help?    Thank you, Ted E

Question

 • Business Voice

18

1

0

Assistance with VoiceEdge Computer Program

Hello, The VoiceEdge app suddenly stopped working properly, it does not ring anymore. I have the correct option selected, I have been selecting it to ring from the laptop even though I have a headset and it still does not ring with volume. Also, the icon flashes to show me an incoming call but wh

Question

 • Business VoiceEdge ®

10

1

0

FatDaddy

I am getting Comcast VOIP service and for purposes of planning I would like to know specifically which equipment would be installed into my business by the Tech?

Question

 • Business Voice

17

3

0