Hello,the company I work for relocated their offices and was assigned a new static IP and Comcast router. I've read that the static IP is configured when the router is installed but I don't recall seeing it in the router settings. I also factory reset the Comcast router because I put it in bridge an

Hi i want to transition from business to residential as i no longer have a home business. I do want to not have any service interruption as i work from home. How would i initiate this process? Thanks

It's been three business days & we've had no service. When will it be restored? We've also not received any updates or contact with anyone!

I had a brand new modem installed last night. All lights indicate working and online but our POS register system can not connect or our phone system.  Wifi cuts in and out.  This is the same problem before new modem installed.  Can't get through to comcast.  Says to chat online

We have had complaints all day that the connection on the caller’s side is terrible. We can hear them just fine.  I’ve tried calling, chatting and logging in for support but none of it is available.  Is anyone else having this problem?

Internet service dropped at 9am on Thursday. Everything appears to be working but diagnostics indicates that the router is offline. Tried all the troubleshooting steps with no luck. Can't call Comcast, after going through all thier prompts you are notified that 800-COMCAST is no longer in service. T

Can someone please assist in getting a tech scheduled? Ticket #: SI058583100

How can I get PTR records for static IP addresses?

We have a user who is consistently running into the same issue with their phone. This only happens with them and no one else in the office. Whenever we get a call and they try to transfer it, they get a busy tone for the person they are trying to transfer to. This happens randomly not every time but

We are not able to sign into our account, keeps stating log in information isn't correct or that we need to register. When we click register (knowing it is already registered) then it tells us that it is already registered to sign in, so back to square one. Every now and then it will sign us in, but

**UPDATE 12/20/2022 @ 10:30 AM ET** Full functionality has been restored in our toll-free support numbers—and customers should now be able to make payments by phone. We apologize for any trouble and appreciate your patience and understanding as we worked with our vendor to resolve this iss

Have been calling for days and left several messages with no responce ... Need to speak with a person

Hello, I need to create a PTR for my on premises mail server. I have had issues with other companies that do reverse name lookups failing becuase instead of saying my mail server, it says 213.50.in-addr.arpa. 900 IN SOA dns101.comcast.net. dnsadmin.comcast.net. 1450 7200 3600 604800 900. I need this

We have been experiencing connectivity issues since October 1st. The Internet connectivity is down almost everyday We have to reboot the router at least 3 times daily. Could you please help with this issue. I called customer service and they said they will charge me for coming over there to check.

When I change to bridge mode in order to use my static ip, I get this config on my modem WAN Static IP Address (IPv4):        x.y.z.150./30   So this is supposed to be my gateway,  But if I configure x.y.z.149/30 on my laptop and plug into t

I'd like to cancel my service, and I don't need a special deal or anything, I'd just like to cancel my service.What's the quickest way to do that?

Good afternoon, I was asked to provide my company information to a contact named Comcast_Jorge to address an issue with overpayment. However, I cannot locate this name on the support web site.  Please provide me with the name of the person who I'm supposed to contact, and I will do promptly

Hello, I've been looking for some form of recompense from an almost 3-year billing error. We were contacted by Sales in 2019 for an offer to upgrade our Internet bandwidth in one of our offices.  We went with the offer and the upgrade was ordered.  However, after the upgrade we continued

I had the cable on my property replaced and the non-english speaking folks that put it in did not seem to understand the it needed to go deep enough so the lawnmowers will not cut it. There are several places where the orange cable can be seen just laying on ground.  I notified the supervisor

I'm trying to get an additional box for my pizzeria, when I called in I was told that I would have to schedule an appointment for a technician to come out and install it. I don't need a technician to insert a HDMI cable to the new box, I'm sure I can get by fine for the 5 second install. I asked