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Incoming Caller ID

Hi. I need inbound caller ID.  When a call comes in, I'd like to see who is calling.  Currently it just says "unknown" is calling.  Is there some setting my 3CX phone system (Grandstream GXW-4104 Gateway) needs? When I spoke with support, they told me there was "nothing that needs

Question

 • Business Voice

2

1

0

How to create a new "*.comcast.net" or "*_comcast.net" email account

Have been searching for days and waiting for ever on hold and chats..... HOW can one do this?

Question

 • Connectivity

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0

Error 452 4.1.0 TLS and Authentication required,

Just started getting this error on failed mail delivery for external internet email on microsoft exchange server. Receiving external internet mail just fine,. but can't send. All has been good for years, up to a few days ago. Thanks

Question

 • Domain Names/Static IP

6

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0

Admin access to my cradlepoint

I want to access my cradlepoint and configure it to how I see fit. Customer support keeps taking me to Connection Pro, which provides no usable information and is a waste of time. Numerex, which manages these cradlepoints only speaks to Comcast and not end users. There seems to be no way to configur

Question

 • Equipment (Modems,Gateways)

10

1

0

Caller ID outgoing call does not display correct company name

Hello, the caller ID is showing the wrong name in outgoing calls. How can I get this fixed. I tried calling support but the person doesn't seem to understand what I'm asking.   Regards,  David 

Question

 • Business VoiceEdge ®

9

1

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Contacts from VoiceEdge to Poly phone and Cell phone app?

Is there a way to have the contact you put in VoiceEdge show up on your Poly phone and Cellphone app?

Question

 • Business VoiceEdge ®

12

2

0

Need to update current SPF record

I need to combine two SPF record into one so other domain can send email. Can you point me to the correct contact to get this done? Thanks!

Question

 • Web Services

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1

0

RE: Complaint

This is the last straw with this company called Comcast/Xfinity, I have been a customer for over 20 years with a constant issue that I had to live with until this year , a dedicated technician who takes his trade serious decided that he would find out why my internet is sporadically dropping with a

Question

 • Billing & Customer Service

16

2

Part #3 of 3 Guide to Copper business static IPv6 setup from Comcast and DHCP-PD on the Comcast CBR-T.

This uses Cisco IOS router commands for configuring the Cisco 2800 and I've included the relevant parts of the Cisco configuration at the bottom. You will have to translate this to whatever configuration commands are used for your brand of User Router.  Start from the CBR-T router online, pass

Question

 • IPV6

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Part #2 of 3 Guide to Copper business static IPv6 setup from Comcast and DHCP-PD on the Comcast CBR-T.

Note that both these behaviors ARE compliant with the rfc3633 standard which says:  "If the requesting router includes an IA_PD Prefix option in the IA_PD   option in its Solicit message, the delegating router MAY choose to   use the information in that option to select

Question

 • IPV6

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Part #1 of 3 Guide to copper business static IPv6 setup from Comcast and DHCP-PD on the Comcast CBR-T.

Overview This guide is the result of my work integrating the CBR-T (Technicolor CGA4131 version 1) into my IPv6 network in October 2021. This modem was running firmware version CGA4131COM_4.10p10s1_PROD_sey for the Software Image Name and Prod_20.2_d31 & MTA Application for the eMTA & DO

Question

 • IPV6

19

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I have a expired Comcast Business expired gift card-can I get it reissued?

I'm having a hard time contacting someone about this. I have a expired Comcast Business expired gift card-can I get it reissued? Thank you.

Question

 • Billing & Customer Service

8

1

0

Reset Voicemail

Is there a way to reset a voicemail box? I am re-assigning the voicemail/number to a new employee and, of course, the previous user never deleted any vm's. Since there is no way to bulk delete, I had hoped to reset the box.

Question

 • Business VoiceEdge ®

6

1

0

Continued Degradation and Disconnects

It's been about six months since the issues have started popping up, but it's gotten much much worse since then. I have to reset my comcast business router multiple times a week, sometimes multiple times a day (At minimum, it's reset 6 times a week) because my internet will drop out. I've isolated t

Question

 • Equipment (Modems,Gateways)

16

3

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Business TV

Is it still the case that a Comcast Business customer can't cancel the TV part of the plan? The only answer I've found for this question was from 5 years ago.

Question

 • Equipment & Programming

6

1

0

10 to 15 days to add a number

I being told it takes 10 to 15 days to add a new phone number ( not port one in)  how is this a thing?  Don't folks add and remove users every day?  Why is it like this?  Why can't we make these changes ourselves? 

Question

 • Business VoiceEdge ®

9

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0

LOG IN SUGGESTION BADLY NEEDED

Why doesn't comcast use a "user name" log in rather than an "email address", for companies managing multiple accounts, this would be a huge improvement. I know of 2 competitors that allow a user name which is extremely beneficial as we have multiple locations using their service. Accounts cannot be

Question

 • Billing & Customer Service

12

2

0

Downgrading my current Business plan to the lowest.

I've been trying to get help downgrading my current internet service to the lowest tier with no additional add ons. So far no one has been able to help me.

Question

 • Business WiFi

14

1

0

Conference room voicemail

We have an 'unassigned' phone that sits in a conference room. It has its own extension and phone number. There are 6 voicemails on it. How do I access the voicemails?

Question

 • Business VoiceEdge ®

7

1

0

Lost Static IPs After Factory Reset

Hello, I had 5 static IP addresses from Comcast, all working well. I performed a factory reset on my router to fix the issue. After the factory reset, I lost all my static IPs. I called business customer support. They were unable to help, and after two hours of conversation and troubleshooting,

Question

 • Equipment (Modems,Gateways)

8

2

0