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Early termination

I have seen some similar posts to my issue.  My business has gone under, we ran out of money essentially and couldn't afford to continue.  Comcast are the only company that we have dealt with that have not been at all helpful in allowing us to close down our contract in an honorable and fair fashion

Question

 • Billing & Customer Service

3.4K

8

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Curiosity question: got 2 modems installed - why?

Hello, out of curiosity: today Comcast installed Business Internet plus Phone. The phone has it's own Arris CM820 modem, which then connects into a Panasonic deivce that provides a wireless link to the phone.The Internet comes via an DPC3941B, which seems to have (unused) phone connectors. My questi

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 • Equipment (Modems,Gateways)

1.3K

1

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reverse DNS pointer needed

We need to create a reverse pointer record.  I tried calling and could not get past automatied caller.I tried Chat and they had no clue what I was talking about. I see others are able to accomplish this with a PM message on  this forum.  Now that I have logged onto this forum, perhaps, someone can h

Question

 • Domain Names/Static IP

3.2K

7

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Need to fix pointer record for static IP

Please let me know how to update a pointer record. Have been on the phone for an hour with Vanessa who says that Comcast employees are not authorized to change pointer records. She tried to point me to mmmc.comcastbusiness.net/menandmice where we are supposedly able to do it ourselves. But that site

Question

 • Domain Names/Static IP

1.2K

1

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True Static IP Port Management Randomly Disabled

I have a DPC3939B router with static IP's.  I am running into a problem where (seemingly on it's own) it is disabling the "Disable all rules and allow all inbound traffic through" Check Box/Setting. The log files confirm this and it is not related to any user logins. (See log below - Red Entry). In

Question

 • Equipment (Modems,Gateways)

8.4K

13

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VPN access using L2TP/IPSEC stopped working on SMC d3g router

I have been using both pptp and l2tp to connect from a remote location into my office network, through an SMC d3g comcast router. No setting changes have been made to it, yet L2tp just stopped working sometime during the last week of november 2019.  PPTP still works fine. I have investigated this th

Question

 • Connectivity

8.6K

11

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Accepted Solution

Modem randomly reboots

Here is our setup:We have static ip addresses and the modem is in the bridged mode.We have only 3 devices on the network:1. Computer A with a web server and a dns server running Windows 10 pro.2. Computer B with a web server, dns secondary server, and an email server running Windows 10 pro.3. A netg

Question

 • Equipment (Modems,Gateways)

52.7K

17

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Moving out of service area. Still Have to pay ETF??

We have been a long-time customer of comcast business and avid supporter. We are moving to a different city that doesn't have comcast, so we called to cancel. We WERE TOLD when we were signing our last conctract with comcast that if we moved to another area that didn't have coverage, we could cancel

Question

 • Billing & Customer Service

3.6K

7

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Accepted Solution

Would you please explain why I had to have a business account for a residential home?

Would you please explain why I had to have a business account for a residential home? I look on the website and for residential I could get 50mps for $39.99 but currently I pay $69.95 for 16MPS! Am I able to switch from business to residential (I was told when I signed up in 2013 that I could nt hav

Question

 • Business WiFi

6.1K

9

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Cannot connect to Xfinity Wifi with business class username/password

Im not sure if this has been talked about before. Regardless of what I try, I cannot connect to any XFinity WiFi hotspots using my business class login information. Anyone else have this problem?

Question

 • Connectivity

7.1K

11

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getting static IP address

I spoke to a comcast rep yesterday and I was told the only way I could get a static IP was if I had comcast cable modem. Is there no way I can use my own cablemodem and get a static IP? also I was told the fee for a single static address was 20$/month.  was I misquoted or is that the real address re

Question

 • Domain Names/Static IP

3.2K

3

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Remote access to voicemail

Is there any way to remote in to my office phone to retreive voicemails, especially if I am not on Be Anywhere?   If yes, please tell me how.

Question

 • Business VoiceEdge ®

1.9K

1

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My ipv4 rDNS is no longer properly resolving

Hi there, my ipv4 rdns entries are not properly resolving any longer.  Can you either fix this or allow me to resolve my own rdns by forwarding requests to my DNS servers?   Personal customer information hidden Personal customer information hidden Personal customer information hidden Personal custom

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 • Domain Names/Static IP

2.2K

1

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SNMP

I'm having some outage and I need to monitor my connection. To do this i want to use some SNMP monitoring tool but there isn't a menu on the router. model CGA4131COM Is there a way to enable this functionality?

Question

 • Equipment (Modems,Gateways)

3K

3

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Microsoft Hosted 365 Email Accounts- Want to pay Microsoft Directly,

Hello,   For the Microsoft Hosted 365 Email and Services which me and the company admins manage we'd like to pay Microsoft directly and work with them directly for our needs instead of Comcast   More Details: We own the domain and had email service hosted with Comcast until they were no longer able

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 • Microsoft Services & Apps

26.3K

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How static is the IPv6 prefix delegation?

I haven't been able to find anything paticularly conclusive on this. If I request IPv6 delegation via DHCPv6 from the Comcast router, how static is this? Completely? What about the IPv6 addresses my router receives on its internal interfaces for these prefixes? Are these completely static? For examp

Question

 • IPV6

11K

5

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Accepted Solution

LINK ACCOUNTS

I'm trying to link my four other accounts to my business account. this message pops up on each and every one.  "The account number entered may be invalid. Please confirm and try again." Help please.

Question

 • Billing & Customer Service

2.6K

7

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Customer Service Chat Or Email - Get With It

It is completely ridiculous that the biggest cable provider in the country cannot provide a simple email or chat customer service option. The help page is basically a giant commercial for the forums with a phone number tucked away near the bottom of the page.I say if you read this, give it kudos to

Question

 • Billing & Customer Service

8.8K

11

0

Accepted Solution

Comcast Business services STILL not provisoined

Hello. It has been more than 2 weeks since I had our service setup. When I attempt to log into the SecurityEdge pro site to configure settings, I get this: "Seems like your account does not exist and cannot be created.Please contact your administrator." And when attempting to check my Cradlepoint's

Question

 • Equipment (Modems,Gateways)

2.4K

3

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Accepted Solution

Security PIN - Service Requests

We have already had two Tickets/Service Requests to resend the Security PIN.- CR525591946 11/10/2015- CR521768519 10/30/2015 They promised to send it to us by mail but nothing...We thought having a business service would be more helpful if having troubles but it's an illusion. Even business customer

Question

 • Billing & Customer Service

3.6K

10

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