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New development - residential service -

Hello,This isn't really related to Business, but I'm not able to post in the residential service. Our company is developing a residential community with 20 homes. It is in the beginning stages, the first model will be built soon. We want to know if anything needs to be done in order to offer residen

Question

 • Billing & Customer Service

2.1K

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Need Reverse DNS for one of my static IPs

I just moved services to a new address and got a new IP block. Can I get a reverse DNS PTR set up?

Question

 • Domain Names/Static IP

1.4K

4

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DHCPv6-PD Worked With CG3000DCR Now Broken With CGA4131COM

I had 150 mbps service with a Netgear CG3000DCR and IPv6 with DHCPv6-PD worked flawlessly with my Cisco router. I decided to upgrade my service to 300 mbps and, of course, the CG3000DCR will not work with the higher speed. A technician came out to replace the CG3000DCR with a CGA4131COM for the spee

Question

 • IPV6

2.8K

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DPC3941B stops giving out Ipv6 prefix deligation -- factory reset required to restore functionality

I apologize for the cross post, but just realized that there is an IPV6 forum... Hello, I think I have a DPC3941B cable model/gateway.  I have an IPv6 prefix assigned to our connection.  The cable model stops giving out these IP addresses after a time (short time).  If I reboot our router multiple t

Question

 • IPV6

1.5K

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Can't access IPv4 sites via WiFi.

Having problems accessing IPv4 sites via WiFi. It might be a CM MAC mismatch or a dual assigned IPv4 address on the Comcast end. Any help would be appreciated.

Question

 • Connectivity

1.5K

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Hairpin/Loopback/NAT Reflection

Hello friends. I have an access control program that wants to connect through a web-delivered program. I've set up port-forwarding, and it works fine when I'm outside the building. However, I can't reach it from inside the building. I assume because the source IP and destination IP are the same.  Ca

Question

 • Connectivity

3.4K

4

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Phone Rings one time, then goes silent

Just got the Polycom VVX 500/501 phone yesturday. As of this morning we have 2 phones that will only ring one time, then they go silent. It's still rining, but there is no sound.  Did a few test calls and it rings only the one time, and when I hang up the phone I'm using to call my phone makews a bl

Question

 • Business VoiceEdge ®

4.2K

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Slow upload speed started Oct 12

I recently got Comcast Business Service and everything was working fine.Since October 12 morning my upload speed has gone from 15mbit/s (+overprovision) to somehwere between 1-5mbit/s.Destination does not matter (East Coast, West Coast, Europe etc...)I noticed someone was working on the plant either

Question

 • Connectivity

1.8K

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Trouble with port forwarding - Technicolor DPC3941B

New here, and I am hoping I'm on the correct forum, so here goes:A client recently upgraded their Comcast Business Internet (which I guess required a different modem over the older SMC modem prior to upgrading ... and which I am much more familiar with).  The 'new' modem is a Technicolor DPC3941B, a

Question

 • Equipment (Modems,Gateways)

4K

5

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calls go straight to voicemail even though DND not activated

calls going straight to voicemail even though I do not have DND activated

Question

 • Business VoiceEdge ®

2.3K

6

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PTR RECORD

I have an account and need a PTR record set up for my static IP.

Question

 • Domain Names/Static IP

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PTR Record Request

I would like to request a PTR Record setup for an account.

Question

 • Domain Names/Static IP

998

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PTR request

Can someone send me a message, not sure I'll get a notification via e-mail here.

Question

 • Domain Names/Static IP

5K

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Caller ID Control

Is there a way for me to control how Caler ID on Outgoing calls shows up?

Question

 • Business VoiceEdge ®

1.9K

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Download speed issue

I have the 300 / 25 speed tier ( at my home address ) and over the past week or so I have been having horrible download speeds, upload speed is fine.  Looking at the status page on my Arris SB190 I noticed that channel 16 is alternating between locked and not locked with what I'll refer to as a "met

Question

 • Connectivity

1.2K

3

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Public WiFi will not turn off

I am seeing two different Wifi signals coming from my modem. One is named XFINITY and the other is xfinitywifi. Can you please turn them off?

Question

 • Equipment (Modems,Gateways)

1.7K

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The email address selected is already registered, please select another email address

Trying to register a new VoiceEdge user,  but every time I try to add a new user, I get the message "The email address selected is already registered, please select another email address".  This new user is a new hire and  is not registered in our system, so I'm not sure why we're receiving this mes

Question

 • Business VoiceEdge ®

1.7K

2

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How to get /28 routed like a business class L3 IP Service?

Hello, I've been trying to work with Comcast Support on getting the /28 allocated to my company to be routed to my equipment and it's like I'm talking a different language.  It is customary for IP services to be routed to CPE via a small /30 where the ISPs router and the CPE share 2 IPs and then the

Question

 • Domain Names/Static IP

1.6K

4

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PTR Request

Good morning,I have sent a couple of PMs to different individuals about this need yesterday and have not received any responses. Who can help with the records for 3 of our addresses? J.D. Jankowski

Question

 • Domain Names/Static IP

1K

2

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Can't find certain settings in router

We have a Technicolor CGA4131COM as our router and I cannot find the MTU settings anywhere. Any help would be appriciated.

Question

 • Equipment (Modems,Gateways)

2.4K

3

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