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LINK ACCOUNTS

I'm trying to link my four other accounts to my business account. this message pops up on each and every one.  "The account number entered may be invalid. Please confirm and try again." Help please.

Question

 • Billing & Customer Service

2.5K

7

0

0

Accepted Solution

Customer Service Chat Or Email - Get With It

It is completely ridiculous that the biggest cable provider in the country cannot provide a simple email or chat customer service option. The help page is basically a giant commercial for the forums with a phone number tucked away near the bottom of the page.I say if you read this, give it kudos to

Question

 • Billing & Customer Service

8.7K

11

0

Accepted Solution

Comcast Business services STILL not provisoined

Hello. It has been more than 2 weeks since I had our service setup. When I attempt to log into the SecurityEdge pro site to configure settings, I get this: "Seems like your account does not exist and cannot be created.Please contact your administrator." And when attempting to check my Cradlepoint's

Question

 • Equipment (Modems,Gateways)

2.4K

3

0

0

Accepted Solution

Security PIN - Service Requests

We have already had two Tickets/Service Requests to resend the Security PIN.- CR525591946 11/10/2015- CR521768519 10/30/2015 They promised to send it to us by mail but nothing...We thought having a business service would be more helpful if having troubles but it's an illusion. Even business customer

Question

 • Billing & Customer Service

3.6K

10

0

0

Accepted Solution

HELP! Lost static IPs after factory reset of gateway! Need help!

We have lost our static IPs after factory reset of the gateway! Please help

Question

 • Domain Names/Static IP

2.7K

3

0

0

Accepted Solution

IPV6 Reverse DNS PTR record needed

GMail is really clamping down on IPv6 FQDNs and it's my turn. Please assign a Comcast Support member to me so we can set up reverse lookups from my IPv6 block to my host.

Question

 • IPV6

2.4K

1

0

0

Accepted Solution

Email address change

We have hired a new person and I have successfully put their name on the phone they've been assigned but I don't see anywhere I can update the email address that was associated with that line in the initial setup of the phone.  I have looked in the help section, the manual, I don't see anywhere that

Question

 • Business VoiceEdge ®

2.7K

1

0

0

Accepted Solution

Re: Lose connection while modem renews internal DHCP?

I am having the same problem. My circuit was installed on November 20, 2019, and the first renewal of the address on erouter0 interface in the DP3941 happened on December 7. After that, DHCP lease time dropped to 12 hours. Every time address on the erouter0 interface is renewed, all connections thro

Question

 • Connectivity

4.8K

11

0

0

Accepted Solution

Transfer toll free number to someone else's account

We own a toll free number that we have been maintaining for our client. They have used this same number for years and now they want the toll free number transferred to their account. We are thinking they would just tell their carrier that they want to transfer the number to their account and then th

Question

 • Business Voice

2.7K

3

0

0

Accepted Solution

Pass-Through works, Bridge Mode (basic or advanced) does not. What am I doing wrong here?

As the title says, I cant seem to get true Bridge mode to work.  I have tried multiple routers on my LAN side including pfSense (software VM, 2 dedicated NICs) as well as a Palo Alto PA220.  I can get neither of the devices to work in Bridge mode.  Right now, I do have pfSense working correctly in P

Question

 • Equipment (Modems,Gateways)

5K

4

0

0

Accepted Solution

Can't log on to comcast web site

I'm unable to sign on to the comcast web page (billing, forums, etc.) from the site with the Comcast internet service.  I've tried multiple computers and different browsers, and they all end up with errors saying they couldn't connect to oauth.xfinity.com or login.xfinity.com. If I'm at a different

Question

 • Billing & Customer Service

5.6K

3

0

0

Accepted Solution

Have been waiting since last week for my static IPv6 rDNS PTR

This has been going on since last Wednesday; it is now Tuesday. I've spoken (or PMed) multiple people at Comcast about getting my IPv6 reverse DNS PTR record. Everyone I've spoken to (or sent a PM to) is very courteous and looks up the status of things and says that the request has been posted to th

Question

 • Domain Names/Static IP

3.3K

3

0

0

Accepted Solution

Upgraded my internet speed yesterday; speed has not changed. Was promised it would within 24 hours.

Yesterday, at about 6:05 PM Central Time, I upgraded from Blast 75 to Blast 150 with a three year contract. I was told that no additional equipment needed to be installed, and that the increased speed would automatically reflect on my service within 24 hours.It has been 24 hours.The speed has not in

Question

 • Connectivity

2.1K

2

0

0

Accepted Solution

Airtight C-75 configuration

We recently switched to Comcast internet service and it included an Airtight C-75 WIFI access point.  It works in its default settings, but of course we'd like to change the default configuration. According to info that I found on the device, we are supposed to have a URL and password to to access a

Question

 • Equipment (Modems,Gateways)

15K

5

0

0

Accepted Solution

Early Termination Disconnect Fee

Hello,I have been a COMCAST business customer for the last 8 years starting in Baltimore, MD and now in Florida for the last 4 years. I'm trying to terminate my service after having to move to an apartment community that comcast doesn't service and have the ETF waived.  I sent a private message to C

Question

 • Billing & Customer Service

4.1K

10

0

0

Accepted Solution

need PTR record for my static IP address

I just got my connection set up and I wonder how can I get PTR record set for my static IP?

Question

 • Domain Names/Static IP

2.2K

3

0

0

Accepted Solution

Renewal and can't get same rate as a new customer???

I have been a loyal Comcast Business customer for 6 years. My most recent 2 year agreement is about to expire and I need to renew. Can someone please explain why I can't get the same price for a new agreement that a new customer can receive.

Question

 • Billing & Customer Service

2.8K

3

0

0

Accepted Solution

Linking/Merging Accounts

I have four accounts, three of which are under one login, while the fourth is under a second login. I would like to get all four accounts under a single login. I just need to know what I have to do in order to accomplish that.

Question

 • Billing & Customer Service

1.6K

2

0

0

Accepted Solution

Assigning New User & Extension to Existing Device

We recently had an employee leave the company, and we're trying to set up their phone for a new hire.  We've created a new user account for the new hire in BVE Manager and successfully assigned the existing device to this new hire, however when we try to change the device's 3-digit extension, we get

Question

 • Business VoiceEdge ®

3.5K

4

0

0

Accepted Solution

Need help resolving broken promises

Recently became a Comcast Business customer.  Ordered service on March 2019.  Was informed that the location was ready for Comcast service and all I needed to do was schedule a date to port the numbers.  My contract with Birch Communications was ending on June 30th so I informed the sales rep that I

Question

 • Billing & Customer Service

2.2K

5

0

0