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Having trouble getting a reverse DNS set up

I've called support twice in two days to get a reverse DNS set up for a client account, I think it's fallen into a black hole as these are normally done in minutes. I have all the info and a ticket from this morning's call.

Question

 • Domain Names/Static IP

3.2K

2

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0

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Multiple phone calls to cancel business account but no one answers the phone

I have tried to call 800-391-3000 number over the last 4 days. I have tried 18 times over those days. (Yes, literally 18 times.) Every time is the same: I go through all the voice prompts, get to the purpose of my call, state that I'm calling to terminate service, and after about 30 seconds of silen

Question

 • Billing & Customer Service

3.9K

8

0

Accepted Solution

Need a custom PTR /Reverse DNS record setup for one of our static IPs

If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record being in place.

Question

 • Domain Names/Static IP

2.9K

1

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New Business Speeds

I noticed that the 'new' business speeds are now 35/100/200 etc. (instead of 25/75/150 etc.) When looking at https://business.comcast.com/help-and-support/internet/comcast-business-internet-speed-increases/ I have some hope that existing customers will be upgraded to the new tiers but not sure. Is t

Question

 • Connectivity

3.6K

3

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0

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Port forwarding will not work.

I've setup routers/modems before so this is not my first rodeo. I've configured the router properly on the 192.168.1.0/24 network and all of our internal clients can access resources outside the private network. My DynDNS address will successfully ping resulting with the internet IP address assigned

Question

 • Equipment (Modems,Gateways)

34.8K

13

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0

Accepted Solution

Adding 3rd party Wireless Mesh Network

I purchased a mesh wi-fi network (TP-Link Deco AX3000) and was trying to see if there is anything I need to know/do with the Cisco DCP3939B modem before I start to install these units. Thanks

Question

 • Equipment (Modems,Gateways)

4.3K

5

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Accepted Solution

Bridge Mode question

Hi All ... I am doing for volunteer work at a local church.  We are replacing their exsiting network with new gear and setting up pfsense as their router/firewall.  They have a technicolor (I believe) is the model name of their modem/router from comcast1. they do not have static ip(s)2. i would like

Question

 • Connectivity

4K

4

0

0

Accepted Solution

How do I unblock a mac address automatically blocked by the modem's firewall?

I have the standard comcast business modem. I tried to use "Device Control Management > Managed Devices" to block one of my devices from connecting to WiFi from midnight to 6am. That worked, but during that time the device tried to reconnect >1000 times, which resulted in that device being blocked b

Question

 • Equipment (Modems,Gateways)

7K

3

0

0

Accepted Solution

BVE Shared Line Appearance

We are trying to get our phones configured so that (a) main number rings all phones [there are only 5], (b) any phone that answers can put call on hold and call can be picked up by any other phone. To avoid major training issues, it would work best if we could just use the hold button to put the cal

Question

 • Business VoiceEdge ®

7.9K

7

0

0

Accepted Solution

IVR / Voice Menu Issues & Other Issues

On May 13, 2020, I was having issues with my internet connectivity and tried to call in for tech support. On seven separate attempts, the IVR told me an agent couldn't help me and unceremoniously told me goodbye or tried to transfer me at some point and the transfer failed causing a disconnect.On an

Question

 • Billing & Customer Service

2.3K

6

0

0

Accepted Solution

Busy Lamp Field user lines disappeared

We have Polycom VVX311 which allows up to 5 Busy Lamp Field(BLF) user lines.   This morning employees that had more than 3 lines configured had lost all BLF user lines on their phones.  In the online configuration they were there.  If you delete the BLF users online until you have 3, they reappear. 

Question

 • Business VoiceEdge ®

1.2K

1

0

0

Accepted Solution

Reverse DNS delegation on ipv6 assignment

What is the process to have my /56 reverse dns delegated to my own DNS servers?

Question

 • IPV6

2.1K

4

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Accepted Solution

Can't download bill

I'm signed up for ecobilling (business). Every month I come on and download our bill, but this month that option doesn't seem to be available anywhere. The link or button I would have normally clicked isn't there. I tried Chrome and Internet Explorer and ti's the same on both browsers, so it doesn't

Question

 • Billing & Customer Service

5.5K

22

0

Accepted Solution

Please recommend a modem with DHCP reservations

The school currently uses an SMCD3G-CCR which has performed well for years. Some new building control equipment needs a DHCP reservation because it can't be configured with a static IP address. When I spoke to the Comcast tech rep today, he said I needed static IP addressing. Since I want a local n

Question

 • Equipment (Modems,Gateways)

2.3K

3

0

0

Accepted Solution

Gateway password changed (!?) Can this be re-set?

Hello Comcast support, my gateway is not accepting my password any longer. It worked in the past but all of a sudden the gateway rejects.(FYI, I've written down the password, there is no mistake or "forgetting" possible). Tried the default password as well, no luck. Two questions: Q1: can Comcast re

Question

 • Equipment (Modems,Gateways)

1.8K

6

0

0

Accepted Solution

Comcast Business Contract Renewal

I am just curious how Comcast handles renewal of the Business Internet Contract........ is it automatic or do they contact us?

Question

 • Billing & Customer Service

3K

4

0

0

Accepted Solution

'Payment Did Not Process Successfully' notification does not guide me to a solution

My Accounts Payable Department staff have made three recent attempts to pay our account, using the MyAccount page for Comcast Business Class.  Each time, the payment is accepted initially, only to be rejected a day or two later with an email notification (subject: "Your Recent Scheduled Payment Did

Question

 • Billing & Customer Service

3.1K

9

0

0

Accepted Solution

WiFi issues with Technicolor CGA4131COM / Comcast Business Router

How do I disable ALL WiFi on the Technicolor CGA4131COM / Comcast Business Router?  I have both 2.4 and 5 Ghz WiFi radios disabled, yet the router always broadcasts six dead SSIDs, BROADCOM_GUEST_0_3, BROADCOM_GUEST_0_5, BROADCOM_GUEST_0_6, BROADCOM_GUEST_1_3, BROADCOM_GUEST_1_5, and BROADCOM_GUEST_

Question

 • Equipment (Modems,Gateways)

2.2K

4

0

0

Accepted Solution

Need a custom PTR /Reverse DNS record setup for one of our static IPs

Looks like the drill is to post the request on here and then wait for someone on the DNS team to respond so I can PM the account and IP info to you. If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record

Question

 • Domain Names/Static IP

1.4K

1

0

0

Accepted Solution

Provide service agreement details regarding PTR and RFC2317 PTR delegation?

Comcast, Will you please provide where any service agreements which state that a Comcast Business customer can have PTR records but not PTR delegation (per RFC2317)? Thank you.

Question

 • Domain Names/Static IP

3.6K

12

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