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Streaming channels do not work
I pay for extended sports channel programming in order to provide as many NCAA and especially SEC sports programs as possible for my restaurant clientele. The first problem I had was during the college baseball season when we were supposed to get games on SEC+ streaming services, but the channels n
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TV
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Phone calls
Hello, To of my managers cannot dail out. how can I solve this
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Business VoiceEdge ®
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business closed but comcast refusing to close account
Hello! Our company has closed down. I called Comcast last week to request cancellation of our account, and also told them I had a letter from the management of the building saying I was no longer at the address, and also returned the equipment to the nearest comcast office, and got a receipt but to
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Customer Service
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Wifi externder for CGA4131COM
The Wi-Fi strength on the back of my warehouse is weak, does comcast offer a Wi-Fi extender? Or any suggestions?
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Equipment
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physical dimension of Comcast Business Router CGA4131COM?????
Can anybody provide me with the physical dimensions of the Comcast Business Router CGA4131COM, which they're provisioning accounts with? The manual does not have that information in it, nor did my sales rep have it. :-( I'm trying to figure out whether it will fit where
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Equipment
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How do I cancel an appointment?
I had a scheduled a technician for visit to troubleshoot my internet connection. I need to cancel the appointment because I fixed the issue by resetting to factory default settings. I am able reschedule the appointment but unable to cancel it online, since it is over the weekend. Thanks.
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Connectivity
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comcast business gateway (Http;//10.1.10.1) username & password
i need comcast business gateway (Http;//10.1.10.1) username & password.my modem model is smcd3g-ccr.i tried cusadmin/highspeed.massage from webpage " The login attempt failed."please, tell me how to get a my gateway username & password....thank you!!
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Equipment
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Gateway password reset
Could anyone help resetting my gateway password back to default?BTW, This is the second time our gateway changes password itself, is there something wrong? Thanks in advance.
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Equipment
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Voice2Go and Nomorobo
I was looking at the Nomorobo service, a free service to block robo calling, and found that it is not usable on Business Class, only on Residential with Voice2Go. Why is this, and will it be resolved? We businesses use our phones to generate revenue, it is a waste of time and resources to not be abl
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Business Voice
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Copy of Contract or Contract End Date
Hello. I have been searching for quite a while to try to find a copy of the contract for my account or, at the very least, when the contract end date is. Could somebody please assist me in finding this information?
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Customer Service
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Copy of Contract
Can you please email me a copy of my contract. ASAP. Thanks!
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Customer Service
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Reset cusadmin password to default
Hello, I am the new IT guy for the company and I need access to the modem, but the default password was changed prior and nobody knows it. Can somebody reset my modem password to the default one please? Thanks in advance.
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Equipment
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Time/Date out of Sync
Our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Any suggestions on how to fix this issue?
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Business VoiceEdge ®
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Moving Home Business
Hi, I need to schedule moving my home business internet (no phone or tv) service to another home that is within Comcasts service area. My question is how do i do this with minimal down time? I run backup servers from home and have 5 static IP's. Can I call comcast and get them to flip a switc
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Connectivity
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PTR update needed
Need to update 3 IP's PTR to reflect the forward. Who do I contact?
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Domain Names/Static IP
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How do you stop calls going straight to voicemail?
We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on th
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Business Voice
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Turn off Xfinity Wifi Hotspot
I would like to turn off or disable the Xfinity Wifi (public) hotspot. I've seen other messages and threads asking for this with no real answer or solution. One answer only gave the instrutions to turn off the "private" wifi and there is no option in the account settings to turn of the public hotspo
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Business WiFi
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VoiceEdge app will not ring and people can't hear me
When a call is incoming my VoiceEdge app will show it, but I don't hear any ringing. When I pick up the call, I cannot hear the caller. They can hear me just fine. I have adjusted the settings and sound settings to ensure that my headset and microphone are selected as the input and output devices
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Business VoiceEdge ®
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Reverse DNS Record
I need a reverse DNS Record setup for one of our static IPs.
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Domain Names/Static IP
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Moving account from Business to Residential
Hello, I'm recently retired, and no longer need Comcast Business service. I would like to explore transferring to residential Internet and Voice service. Is there a Comcast specialist who can help me with the process? thank you
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Business Voice