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Reset cusadmin password to default?

Hi! I need to set up a port forward, but I can't seem to track down the correct password for the cusadmin account at 10.1.10.1 on my organization's SMCD3G Cable Modem/router in order to make this configuration. Could someone help me access my gateway?

Question

 • Equipment (Modems,Gateways)

4.9K

10

0

Accepted Solution

Voicemail Indicator

Dialtone keeps indicating that there messages are in system, however when accessing voicemail, there are no messages. This is incredibly inconvenient.

Question

 • Business VoiceEdge ®

7.1K

10

0

Accepted Solution

Arris SB8200 Has No DOCSIS 3.1 Upstream

I recently upgraded our modem to take advantage of the 3.1 standard. Consulting Comcast's list of approved equipment we selected the SB8200. We are on the Starter pkg in the Denver area.The modem indicates 3.1 / blue on the downstream but the upstream is showing 3.0 / green. Checking with Arris they

Question

 • Equipment (Modems,Gateways)

33.8K

4

0

Accepted Solution

Bridge mode

Need our cable modem configured for bridge mode, please.  Thanks.

Question

 • Equipment (Modems,Gateways)

7K

9

0

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Reset Gateway Password

I need to change some settings in our gateway but when I went to log in I realized I could not remember the password and I had not written it down anywhere. Any help would be much appreciated. Thank you.

Question

 • Equipment (Modems,Gateways)

32

2

0

Accepted Solution

Managed Router SRX1500

Hello. Fall 2020 we signed up for the managed router and Comcast installed the Juniper SRX1500. It has been working fine except it’s a magic black box... there is no login, no admin, no reporting, no notifications, no settings, no configuration. People I have asked look at me like I’m as

Question

 • SD WAN

52

6

0

Accepted Solution

Need a couple of PTR records

Business support has stated that this is beyond Comcast purview. Posts here seem to indicate that we have to private message one the CC members here. Please help with this.

Question

 • Domain Names/Static IP

24

3

0

Accepted Solution

voiceedge desktop app microphone settings

I'm trying to connect my bluetooth headset for use with the VoiceEdge desktop app. Under settings, it finds my headset under speakers, but it does not find my headset under microphones. I'm using an MPOW hc3 headset. In most applications (zoom, etc.) the headset appears in both the speaker and micro

Question

 • Business VoiceEdge ®

66

3

0

Accepted Solution

Line issues? Dropped calls, unvailables

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor

Question

 • Business Voice

7.9K

12

0

Accepted Solution

Comcast Business Internet Repair Response Time

My organization has a Comcast business internet account that is critical to our operations. If the service goes down, is there a gaurantee as to how quickly service will be restored?

Question

 • Connectivity

3.2K

5

0

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Closed

WiFi on Cisco DPC3941B

I have a Cisco DPC3941B. I have both the 5ghz and 2.4ghz Wi-fi networks disabled under the Connection | Wi-Fi menu, however recently I noticed that the 5ghz light on the modem is blinking as if it was enabled. I have tried to re-enable and disable the 5ghz wifi, but the light continues to blink. I

Question

 • Equipment (Modems,Gateways)

105

7

0

Accepted Solution

Closed

rDNS Delegation Request -- HELP!

Can I get somebody to please delegate the rDNS lookup for our /29 block -- We want to send the reverse requests to NS0.DNSMADEEASY.COM (primary) and NS1.DNSMADEEASY.COM (secondary). When the block's been delegated, would you be so kind as to tell me which notation you've used for the reverse lookup

Question

 • Domain Names/Static IP

3.1K

6

0

Accepted Solution

Switch from business to residential

Hi, I think the residential service would be better for my needs. I have my own modem. How could I accomplish the switch over? Thank you.

Question

 • Business WiFi

49

2

0

Accepted Solution

Panasonic KX-TPA65 and headsets

My office phones Panasonic KX-TPA65 are provided by Comcast with our Business VoiceEdge plan.  I didn't realize when they gave these to us that my phone doesn't work with a blue tooth headset, only a corded headset.  This does not work for me as I am up and down all day long. Can you please recommen

Question

 • Business VoiceEdge ®

5.7K

6

0

Accepted Solution

Reset the cusadmin password

We need to access the Admin Tool but whoever set it up changed the default password and didn't document it. How do I go about resetting it?

Question

 • Equipment (Modems,Gateways)

28

1

0

Accepted Solution

Need to reset my PTR

I've had to reset my modem and need to have my PTR's reset

Question

 • Connectivity

20

2

0

Accepted Solution

Never received the $300 gift card more than 9 weeks

The sale representative offered the $300 prepaid gift card for us to sign up with Comcast business back in January. Now more than nine weeks, I still did not receive anything. Today, I called the Comcast reward center about this offer; they told me that they did not receive any information about a $

Question

 • Business WiFi

3.6K

4

0

Accepted Solution

PTR Record request

I'm seeking assistance in getting a pointer (PTR) record associated with one of our IP addresses, thank you.

Question

 • Domain Names/Static IP

25

1

0

Accepted Solution

Third Party Modem that supports Static IP

Does Comcast have a Third Party modem that supports static IPs and LAN side SNMP monitoring?

Question

 • Equipment (Modems,Gateways)

197

3

0

0

Accepted Solution

Need a reverse DNS record for IPv6.

Hello,I need to get a reverse DNS record setup for IPv6.

Question

 • IPV6

3.9K

9

0

0