Would you be able to assist us with a tax exempt question? Our organization is a non profit tax-exempt, and the tax-exempt certificate has been provided to Comcast on at least two occasions. We are recognized as "Religious Organization" that meets all the organizational and operational requirements

Our cable boxes for the office televisions are 6 years old. Is there a way for Comcast to send me 2 new boxes and remotes and allow me to ship back the old units with a return label enclosed? label to return the old ones along with the remotes? Thanks for helping Comcast folks we don't get good help

I need help determining what Comcast DNS setting need to be entered into the DNS Zone File at GoDaddy.  I've already configured the CNAME and it was verified at Comcast.  Now I need to figure out what other settings must be changed.  For example should I change the A record to point to Comcast Prima

Today a Comcast tech came by this apartment and shut off my service without any prior notice and then left while I still had no service. I had to get a service call to restore my connection. So later today a second tech showed up to say the first tech found a problem with my line from outside the

How do I view a copy of my contract? Can I do this for multiple accounts?

I use a VPN to connect to work. Lately I cannot connect at all. I have a Comcast Netgear CG30000DCR modem gateway. In looking over the forums,  there seems to be a lot of problems with this particular modem.  My VPN IT guys at work say it is not on their end. something with Comcast is blocking it an

With the troubles I've had with IPv6 with this week's modem firmware update, I've determined how to utilize IPv6 without the modem's DHCPv6 PD. I've already commented on this in another thread, but I've decided to start another thread here as I've learned a bit more and so far things seem stable. I'

I have a Comcast Business service with static IPs. My Comcast modem is set to a bridge-like configuration, without any NAT (I have my own router/firewall). I also have my own mail server. Yesterday, I started getting email rejected by Hotmail. I did not have problems in the past, and email sent

I have about another year left in my business contract, but have been tempted by the gigabit speeds available on residential connections. The fact that such a connection will fit my needs for remote work and costs about the same as I'm paying now has me thinking of switching. I had a few question

Is there a way to clock certain incoming numbers?  We keep getting spam calls from a few very specific numbers.  I know I've done it at home in the past.   I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.

The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that? MY customers need to be able to leave a voicemail about any issues or problems. The purpose of a temporary alternate "Extended Abscence" Greeting is to retain the normal greeting to revert back to

We have had no phone service for 2.5 days at this point.  We know there's nothing basically wrong with our line as it also supports our internet connection.  We are too small to have a phone system - so its just  POTS.  We are a small business run from our home.  This may be rare for you guys, but i

VoiceEdge gives you the ability to transfer calls directly to someone’s voicemail box. If a person takes an incoming call and the caller wishes to leave a voicemail for another user, the person who answered the call can transfer it directly to the other person’s voicemail box, without ringing their

I've been waiting since last week for a response to our ticket, but have not received any information.   We have a Comcast business account and our login should allow us to be able to access Xfinity Wifi hotspots, but we constantly get an error saying the login is incorrect. We've verified several t

Using the new voiceedge Windows App and USB Headset.  The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear wh

Sorry - I haven't seen this in the boards.  Can I configure our Comcast router to open a DMZ or do I need to order static IPs?   I just need one system that I can get to from the outside world.

Hello,  I recently had a support ticket open for an issue with my business voice service, to fix the issue they had to rebuild/reprovision my phone number from scratch and ever since then I've had no voicemail.  When someone calls or I try to access by *99 from the phone it states "The mailbox numbe

A few weeks ago I rebooted gateway hardware trying to troubleshoot a problem and I suspect I got an upgrade on the firmware for the CG3000DCR. After the reboot, I was unable to connect directly to port 22 from outside which I have mapped through to an internal server.  At first the problem wa

Does anyone have any experience using the Nighthawk CM2000 Cable Modem with their Comcast Business internet? It's not listed in the list of approved devices (https://business.comcast.com/support/internet/comcast-business-cable-modem-device-compatibility), but it's an even higher spec then the approv

Hello, do you have a version of Comcast for Business' W9 that has the following remit-to address listed for payment? Comcast PO Box 37601 Philadelphia, PA 19101-0601 Our payments are currently routing to a different address, and we need the updated W9 to make changes. Thank you!Emily&nbs