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How to view contract
How do I view a copy of my contract? Can I do this for multiple accounts?
Question
• Billing & Customer Service
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Cannot connect to VPN
I use a VPN to connect to work. Lately I cannot connect at all. I have a Comcast Netgear CG30000DCR modem gateway. In looking over the forums, there seems to be a lot of problems with this particular modem. My VPN IT guys at work say it is not on their end. something with Comcast is blocking it an
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• Equipment (Modems,Gateways)
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How to setup IPv6 without Comcast DHCPv6 prefix delegation
With the troubles I've had with IPv6 with this week's modem firmware update, I've determined how to utilize IPv6 without the modem's DHCPv6 PD. I've already commented on this in another thread, but I've decided to start another thread here as I've learned a bit more and so far things seem stable. I'
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• IPV6
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Slow upload on static IPs
I've been trying to pin down the cause of some machines having slow internet upload speed and I seem to have tracked it down to static IPs. Machines that get NAT addresses straight from the modem have good upload speed but everything that is assigned a static IP, either routers or individual machine
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• Domain Names/Static IP
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Email to Hotmail gets rejected
I have a Comcast Business service with static IPs. My Comcast modem is set to a bridge-like configuration, without any NAT (I have my own router/firewall). I also have my own mail server. Yesterday, I started getting email rejected by Hotmail. I did not have problems in the past, and email sent
Question
• Connectivity
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Thinking of switching to residential
I have about another year left in my business contract, but have been tempted by the gigabit speeds available on residential connections. The fact that such a connection will fit my needs for remote work and costs about the same as I'm paying now has me thinking of switching. I had a few question
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• Billing & Customer Service
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Block certain incoming numbers?
Is there a way to clock certain incoming numbers? We keep getting spam calls from a few very specific numbers. I know I've done it at home in the past. I looked at the Manage Call Security and Privacy page and none of those options are what I'm looking for.
Question
• Business Voice
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"Extended Abscence Greeting" - Needs Voicemail feature!
The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that? MY customers need to be able to leave a voicemail about any issues or problems. The purpose of a temporary alternate "Extended Abscence" Greeting is to retain the normal greeting to revert back to
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• Business Voice
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No phone service at all, but internet is fine.
We have had no phone service for 2.5 days at this point. We know there's nothing basically wrong with our line as it also supports our internet connection. We are too small to have a phone system - so its just POTS. We are a small business run from our home. This may be rare for you guys, but i
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• Business Voice
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Direct Transfer to Voicemail Box
VoiceEdge gives you the ability to transfer calls directly to someone’s voicemail box. If a person takes an incoming call and the caller wishes to leave a voicemail for another user, the person who answered the call can transfer it directly to the other person’s voicemail box, without ringing their
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• Business VoiceEdge ®
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Account Login doesn't work for Xfinity WiFi Hotspots
I've been waiting since last week for a response to our ticket, but have not received any information. We have a Comcast business account and our login should allow us to be able to access Xfinity Wifi hotspots, but we constantly get an error saying the login is incorrect. We've verified several t
Question
• Business WiFi
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New Voiceedge Desktop App and Ringing
Using the new voiceedge Windows App and USB Headset. The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear wh
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• Business VoiceEdge ®
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DMZ?
Sorry - I haven't seen this in the boards. Can I configure our Comcast router to open a DMZ or do I need to order static IPs? I just need one system that I can get to from the outside world.
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• Domain Names/Static IP
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Voicemail not in service
Hello, I recently had a support ticket open for an issue with my business voice service, to fix the issue they had to rebuild/reprovision my phone number from scratch and ever since then I've had no voicemail. When someone calls or I try to access by *99 from the phone it states "The mailbox numbe
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• Business Voice
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Two problems establishing and maintaining SSH traffic
A few weeks ago I rebooted gateway hardware trying to troubleshoot a problem and I suspect I got an upgrade on the firmware for the CG3000DCR. After the reboot, I was unable to connect directly to port 22 from outside which I have mapped through to an internal server. At first the problem wa
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• Connectivity
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CM2000 Nighthawk
Does anyone have any experience using the Nighthawk CM2000 Cable Modem with their Comcast Business internet? It's not listed in the list of approved devices (https://business.comcast.com/help-and-support/internet/comcast-business-cable-modem-device-compatibility), but it's an even higher spec then t
Question
• Equipment (Modems,Gateways)
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W-9 with Remit-To Address
Hello, do you have a version of Comcast for Business' W9 that has the following remit-to address listed for payment? Comcast PO Box 37601 Philadelphia, PA 19101-0601 Our payments are currently routing to a different address, and we need the updated W9 to make changes. Thank you!Emily&nbs
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• Billing & Customer Service
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what does Prefer Private Connection under connected devices mean
There is no info about this and what it does.
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• Equipment (Modems,Gateways)
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$200 promotional gift card
Hello I’m checking on the status of my girl card… I was promised 2 $200 gift cards when I signed up to pay my first bill because I opened up 2 accounts… my bill is $364 due 12/30/21 and I need my gift card so I can use it on my first bill… the only reason why I chose Comcast was because they were do
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• Billing & Customer Service
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Need a PTR record
We would like to have a pointer record added. Thank you.
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• Domain Names/Static IP