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Create New Comcast Business Email Address

I need to create a new comcast email address with the use of @comcast.net.  The business cards have already been printed. I cannot figure it out....:( Can someone please assist?   🙂

Question

 • Connectivity

10.9K

9

0

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Closed

Complaint

Is there somewhere that I can file a complaint?

Question

 • Billing & Customer Service

2.7K

5

0

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How to setup IPv6 without Comcast DHCPv6 prefix delegation

With the troubles I've had with IPv6 with this week's modem firmware update, I've determined how to utilize IPv6 without the modem's DHCPv6 PD. I've already commented on this in another thread, but I've decided to start another thread here as I've learned a bit more and so far things seem stable. I'

Question

 • IPV6

1.1K

9

Accepted Solution

New Voiceedge Desktop App and Ringing

Using the new voiceedge Windows App and USB Headset.  The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear wh

Question

 • Business VoiceEdge ®

4.3K

13

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So many outages I can barely work

I have had more outages than I can remember so I've started tracking them with UptimeRobot (https://status.chrisshort.net/788638365). It shows every outage I've had since shortly after the outages began. I've had three different techs come and clear the house of any possible issues and have replaced

Question

 • Connectivity

85

3

0

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Admin Tool Login Password Reset

The 'highspeed' password does not work when trying to log into the admin tool login. I need a reset please.

Question

 • Equipment (Modems,Gateways)

6.8K

3

0

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Tax exempt for non-profit organization

Would you be able to assist us with a tax exempt question? Our organization is a non profit tax-exempt, and the tax-exempt certificate has been provided to Comcast on at least two occasions. We are recognized as "Religious Organization" that meets all the organizational and operational requirements

Question

 • Billing & Customer Service

5.4K

6

0

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"Extended Abscence Greeting" - Needs Voicemail feature!

The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that? MY customers need to be able to leave a voicemail about any issues or problems. The purpose of a temporary alternate "Extended Abscence" Greeting is to retain the normal greeting to revert back to

Question

 • Business Voice

5.4K

6

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Also - Mystery BROADCOM_GUEST wifi hotspots...

I've had an escalated ticket put in for two weeks, with no answer from Comcast at all on what is going on. I have 6 mystery broadcom guest wifi hotspots, plus a "hidden network" hotspot coming from my comcast business modem. There was another post about this, with 2 people having the same issue, and

Question

 • Business WiFi

3.4K

6

Accepted Solution

Closed

Streaming channels do not work

I pay for extended sports channel programming in order to provide as many NCAA and especially SEC sports programs as possible for my restaurant clientele. The first problem I had was during the college baseball season when we were supposed to get games on SEC+ streaming services, but the channels n

Question

 • Equipment & Programming

29

2

0

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Phone calls

Hello, To of my managers cannot dail out. how can I solve this 

Question

 • Business VoiceEdge ®

41

1

0

Accepted Solution

Sidecar

How do I set up the sidecar on my vvx450. Most of my extensions are on the phone itself, how do i move all my extensions to the side car. The problem it is creating is it does not allow for me to park a call on the phone, but only on the sidecar... if I park a call on the sidecar, other phones don't

Question

 • Business VoiceEdge ®

22

1

Accepted Solution

Closed

business closed but comcast refusing to close account

Hello! Our company has closed down. I called Comcast last week to request cancellation of our account, and also told them I had a letter from the management of the building saying I was no longer at the address, and also returned the equipment to the nearest comcast office, and got a receipt but to

Question

 • Billing & Customer Service

2.1K

3

0

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Wifi externder for CGA4131COM

The Wi-Fi strength on the back of my warehouse is weak, does comcast offer a Wi-Fi extender? Or any suggestions?

Question

 • Equipment (Modems,Gateways)

49

1

0

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CM2000 Nighthawk

Does anyone have any experience using the Nighthawk CM2000 Cable Modem with their Comcast Business internet? It's not listed in the list of approved devices (https://business.comcast.com/help-and-support/internet/comcast-business-cable-modem-device-compatibility), but it's an even higher spec then t

Question

 • Equipment (Modems,Gateways)

103

3

0

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physical dimension of Comcast Business Router CGA4131COM?????

Can anybody provide me with the physical dimensions of the Comcast Business Router CGA4131COM, which they're provisioning accounts with? The manual does not have that information in it, nor did my sales rep have it. :-( I'm trying to figure out whether it will fit where

Question

 • Equipment (Modems,Gateways)

22

1

0

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How do I cancel an appointment?

I had a scheduled a technician for visit to troubleshoot my internet connection. I need to cancel the appointment because I fixed the issue by resetting to factory default settings. I am able reschedule the appointment but unable to cancel it online, since it is over the weekend. Thanks.

Question

 • Connectivity

26

1

0

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comcast business gateway (Http;//10.1.10.1) username & password

i need comcast business gateway (Http;//10.1.10.1) username & password.my modem model is smcd3g-ccr.i tried cusadmin/highspeed.massage from webpage " The login attempt failed."please, tell me how to get a my gateway username & password....thank you!!

Question

 • Equipment (Modems,Gateways)

119.1K

8

0

Accepted Solution

Gateway password reset

Could anyone help resetting my gateway password back to default?BTW, This is the second time our gateway changes password itself, is there something wrong? Thanks in advance.

Question

 • Equipment (Modems,Gateways)

2.8K

6

0

Accepted Solution

Voice2Go and Nomorobo

I was looking at the Nomorobo service, a free service to block robo calling, and found that it is not usable on Business Class, only on Residential with Voice2Go. Why is this, and will it be resolved? We businesses use our phones to generate revenue, it is a waste of time and resources to not be abl

Question

 • Business Voice

9.7K

12