Internet unusable. Has been this way for a month or more.

Hi, I work from Philadelphia (PA) for a South African business as a data analyst. My employer requires that I have a static IP. Last week Comcast Business installed my router and gave me a gateway IP, usable IP, subnet and 2 DNS addresses. My employer unblocked my usable IP address on their side an

I would like to edit one of the user information of my account. But, for some reason, there is no edit button is available on that person's user information page. 

We had two accounts, a master and sub account. Closed the sub account and need to return 2 cable boxes we are being charged the "UNRETURNED EQUIPMENT FEE" 2 @ $50 each for a total of $100. The never mentioned returning the equipment and I assumed they wanted us to keep them as spares for our master

I have an Arris voice modem tm608g. I need to return it to Comcast. It has several pots telephone lines attached. How do you remove the pots lines from the modem?

The Comcast ipv4 network is down in our location and our Technicolor CGA4131COM is not negotiating ipv6 properly with our router.Phone support isn't helpful as they simply want to restart the modem in repetition. ipv4 being down is a local issue that happened at 5AM local (eastern) time at our locat

We recently moved to a new location and moved our service with us. Our online account shows that the prior location was disconnected, but there is no way to link a new account.  The online dashboard shows the order (two orders for some reason) but no linking option to associate the new interne

I rest my modem so do I need to have my static ips configured again?

I pay a significant amount for the Business Voice Edge Service, but my .wav files, which are crystal clear before I upload them, are full of static and skipping when you actually call my store. Anyone have any suggestions? I record as .m4a, listen to it, it's perfect, convert to .wav, listen to it,

Hello, Can someone please tell me which bridge mode to set in the CBR2-T config, so I can config a pass though for my Fortinet 60F firewall? I have a small block of statics that I'll use with the 60F for both WAN interfaces and VPN interface for remote access. Neither bridge mode seems to work for

im currently a comcast business internet subscriber but I'm thinking of switching to residential internet to bundle with their tv service, I'm wondering is there any difference in quality between residential and business internet?

My email with comcast.net is working fine. But for some reason UCEPROTECT has decided to block all (at least every address I've tested) the entire 50.128.0.0/9 subnet, which unfortunately includes my little /28 subnet.  I've contacted, as best I can, UCEPROTECTL2 and their only offerring is fo

I'm trying to set up an Algo 8180, the ringer works, but I can't figure out how to page to it.

I would like to get PTR records set up for my static IP addresses.

Hello, I was given access as a Primary Manager but there are accounts I'm not able to see when I log in. I tried linking them but receive an error message.  How can I get access to all of our accounts?

Our bill tripled from our previous bill. We use 20gb on the average per month. Customer service offered to double my previous bill or see you later. Anyone else dealing with this? We've been comcast customers for over a decade at our other location. Are we paying for PGA sponsorships now? I can't fi

Looking for a support staff who knows what rDNS is. I got 13 static ip address the other day and spent 5 phone calls 30-60 minutes each talking to some accent support staff who's trying really hard to undertand what rDNS is. They kept say you need to call your domain provider to set that up. 

I have 13 usable static IP addresses. Last night all was well. This morning, half of them aren't routed anymore. Traceroute out dies one hop past the gateway. Traceroute in from another network dies inside Comcast's network. The other half still work OK, but I have important servers on the half tha

Our phones aren’t working right, we can receive calls & hear the person on the line but c they can’t hear us

Hello, I have changed over the name of an old employee to a new one. Caller ID, number name, etc but when someone calls our main line, and inputs their extension it says transferring to ____ and the old employees name, where do i change that?