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Disable Xfinity Hotspot

I want to disable the Xfinity Hotspot on my new Comcast Business Modem. I've been told by tech support that this cannot be done.   For security and speed purposes I do not feel I should be paying my monthly fees, modem rental and providing free wifi to the public and supporting Xfinitys c

Question

 • Equipment (Modems,Gateways)

94

1

0

PTR Record for EDI Fiber

We have a Comcast EDI Fiber circuit and would like to create a PTR Record for our public IP address. What is the process for getting a PTR Record created?

Question

 • Domain Names/Static IP

37

1

0

reverse dns removal

How do i get a reverse dns entry for one of my servers removed?

Question

 • Domain Names/Static IP

39

1

0

Faster Upload Speeds

I am working in a home office environment. I have Comcast Business 300/35.  GoNetSpeed is all around us but we're underground so we're shut out.  Why isn't that since we're working with bandwidth that I know unfiltered can be 100 up we are throttled at 35?  Come on now.  Get wit

Question

 • Forum Community

160

2

0

Unfair early termination fee practices from Comcast Business

I had a 3 yr contract with Comcast Business internet which started on 5/21 and I moved last month. I told them I was planning to move when I got it and they told me I can take it to the new place or if there is no service there, I can cancel it without any consequences. When I moved, I was given

Question

 • Business WiFi

86

3

0

need to turn off security edge

From prior experience I know that this cannot be turned off by the customer but support staff are able to do it. How do I get that process started? Thanks

Question

 • Equipment (Modems,Gateways)

57

1

0

IPv6 and passthrough mode

Hello all, I just spoke with a Comcast technical representative and they clarified that Comcast currently does not offer IPv6 addresses when a customer modem is in pass through mode as it requires DHCP enabled and managed on the modem and that passthrough is the demarcation line so it's on the cu

Question

 • IPV6

93

0

0

Port RCF/RACF Number

Hello, Years ago we had Comcast set us up with the ability to use an existing (Verizon) phone number we had set up in a different section of town. At that time we were told that Comcast was unable to port the number to an actual Comcast Voice number and instead were given the option to use Remote C

Question

 • Business Voice

122

2

0

Internet Down

We are facing a link down the issue for 1 hour. Can someone resolve it ASAP from support? Clients' calls are on hold due to that. Regards, Rakesh.Biradar

Question

 • Connectivity

60

2

0

Static Ip adress shows wrong physical location.

Is there a way to set my static IP address to the correct location? Currently it shows Huntsville, AL but I am located in Tuscaloosa, AL.

Question

 • Domain Names/Static IP

55

2

0

How can we see which extension ( user) is on line – busy so we do not transfer a line?

Hi, We have Comcast Business Voiceedge. How can we see which extension ( user) is on line – busy so we do not transfer a line? Thank you in advance.

Question

 • Business VoiceEdge ®

37

2

0

Changing local address range on router

Currently my router is configured with the subnet 10.1.10.x. My router has a static address assigned and DHCP is disabled as I have a separate DHCP server on the network. A VPN that I connect to routes all 10.x.x.x traffic through the VPN when I am connected which obviously means any computer connec

Question

 • Connectivity

45

1

0

emaileMails to Comcast.net addresses not being deliveredeMails to Comcast.net addresses not being delivered

Our Comcast Business account supports a large community organization. We send emails to our 200+ membership using MailChimp.  Since December, I have received feedback that emails to sent to numerous comcast.net members are not getting delivered or are being delivered intermittently.  The

Question

 • Connectivity

114

2

0

UNRESOLVED X 3 MONTHS

We moved our office location in August of 2021. Apparently at that time we were to have received new equipment and return the old which no one ever told us, we were told to bring it to the new location.  Additionally our suite number was incorrect.  I was told we would have to create a ne

Question

 • Billing & Customer Service

45

1

0

PHONES ARE DOWN , VOP HAS BEEN RESTARTED BUT NOTHING STILL NO PHONE SERVICE

Is there another way to contact Comast support, I currently do not have a cell phone near me and our phones are down . There is also no way to chat with  on Comcast website it says chat availability hours  may vary ???!!!  Please help.

Question

 • Business Voice

50

1

0

Help

I have had a problem for 6 months. I’ve talked to 12 different people and have logged many hours.   Here are my reference numbers.  I don’t know where to turn.  This is gone from frustrating to absolutely absurd.  I need help.  --CR002942211--CR002942295--CR011914641  

Question

 • Billing & Customer Service

60

5

0

My 2.4 GHZ Network won't turn on

Hello, I recently bought a printer and it will only work with a 2.4 GHZ connection. When I first had my internet installed both the 2.4 GHz and 5 ghz networks displayed. Lately, only the 5 ghz network shows up. I have tried logging into my Comcast Business Account on a PC and through the mobile A

Question

 • Business WiFi

55

2

0

How can we best recognize outstanding support folks?

I had stellar support by phone from Angie (in the Mountain time zone) today... super-helpful & empathetic! I'm so used to getting surveys from other companies re support quality, but I don't ever remember getting such surveys from Comcast. Is there a way to recognize and show appreciation

Question

 • Billing & Customer Service

34

2

0

Business mobile cell phone hotspot

I am looking to switch my cell service to Business mobile.However, I use my cell phone hotspot often when my internet service goes down.I need to know if there is any limit on the cell phone hotspots speed with this service. Can anyone provide insight?

Question

 • Business WiFi

28

1

0

How can I transfer a caller directly to employee's voicemail?

I have tried pushing TRANSFER on Polycom phone then entering 55 ext number and # and it did not work. I even tried 55 0XXX then # since we have 3 digit extension numbers. When any of this is done, I get an operator voice saying that number is not in service.

Question

 • Business VoiceEdge ®

32

1

0