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Our business line is going to the National Suicide Hotline.

We have had several clients today say that when they tried to call our business they get the National Suicided Hotline. We can not get any help from Comcast.

Question

 • Business Voice

33

1

0

add static route to TEC CGA4131COM

I need users connected to our mesh network WiFi (Deco S4) to be able to print to a copier connected via ethernet to our Comcast gateway (TEC CGA4131COM). No matter how I enter the information in the Static Routing page on the TEC CGA4131COM, I receive the error, "Failed, please try again later. Mess

Question

 • Equipment

159

3

0

please remotely eset cusadmin password

I would like to have my Comcast business router's password remotely reset to the default without having to interrupt service.Please help!

Question

 • Equipment

58

2

0

Parts of Portal Down?

When trying to navigate to manage one of our sites' BVE Manager, under the Dashboard, I keep getting "An error occurred", or when navigating using the side bar for things such as Automated Attendants, "Sorry, something went wrong. Please try again later." I've tried in different browsers with the

Question

 • Business VoiceEdge ®

68

1

0

Voicemail Issues

I have to start with I am incredibly disappointed with the voice service. I got the ol' bait and switch when my rep told me the business phone had all of the features as ooma.  What he didn't tell me is I had to pay extra. With that said I got voicemail but I am having a couple of problems:

Question

 • Business Voice

122

1

0

Some DNS Resolution Failing

Hi, Wondering if anyone has had the problem where Comcast seems to be filtering DNS requests and causing certain domain names to not resolve. For example, if I try apple.com (using MacOS "host apple.com"), it resolves. If I try something else like "doug.com", it doesn't resolve. Seems to be somet

Question

 • Connectivity

157

1

0

Service Restoration

Hi my bill was past due and service was interrupted! I paid the past due an hour ago when will service be restored?

Question

 • Customer Service

45

1

0

Required Installation?

I have my own modem router combo and my office has a Comcast internet cable line running into it. I connected my modem to the cable line and the modem and the modem shows it's got signal so I check my computer and when pulling up the browser I'm immediately taken to an Xfinity activation splash scre

Question

 • Connectivity

51

1

0

Group text messages

When I signed up with Xfinity Mobile, I lost the ability to send and receive group messages. Is there anyone out there that knows what is causing this? I'm on a Google Pixel 6 Pro. Is this related to the plan I have, I chose the 1 line using By the Gig, 1.00 GB plan. I'm getting desperate as support

Question

 • Business WiFi

37

2

0

Account transfer from Business to Residential

Hello, I'm trying to switch from a business account to a residential account. My house originally had a business account because residential internet was not available. I have been advised by service technician that residential service is now available. I would also like to enquire if it is possi

Question

 • Connectivity

40

1

0

cancelling internet service

I called today to cancel internet service and the retention representative told me it would take Comcast 30 days to cancel and I would be resposible for paying the fees for those 30 days eventhough I already returned the equipment and they likely can cancel same day. And if Comcast really has to tak

Question

 • Business WiFi

63

1

0

Bill.com

It is a general schedule that the isp should had included for work performances

Question

 • Customer Service

22

0

0

zoning change from commercial to residential, without needing to cancel

Hello, I would very much appreciate help with a zoning change from commercial to residential, without needing to cancel and the liability for cancellation fees.After spending about 4 hours on the phone, I was told that I have to continue using the business plan, and was sent an email for the same co

Question

 • Connectivity

35

2

0

Reverse DNS (PTR Record) Request2

Who can help me setup and or check a PTR record? Thank you

Question

 • Domain Names/Static IP

20

0

0

Ip info

Find my ip info and ranges

Question

 • Domain Names/Static IP

35

1

0

Reverse DNS (PTR Record) Request

Who can help me with identifying my current PTR Records if any exist and adding/editing them? Thank you

Question

 • Domain Names/Static IP

49

2

0

Integrating Xfinity Cameras onto Business Account

My Xfinity services are not in active status and I'm also with Comcast Business which are actually the same entity. I am relying on to Comcast Business alone to help me find a foundation to use my cameras on so that I can monitor my business with instead of having to possibly depend on some other pr

Question

 • Connectivity

35

1

0

Lost static ip after thunder storm

Modem somehow reset to factory after thunder storm. Lost all static ip address

Question

 • Equipment

20

1

0

Change my caller id

How can I Change my caller id

Question

 • Business VoiceEdge ®

28

1

0

Correctable Codewords 85-95%

During my business install the tech said he wasn't that happy with the connection between the tap and my modem, but that it was acceptable. I've had good connection, but on Channels 1 and Channels 32 I see about 85-95% Correctable Codewords, i.e. I'm getting a lot of errors, but thankfully they a

Question

 • Connectivity

32

1

0