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pedestal

Want to have the above ground pedestal replaced with a ground level vault

Question

 • Equipment

34

1

0

Prevent Voicemail PIN Reset

We have had our phone system in place for a few months now. I wanted to know if there was a way to prevent users from changing the default voicemail PIN on a certain extension. We had an associate who changed the voicemail PIN before they left. I know we can reset them as needed but wanted to see if

Question

 • Business VoiceEdge ®

17

1

0

Utilitie easement

Hello I own a piece of property and looks like Comcast has a blanket easement over all the land. I was wondering who can help me with vacating this easement.

Question

 • Customer Service

24

1

0

Service interruption

My service is interrupted and I pay my bill an hour ago. Need them back on so I can continue my work. Thanks.

Question

 • Business WiFi

31

1

0

Static IP no longer used for Outbound Traffic

For years I have run a low volume email server with out an issue. About two weeks ago Comcast had to swap out my Comcast supplied router for a newer version. The process seemed pretty seamless, I didn't even need to reconfigure any settings. However, My outbound IP address for my email s

Question

 • Domain Names/Static IP

44

1

0

port out number

What is the process to port my number out of comcast.  I have been trying for weeks just to change the number of rings before going to voicemail.  Comcast keeps telling me to go to a link labeled Business voice edge (which I do not have)  Time to correct the mistake I made.

Question

 • Business Voice

31

0

0

Bring your own equipment.

I see that you provide a Netgear N300 for some business class accounts. I happen to have an Netgeat N600 that I used on Xfinity for > 1 year. Is there any chance I can bring my own equipment using this N600 device? I'd love to know the technical reason why not as well.

Question

 • Equipment

56

2

0

OUTAGE

Service has been out for over 36 hours now, and have yet to see anyone on my road working on the lines. Hate to think about how much business I have missed out on.

Question

 • Connectivity

44

1

0

Gateway lockout

I am getting the lockout notice on every attempt to login. Its been several hours and i have restored the modem with no luck “You have 10 failed login attempts and your account will be locked for 5 minutes”

Question

 • Equipment

23

1

0

XFINITY WIFI PUBLIC HOTSPOT - Disable it... it disables, but then  re-enables after a few days

Has anyone else turn off the public hotspot, only to have it turn back on unexpected after a few days?It's pretty annoying. I've had this happen after toggling it off in the mobile app (reskinned/proxy for the desktop web site?) and the desktop web site. The modem is a Cisco DPC3941B... not li

Question

 • Business WiFi

35

1

0

Static IP assigned Windows machines started failing DNS resolution against our internal DNS / AD servers

A problem recently appeared for me in April / June 2022, and I don't believe we changed anything on our end. TLDR: Windows servers assigned static IPs can no longer do DNS resolution or Active Directory operations that leverage Domain Controllers running on our internal network. This worked fin

Question

 • Domain Names/Static IP

71

1

0

Outage since July 8th 2022...and rant

Can I say how much I love that my internet service has been out for 3+ days at this point and that the outage page simply states an "Expected Resolution" of "We are working on it"...  Nothing else, no updates.  Oh but there is a scheduled maintenance on the July 14th that will enhance my c

Question

 • Connectivity

60

1

0

Need help/guide for setting up external ssh to internal fixed ip linux box

I have Comcast Business, with a fixed IP. I have opened port 22 to an internal fixed IP address and attempted to set up a Linux box on that address but this system isn't responding to to ssh connections (such timeouts) nor pings to the assigned Comcast Business public IP address. I *can* tracerou

Question

 • Domain Names/Static IP

43

1

0

E911 Update

We have approximately 330 DID's we need to update for E911. Do I have to do them all, individually, via the portal, or is there a mechanism for uploading a spreadsheet with the information which would then be used to update? If a spreadsheet can be used, how would it need to be formatted? 

Question

 • Customer Service

33

1

0

PTR Record

Hello - I need a PTR record corrected because our email is being rejected by Comcast email servers with error "ES000010". When I requested an update last week, support didn't really understand what I needed and when they made the update to the host name of our server, it looks like it was put in inc

Question

 • Domain Names/Static IP

35

1

0

text

Is their a way to send a text from my comcast biz edge ap?

Question

 • Business VoiceEdge ®

60

1

0

CISCO DPC3941B: No WPA3??

my organization have CISCO DPC3941B: No WPA3?? can not find where to enable WPA3? as if this is not an option?? plus, how to enable 2.4Ghz WiFi? constantly showing it is "Disabled", Unable to "Enable" it. Does anyone got any Clues? Happy Early 4th of July.

Question

 • Equipment

33

1

0

Change my PTR Record

I need my ptr record changed. Please help.

Question

 • Domain Names/Static IP

40

1

0

adding SIP devices

I am trying to find out how tow add SIP devices on Voiceedge. My goal is to direct the call flow from one extension to a cell phone number however this doesn't appear to be an option on the manager dashboard

Question

 • Business VoiceEdge ®

44

1

0

How to transfer primary manager

We have three separate accounts for our main property, including voice edge. They were set up by a now former employee. How do we remove this persons name and contact information entirely? They were contacted recently about payment, however I cant find any of their info on the account

Question

 • Customer Service

25

0

0