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I want to cancel my business interent service
I want to cancel my business interent service. I do not want to speak to anyone- I just want this handled in a timely manner.
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Business WiFi
Live Chat is not/has not been working
I have tried for several days to get support through Live Chat but all I get is: Sorry, live chat agents and callback services are unavailable right now. You can try again later or call 800-391-3000 for assistance. Can I help you with anything else? I am having intermittent issues on all devices whe
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Customer Service
Requesting Early Termination Waiver-Busines Closed Due to Lease Loss
Hi Comcast Business Support, My business is permanently closing due to lease loss, and I am requesting a waiver of the early termination fee. We have been losing clients and will no longer be operating, as of August 18, this situation has created significant financial hardship. I am aware of Section
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Customer Service
Reset CBR password back to default
Hello, We have a new CBR and we forgot the password we set it to a while back, can we reset it to factory defaults, will that erase the static ip settings on it?
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Equipment
Who can I speak to that can actually help me with waiving charges associated with disconnecting service?
I need a direct email contact for someone who can actually do something about waiving the charges associated with disconnecting Comcast business services. It has been 2 months of trying to get in contact with someone at Comcast who will help, and 4 hours on the phone JUST TODAY being bounced around
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Customer Service
some website can not access
https://www.amberdaycare.com/ and https://www.lilttleyoyodaycare.com cannot access from business comcast moden. PLease unblock it
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Connectivity
Another rDNS entry
I have yet another rDNS entry I need made. Thank you Kevin
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Domain Names/Static IP
Business Voice Edge
This whole process has taken almost a month. The customer service agents have been very polite and helpful but the process to upgrade internet, voice edge, etc needs to be way more efficient than it is. There is no reason why we have to wait so long for a program manager to reach out when we're doin
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Business VoiceEdge ®
Reverse IP Address
Hi There, We need a reverse ip address that points , our static IP Address, to . Thanks,
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Domain Names/Static IP
Accepted Solution
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Billing
I signed a contract with comcast in November, to go into affect December. I have been overcharged every month since and didn't notice because we have multiple accounts with comcast and some are billed at that rate. I contacted comcast and was refused a refund and told I need to sign a new contract b
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Business WiFi
how do I report fraud
Just spoke with someone alleging to be from Comcast, offering a discounted rate. However, the alleged rep contradicted himself, and represented Comcast very badly, trying to rush me into a deal. How do I find out if this was actually a Comcast rep, with a very bad script, or an attempt to get me to
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Connectivity
Being Overcharged for Years
I desperately need help. I have been overcharged for years by Comcast. When I called to inquire why my bill was so high, they said "oh, you're contract expired in 2022." No warning. No inquiry if I want to sign a new contract. Just inflated charging. When I called in June, the sales person very agre
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Business WiFi
Business VoiceEdge Portal not working
Business Voice Edge Portal not working. Error message every time I need access, I cannot change my phone line structure.
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Business VoiceEdge ®
PTR Record Update
We need the PTR record updated for one of our static IPs.
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Domain Names/Static IP
payment arrangement
I need assistance via direct message with determining if we are able to get a payment arrangement for one of our accounts which is very past due. Please let me know who to message.
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Customer Service
web site support page
What's up with the Comcast Business support page?! I have cleared cache and data multiple time but cannot access support tickets or internet troubleshooting. It just keep sending me back to the home page. This has been going on for 3 days.
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Connectivity
Revers DNS PTR entry
Need reverse DNS PTR record for both a ipv6 and ipv4 server Thanks, Kevin
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IPV6
CB Assistance Tier 10 Mbps / 3 Mbps
can contact me . I cannot get a hold of anyone. I want to remove this CB Assistance Tier 10 Mbps / 3 Mbpswas never told this will be super slow. I want regular internet. not this [Edited: Language].
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Connectivity
Mailbox full - need an alert!
Does anyone know if there is a way to (A) Get an alert when your vmail box is full, or (B) Have the system say the mailbox is full when someone tries to leave a vmail? It seems people can leave messages - that are not saved - when the mailbox is full. So folks think they are leaving a message, and I
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Business VoiceEdge ®
