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Anyone else getting dropped?
Is anyone here using the internet service just keep getting dropped constantly? This all happened about 1 week ago, and the problem keeps happening, where its fine, then boom, random internet drop, then comes back on, drops, repeat. Anyone else having this problem? I received a text message that it
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Connectivity
Need Honest Help
I have been facing a frustrating experience with Comcast regarding my account charges and their poor customer service. Despite canceling my services back in May and returning the equipment, Comcast continues to charge me. Additionally, I have encountered multiple service outages and have made severa
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Customer Service
Can't change caller ID
I've seen a number of posts about this same issue but the online portal isn't allowing me to change the caller ID for one of our phones. I get the same vague "something went wrong" error that asks me to try again in 24 hours but this has been happening for about a week now. Somehow when I was trying
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Business VoiceEdge ®
Please REMOVE SecurityEdge - we did not ask for it; can't disable it; AND it's causing our own management tools to fail
We need SecurityEdge to stop so that our business can manage our own internet use; and SecurityEdge is interfering. It should be able to be removed. We get weekly email showing that it is scanning and blocking and we never enabled it; and can't seem to disable settings by default. I've reached out
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Connectivity
Where has the support for Business go too
On June 17th, there was an outage that lasted over 4 hours. I tried to call the number, only to get the automate, no service. Please get rid of it, it doesn't help. If I am calling you, I have already restarted the router several times, plus with the outage, it couldn't reach it so it keep hanging u
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Connectivity
Specific rental modem
Is there a way to request a specific rental modem? I would prefer to have the Model: CGA4332COM instead of what I have now.
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Equipment
Accepted Solution
Advance notice for planned updates
I'd like to suggest that Comcast Business account holders be notified at least 24 hours in advance of impending infrastructure/system updates that may cause service outages. These unscheduled outages may be a minor irritant for residential customers, but far more impactful to business clients. We
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Customer Service
wrong certificate : Common Name (CN) myrouter.io, Organization (O) Comcast Corporation Common Name (CN) COMODO RSA Organization Validation
Dear, Please help on my 5 comcast Static ips are connected: Internet --> Comcast Modem/router --> additional Opnsense Router --> Web Server. 1.Comcast router has its own certifcate: Common Name (CN) myrouter.io, Organization (O) Comcast Corporation 2.Opnsense has also Letsen
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Domain Names/Static IP
Where can I find my Comcast Business Mobile Security PIN?
Want to transfer my number to a new carrier. Where can I find the PIN?
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Business Voice
Mobility and Voicemail
Chronic recent issues with mobility settings for our 2 voice lines and voicemail. 1 main phone line with voicemail (mobility) and 2nd line is fax without voicemail (mobility). Due to changes in office locations seeing patients we do forward our phone and fax frequently. When setting this u
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Business Voice
Without business internet and phone service for 3 days now...
We have comcast business internet gigabit extra and phone services... we have been without service now for 3 days. Comcast is holding our business hostage with no way to receive calls, do business, etc... tech support tells us our modem is down and needs to be replaced. But a service call is
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Connectivity
billing and service concerns
I have multiple locations with the same service at each yet the billing amount is different Not sure how that is possible
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Business VoiceEdge ®
Signal Continuously Dropping
Hi Comcast Business Support, We have had Comcast Business internet for a while now and have been generally happy with it up until very recently. A few weeks ago Comcast/Xfinity began working on the lines on the street and we’ve been having internet issues (dropping in and out multiple times per day)
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Connectivity
External static ip
We have an external static IP that we use for server access etc - but for the past 6 months or so it periodically changes from what is listed on our account 50.xxx.xx.xxx to 24.xxx.xx.xxx - and then after some number of days, changes back again to 50.xxx.xx.xxx What would cause that?
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Domain Names/Static IP
Cannot access the specific websites with comcast business ISP
https://secure342.inmotionhosting.com:2083/cpsess7753725406/login/?session=ecavia5%3aKXNIAKOqm0ypw1wS%3acreate_user_session%2c24e597c51599139210caa088dc76a879 We are currently connected via a wired connection and not using WiFi. However, I am unable to access the Cpanel website of Inmotion Hostin
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Connectivity
VoiceEdge version 1.51.0 is broken
We are having nothing but issues with VoiceEdge version 1.51.0. Since this update, the desktop app: - Crashes several times per day - Randomly logs users out and often will not accept credentials (yes, they are correct) - Keypad blanks out to a white screen and End Call button disappears when a
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Business VoiceEdge ®
Scheduled maintenance
I would like to get a text for scheduled maintenance when it is going to happen. I only found out this past week that maintenance was happening when I called for some other issue. As a business customer, I think this should be a priority. Please make this happen.
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Connectivity
Transfer 2 accounts from business to personal
Hi Comcast Business Support,We have two of our connected accounts that were added during the pandemic and now need to be transferred back to two personal accounts. Could someone help us with this process?
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Customer Service
PTR record changes
After you changed my "static" IPv6 delegation, I need to have my old PTR record deleted and a new one added.
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Domain Names/Static IP
BVE: Incoming call & continuous ringing
Anyone experienced after picking up an incoming call, the VoiceEdge app continues to ring (as if the call was not picked up)? If so, any solutions? We've tried to stop the ringing by disconnecting from the call (still rings) and closing or signing off from the app but the ringing continues. We've
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Business VoiceEdge ®