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reverse dns pointer

How do you go about requesting a reverse dns pointer be added to your account, tried calling and the automated ivr wants to reboot our modems before I can speak to a real human, tried chat and got put in forever hold. Is it really this hard to work with a company anymore?

Question

 • Domain Names/Static IP

31

1

0

Automated Attendant - Toggle on/off?

There are instances where we need to pick up a call right away (like for a verification code for example). In these instances, is there a way to turn the automated attendant off just for a minute and then easily turn it back on? Please let me know ASAP.

Question

 • Business VoiceEdge ®

87

1

0

Accepted Solution

Thinking of switching to residential

I have about another year left in my business contract, but have been tempted by the gigabit speeds available on residential connections. The fact that such a connection will fit my needs for remote work and costs about the same as I'm paying now has me thinking of switching. I had a few question

Question

 • Billing & Customer Service

105

1

0

What access point options does Comcast Business have?

Hi all, About 4 - 5 years ago, we had our store fitted out with a couple access points by Comcast. I believe it is this model - it looks exactly like it: C-75 Access Point | SecureWiFiWorks.com It doesn't seem to handle our traffic well anymore. The WiFi protocol has been updated several ti

Question

 • Equipment (Modems,Gateways)

63

1

0

New post created from unrelated + closed post "Paying for Comcast business when I don’t own a business"

Hi I needed help i have a warehouse and my business is not doing so good and im behind on my comcast bill

Question

 • Connectivity

32

1

0

remote access

After years of successful operation remote access to my business no longer functions. Security cameras, onsite servers and control systems are now inaccessible.  There have been no changes to my modem's setup.  My public address has not changed (verified in the modem and DNS Service) and

Question

 • Connectivity

81

2

Unable to manage private wifi

I used to be able to log in to my account, go to services, and within Private WiFi Connections, I would be able to manage the 2.5 and 5.0 network connections, set the name and the password for them, but as of 2021, upon logging in to my account and entering that screen, there's nothing but blank spa

Question

 • Business WiFi

110

1

0

iPad Air won’t connect automatically to the hotspot

I recently purchased an Apple IPad Air 4th generation. I used the Bluetooth option to transfer everything from my IPad 6th generation to the new tablet. When I try to log into the xfinity hotspot with our business account, I have to go into Safari every time to connect. On the IPad 6, I only had to

Question

 • Business WiFi

87

1

0

Accepted Solution

Email to Hotmail gets rejected

I have a Comcast Business service with static IPs. My Comcast modem is set to a bridge-like configuration, without any NAT (I have my own router/firewall). I also have my own mail server. Yesterday, I started getting email rejected by Hotmail. I did not have problems in the past, and email sent

Question

 • Connectivity

158

4

0

Add existing email address to VoiceEdge users

I attempted to add a new Service User to our VoiceEdge account. When I clicked the button to send the invitation, it generated an error. The user received the invitation and activated their account, but they are not listed as one of the VoiceEdge users. Now I can't re-invite them to the account, b

Question

 • Business VoiceEdge ®

91

1

0

New service address

Start a new service at a new address

Question

 • Billing & Customer Service

42

0

0

Help adding new service

I want to add internet service to a different address on my business account

Question

 • Announcements

35

1

0

Is it possible to upgrade upload speed without upgrading download speed?

So I'm not really interested in faster download speeds because the basic speed is more than fast enough for my use. But I do want a faster upload speed, and I don't want to pay an enormous amount for a whole package that includes an upgrade that I don't need.

Question

 • Connectivity

87

1

0

Contract Ending soon... Switching Business Phone and Internet to Residential Service

My Comcast Business class contract is expiring in two months. My company no longer will reimburse for business class services and I no longer have a need for business internet and phone (primarily unlimited data and a static IP address).  I have residential service for TV and I would like t

Question

 • Billing & Customer Service

40

1

0

Unable to access cloud services

I'm unable to access my apps under Cloud Services (https://cloudsolutions.comcast.com/myapps), its returning a 403 error. Is that site down?

Question

 • Billing & Customer Service

36

1

0

unable to view / edit DNS records

We have 2 name servers that seem to be run by Comcast: adns.cs.siteprotect.com and bdns.cs.siteprotect.com I need to edit the records but I do not see where to do that in my admin dashboard.  I've made multiple calls into Comcast support, but they do not know what I am asking of them. Th

Question

 • Billing & Customer Service

89

2

0

Configure TP-Link ER605

Does anyone have experience configuring the routing on a TP-Link ER605 router with the Cisco DPC3941B modem in “passthrough” mode with a static ip block? I attempted it this morning to no avail. I followed the directions in the forum to set my modem into passthrough mode, had an issue, had to call

Question

 • Equipment (Modems,Gateways)

266

0

0

Support Quality Problems

While this is a common topic over many years, I'm still hoping for a better answer than "call 800-391-3000". We have 17 tickets for this month.  I have had two very long calls with quite good techs, but most of the other calls are poor, unproductive, and even destructive (making things worse).

Question

 • Equipment (Modems,Gateways)

16

0

Caller ID

Hello folks - question - our system currently displays our main number as the caller ID when you call out from all phones in our system. Each phone has it's own direct dial phone number - is there a way to make the caller ID phone number displayed match the actual callers phone instead of our generi

Question

 • Business VoiceEdge ®

83

2

0

DNS not working for certain sites all of a sudden

nslookup for netflix.com DNS request times out. This just started within last 48 hours. Called Comcast Business support - no help.  rebooted comcast bridge and pfsense router - no help cleared all browser data all browsers - no help Comcast says all network status is as normal.IF I

Question

 • Connectivity

44

1

0