I need a couple ptr records, can someone assist?

I want to create a VLAN for some of my computers and also put Comcast VOIP into this VLAN. However, the Edgewater router refuses to accept the new IP and thus not able to provision any of the phone that is connect to the new VLAN. For example, my main LAN is 192.168.1.xxx and the new VLAN is 192.16

Is there a way to access the advanced settings on a Polycom VVX311? I don't have a PIN. The last item I saw was years ago for a VVX400 series.

I am the office administrator at a church, and we had Comcast installed yesterday and I cannot adjust the time. I go to home, settings, basic, preferences, Time, and date, and adjust the time zone to PST.  It shows it is on PST, but the time does not change. I tried a few other random time zon

Two months ago after years if using service my rate was hiked up for such low speeds so i voluntary permanently disconnection form signed with showing that i owe 0.00 on balance since i had autopay and billing was ok. Well two months later Comcast Business is still billing me now bill up to 500 doll

Two months ago after years if using service my rate was hiked up for such low speeds so i voluntary permanently disconnection form signed with showing that i owe 0.00 on balance since i had autopay and billing was ok. Well two months later Comcast Business is still billing me now bill up to 500 doll

Hey there, The new router we got a couple weeks ago was promised to allow me entry via the default credentials by the technician. However, that is not the case. Can you help? Let me know what information I can provide to aid you.

I work for a company that has multiple locations and often multiple comcast accounts for many of these locations. Recently at one of our locations that we had 2 accounts for, we received an additional invoice for a new, third account. We didn't add services and nobody at Comcast seems able to tell u

I have had 2 outages in 2 weeks. What the heck?  I had to send employees home and pay them.  Will comcasrt reimburse me?

Our internet has been down all day. There have been at least 6 different Xfinity trucks parked just outside.  The workers are friendly and doing the best the can, but our day is lost. Comcast could not have picked a worse day to do work.  I don't think Comcast appreciates the impact th

I need to chat with support but the chat option is greyed out despite saying "Get billing help, troubleshoot your connection, and more - day or night." Why isn't chat available?

I'm in a 60'x120' metal building and my modem is located in the back corner utility area. I am having problems with a stable wifi connection for my security cameras. While the signal does reach the cameras, they are forever going offline or buffering.  I tried the google mesh network and it di

I cancelled the service in June Acct# [Edited: "Personal Information"], and just received a paper bill of new charge. I requested the disconnect request and Comcast insisted one month notice period, so I already paid the last month.   Why is my account still active as it should not be?!! 

I manage a large number of websites / online merch stores. Within the last 4 months my own company (www.definery.com) has been blocked on every Comcast Business network after I started updating it for a Fall rebrand. I have spent over 50 hours on the phone with your support teams and it is still not

Is anyone here using the internet service just keep getting dropped constantly? This all happened about 1 week ago, and the problem keeps happening, where its fine, then boom, random internet drop, then comes back on, drops, repeat. Anyone else having this problem? I received a text message that it

I have been facing a frustrating experience with Comcast regarding my account charges and their poor customer service. Despite canceling my services back in May and returning the equipment, Comcast continues to charge me. Additionally, I have encountered multiple service outages and have made severa

I've seen a number of posts about this same issue but the online portal isn't allowing me to change the caller ID for one of our phones. I get the same vague "something went wrong" error that asks me to try again in 24 hours but this has been happening for about a week now. Somehow when I was trying

We need SecurityEdge to stop so that our business can manage our own internet use; and SecurityEdge is interfering. It should be able to be removed. We get weekly email showing that it is scanning and blocking and we never enabled it; and can't seem to disable settings by default. I've reached out

On June 17th, there was an outage that lasted over 4 hours. I tried to call the number, only to get the automate, no service. Please get rid of it, it doesn't help. If I am calling you, I have already restarted the router several times, plus with the outage, it couldn't reach it so it keep hanging u

Is there a way to request a specific rental modem? I would prefer to have the Model: CGA4332COM instead of what I have now.