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Paging

I've seen documentation on managing the paging feature, but I don't see documented anywhere how to actually page. How does one page from the desk phone?

Question

 • Business VoiceEdge ®

28

2

0

Accepted Solution

BLF Moved?

I used to go to Advanced Settings under Business Voice User to change BLF settings, but that option no longer appears there, and I can't find it. Is this a temporary portal issue, or has its location changed?

Question

 • Business VoiceEdge ®

59

1

0

Port phone number from Business Voice to Xfinity Voice

Hello, I recently signed up Xfinity Internet and voice at the end of my Comcast Business contract at home. My Comcast Business service will official end in about 2 weeks. The Xfinity agent who helped me to sign up was not able to port my phone number from Comcast Business voice over after my Xfin

Question

 • Business Voice

29

1

0

Legitimate Domain Blocked By Comcast Security Edge

Hello, I contacted Support earlier today and the rep said he opened a ticket to Teir 2 support for investigation. I have the ticket number and IP Address of sophosacademics.com/ domain too if needed in a Private Message. So the summary of the problem is this: Comcast Internet users cannot access

Question

 • Domain Names/Static IP

56

2

0

Transparent DNS Interception?

Comcast Business appears to be enforcing SOA lookups on all DNS requests, regardless of chosen lookup server. This has two impacts, one is much easier to work with than the other and has a smaller impact. The other has a much bigger impact but is more difficult to diagnose. Issue 1) I am prep

Question

 • Connectivity

96

2

0

PRI E911 "User" field

I am currently updating the E911 information for our city on our PRI. The 2nd field on the lookup form is called "User" and shows as "PRI Trunking" which is the name which comes up on our PSAP screen when called. When managing the individual numbers, I see no way to change this field, nor could I fi

Question

 • Business Voice

27

1

0

VoiceEdge Desktop App is dropping calls a few minutes into call

VoiceEdge Desktop App is dropping calls a few minutes into the call when using the app remote. Internet connection is good.  Voice is clear, then just drops.

Question

 • Business VoiceEdge ®

46

3

0

What specification of coax is used for service above 250 Mbps

I intend to do a bit of remodeling/rewiring and would like to know the minimum spec/requirements of coax cable to maintain my current level of service without the additional cost of having a Comcast technician come out.

Question

 • Equipment

21

1

0

Accepted Solution

PTR records or ideally forwarding please :)

I host my own name servers and have a new /28 block and /56 block ipv4/6 from comcast and I would like to be able to manage my own PTR records (e.g.: [rfc2317](https://www.rfc-editor.org/rfc/rfc2317)) for my static ipv4 and ipv6 blocks.  If not, here is the list of ip addresses and their names

Question

 • Domain Names/Static IP

43

1

0

VoiceEdge Password Expiration?

Does password for a VoiceEdge user expire? If so, what is the password age? I'm doing a risk survey for the app and I cant find that info anywhere in the docs. Thanks.

Question

 • Business VoiceEdge ®

19

1

0

Show IP in Connected Devices > Devices Dashboard

Connected Devices > Devices menuOnline listing currently shows Host Name DHCP/Reserved IP RSSI Level Connection Why can't I add column for IP address? Even though IP addresses handed out by DHCP server (we just use the router), the IP addresses cou

Question

 • Equipment

23

1

0

Voicemail Management Removed

Well, it seems like Comcast Business has now decided to remove the voicemail management feature from the web portal. Not every phone on our system has a user account assigned to it, so that app method does not work for me when trying to manage voicemails remotely.  Also, the physical pho

Question

 • Business VoiceEdge ®

84

5

Accepted Solution

Polycom CCX 410 extension not showing and cannot call out

First the date went ahead an hour. Then when I rebooted my phone, my extension went away. When I call out, I get a fast busy. When I call in, it goes right to voicemail.

Question

 • Business VoiceEdge ®

42

2

0

Disable security edge

Please disable security edge as it is causing issues with one of my domains.

Question

 • Connectivity

41

1

0

Zach

Internet outage missing work again. I need to be reimbursed for the unexpected internet outage. This is not the first time I have missed being able to conduct business due to random outages during business hours.

Question

 • Connectivity

33

1

Disable xfinity and xfinitywifi ssids

Getting "an error occurred" when saving settings turning it off. Should not be only Comcast techs that can do this that's terrible.

Question

 • Business WiFi

31

1

0

Can I ask Comcast to move their entry point and router in our building?

I’m not sure who was the pastor when we Got Comcast in our building but they had the cable ran to the far side of the building complete opposite of the offices that has lead to trying to jump Wi-Fi extenders for the offices to have internet. Is it possible to get Comcast to come in and move the loca

Question

 • Customer Service

35

1

0

Comcast server not allowing url

Customers using Comcast as internet provider cannot access our url: ebcspay.com. When we have the customer do a dns lookup debug the report ends with this: Got answer: HEADER: opcode = QUERY, id = 8, rcode = SERVFAIL header flags: response, want recursion, recursion avail. questions = 1, answe

Question

 • Customer Service

49

1

0

PTR Request

What is the process for requesting a PTR record for Reverse DNS?

Question

 • Domain Names/Static IP

34

1

0

Be Anywhere number issues

I have never been able to utilize the Be Anywhere number to make outbound calls with my business number displaying on the recipient's caller ID. When I call my Be Anywhere number I received a recording that states "the # dialed is not valid" or "the # dialed is not in service". Any assistance wou

Question

 • Business VoiceEdge ®

41

2

0