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Help - Security Edge needs shut down!

Please shut down Security Edge for both our accounts. It is blocking sites that our employees use.  I have 2 tickets open on this issue and this is day 2 of this quest.  Comcast turned this filter on with a switch - so I don't understand why they can't turn it off with a switch.  I h

Question

 • Connectivity

66

2

0

cusadmin 10 failed log-ins

I have been trying to log into my admin tool for 2 years. Every time I try to log in it for the first time, whether it is 24 hours or a month, it says I have 10 failed log in attempts and locks me out for 5 minutes, or it says it does, I can't really tell.  I have spent 5 hours on the phone tr

Question

 • Billing & Customer Service

40

0

0

Business App Problem

Today, using the Comcast Business App on my Android phone, (Samsung Galaxy S20 FE, Android 12), I was asked to sign in to my account (which I have not had to do in a long time). I did so, but the app would not open. There is no error message. It just sits there. I tried to uninstall and reinstall t

Question

 • Business Voice

81

2

0

Yet another Reverse DNS setup request (sorry!)

Hello, Any Comcast [level 2?] support folks out there? I'm hoping I could get some help with ticket CR022471122 about reverse DNS setup. No one on chat or phone support knows how to get in touch with the folks who have the necessary access -- to the DNS zone files on dns101.comcast.net, etc.

Question

 • Domain Names/Static IP

69

5

0

Pinned

03/02/2022 - Known TV Issue

***Update*** This issue should now be resolved for all impacted customer. If needed, please refresh your tv box and try again. Thank you again for your patience as we worked to resolve this. ***Original Post*** We’re aware of an issue affecting some customers’ Comcast Business TV se

Question

 • Equipment & Programming

36

0

0

Support Via Email?

Can someone post a current email address to contact sales? We want to explore upgrade options and feel it best to use email.

Question

 • Business Voice

102

4

0

VPN through cradlepoint

I need help forwarding VPN ports from the Comcast modem through to my router. I can set the port forwarding on the Comcast modem and it works correctly if my router is directly plugged into the Comcast modem.  But when the cradlepoint device is inserted between the Comcast and my router it no

Question

 • Equipment (Modems,Gateways)

39

1

0

Reverse DNS (PTR Record) Request

Phone support couldn't figure it out, and there doesn't seem to be a way to email the request. How does one get a reverse DNS (rDNS, PTR) record configured with Comcast Business? We have a single static IP. (edit: clarity, spelling)

Question

 • Domain Names/Static IP

57

1

0

False statements on service availability

I am a Comcast business customer and have been looking for a new property. Im my search, the criteria has been availability of Comcast services. I recently found a property and checked availability online for the address and was presented with service options. Prior to going under contract for the p

Question

 • Billing & Customer Service

47

1

0

Netgear CG3000CR LAN -> IPv6 Setup page questions

Can someone explain what these settings do? Especially "User Defined Prefix".  Or "Enable Unicast".I presume Enable Rapid Commit is for DHCPv6Enable EUI-64 Addressing turns on SLAAC?The rest are fairly obvious. I'm hoping this post wont be magically set to 'private' like my last one

Question

 • IPV6

58

1

0

change user's voicemail

I am trying to change a user's voicemail password as they have left the company and we have hired new so I do not have access to the old password. please help

Question

 • Business VoiceEdge ®

134

2

0

Slow Speed Outside Normal Business Hours

Seems like my 200/20 business internet peters out frequently, often in the evening and outside support hours, all the way down to a tenth (or less) of the advertised speed. I'm paying pretty handsomely for this package, and there have already been techs out here twice.  The wiring at the wall

Question

 • Connectivity

30

0

0

reverse dns

I need three rdns records created asap. Can someone help me with this? 71.24.135.162 -> zimbra.mossparker.com71.24.135.163 -> office.csmd.info 71.24.135.173 -> zimbra.ireadmy.email Thanks.

Question

 • Domain Names/Static IP

53

2

0

Account transfer from Business to Residential

I have been with comcast for 8 years and would like to transfer my business internet to residential. Would it be possible to do so with out service interruption and costing an installation fee since service is up?

Question

 • Connectivity

55

1

0

Change router password

I tried the standard of cusadmin and then both CantTouchThis and highspeed, neither work in our environment.  Looking to have it reset.

Question

 • Equipment (Modems,Gateways)

62

2

0

custom greeting

I'm trying to change our personal greeting and it just keeps saying "We're sorry, but we are not able to update your information right now. I even tried just changing it to a standard greeting and I get the same error message. Please help!

Question

 • Business Voice

137

1

0

Sports and Entertainment Package

@ComcastBusiness - I just spent the better part of the morning and early afternoon with support (the people were extremely nice and tried to help, but even they couldn't get to this information). They keep sending me what my total package currently is with other packages for comparison.  All I

Question

 • Equipment & Programming

114

1

0

Caller ID

We are having an issue when we call out from any phone in the bank the caller ID on the recipients phone shows as "Group A". I've called to have this changed but nothing was fixed and I cant find anything online on how to change it. Thoughts? This is on a Business Voice Edge phone system

Question

 • Business VoiceEdge ®

38

1

0

Converting Business to Residential

I want to convert my Comcast Business internet service at my home back over to residential service. I would prefer to coordinate this process so that the connection remains live at all times.  How do I make that happen?

Question

 • Business WiFi

124

2

BVE - Paging - OTT

Hi there, we are currently an 'Over-the-Top' customer in one of our locations that has a warehouse with an existing amplifier and speaker system. In recently years we replaced the analog phones in that location with the BVE Product. Since then, we have missed our over-head paging solution. Upo

Question

 • Business VoiceEdge ®

41

1

0