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outage

For 30 days or so, every day we have an outage. we get text and email notifications that there is "work resuming", then, "we did not finish". for 30 days!!! with no end in sight. we call and they have no clue what is going on. no solution, no information as to what the work is being done. we get "

Question

 • Business WiFi

99

2

0

shared call apperance

How do I find this feature? I've looked everywhere (obviously not if I can't find it). I googled how to, but the instructions on how to do it are old as when we first switched to this phone system a few months ago there was a system update per our tech.

Question

 • Business VoiceEdge ®

20

2

0

Loyalty Department Closed Weekends

I wanted to make a change to my business internet service.  When I call in, and choose to Change my account, I am told "The call center is closed".   It would not let me choose any way to talk to a human.  On a whim, I called back and told the IVR that I wanted to UPGRADE my

Question

 • Billing & Customer Service

31

1

0

Potential Transfer from Business to Xfinity

My current Business contract is up, and I'm considering moving to Xfinity residential, but I haven't been able to get ahold of someone to give me residential options and pricing. Any help appreciated.

Question

 • Billing & Customer Service

61

1

0

Configuring Phones to Send People to Hold

I need my main business line to send people to hold when all agents are busy, instead of ringing through on call waiting. We often only have one person working and need to have people wait on hold rather than just ring. We get so many complaints that we don't answer the phone, when in actuality, the

Question

 • Business VoiceEdge ®

29

1

0

Create Speed Dial List for All Users

Is there a way to create a speed dial list for all users? We have a 100 contacts that we would like to use for speed dial list and give to multiple users. Instead of having to manually enter each one for each user is there a way to import this for the users?

Question

 • Business VoiceEdge ®

46

2

0

Message Indicator Light Stays On

The message indicator light remains on on the phone (polycom 250) even after voicemail has been deleted through the my account portal. Voice portal box on phone is empty. We have rebooted the phone several times and cannot get the light to turn off.

Question

 • Business VoiceEdge ®

59

1

0

Outbound IP different from static IP

We have the single static IP option. We recently started having a problem where outgoing mail is always rejected by the recipient server. While investigating the cause, I made the discovery that our outbound IP address as seen by the peer computer is different from our static IP address. This wa

Question

 • Domain Names/Static IP

53

2

0

Handling Missed Appointments

I had a tech miss an appointment. I waited until 10 minutes after the appointment window and called comcast.  After some time the CSR read me the technician's note: "Spoke to Sub, unaware of appointment"The note claims to have called my phone number. No one called telephone number at tha

Question

 • Equipment (Modems,Gateways)

52

2

0

Would like to increase speed.

Good evening! I currently have a 150/20 business plan for my home office and would like to increase my speed to 300/30 or higher. I still have about a year left on my contract but am willing to extend the contract to get a good deal. Is it possible to do this mid-contact? There are some upgrad

Question

 • Connectivity

51

2

0

Move number/extension to a different phone

I have a phone that is not functioning properly. I would like to move that extension over to a different device that is not being used.  Is there an easy way to achieve that? Thanks, Luke

Question

 • Business VoiceEdge ®

54

1

0

Switch Business Account to Residential

Hello, I wanted to switch my business account to a residential service to save on cost. I just signed a new contract today, but it is still very expensive. Can someone contact me regarding switching over?

Question

 • Connectivity

62

1

0

You don't have permission to access "http://business.comcast.com/account/"[Edited: "Language"]????

Was updating accounts, users, voiceedge, then You don't have permission to access "http://business.comcast.com/account/" on this server. Reference #18.cc427568.1648035992.18bb22e0 Seriously,<EDIT: Language>Comcast?? I am on your internet using your router and static IP. I am not about to res

Question

 • Billing & Customer Service

58

1

0

Accepted Solution

Unable to Call Forward Always my number to out of state number

I'm am trying to Call Forward Always to an out of state phone # (New Jersey (201 area code) and I get a busy signal. If I enter a local number to forward to, (Texas - 281 or 832) it works. I've called into support and they don't know why and have escalated the issue to Tier 2. (Ticket # CR 030814734

Question

 • Business Voice

36

1

0

Replace ancient Netgear CG3000DCR

We have a business account at a location that has one of the old Netgear CG3000DCR modems. And we are having VOIP problems, which have been well documented in these forums for that particular model. How can we get that replaced with one of the newer Technicolor modems?

Question

 • Equipment (Modems,Gateways)

31

1

0

need to change rdns

How can I change RDNS on our static IP?

Question

 • Domain Names/Static IP

26

2

0

Help connecting to secure XFINITY hotspot

I'd like to be able to connect to the XFINITY secure wifi hotspot with my Moto e (2020) phone. My previous phone (Moto e4) connected without a problem. I have the Hotspots app and can connect to the unsecure xfinitywifi, but when I try to connect to the secure XFINITY, something pops up with a bunch

Question

 • Business WiFi

47

1

0

Accepted Solution

Need new cable boxes and remotes

Our cable boxes for the office televisions are 6 years old. Is there a way for Comcast to send me 2 new boxes and remotes and allow me to ship back the old units with a return label enclosed? label to return the old ones along with the remotes? Thanks for helping Comcast folks we don't get good help

Question

 • Equipment & Programming

52

1

0

robo calls

ok. here's the deal. we are constantly getting robo calls at the shop. they're ALWAYS identified by just a city/town and state. i have NEVER had a call identified that way that wasn't a robocall. i can't possibly be the onl;y business with this issue. i've tried signing up for nomorobo, but that s

Question

 • Business Voice

27

1

0

Public Wifi

Hi, we have a Cisco DPC3939B that needs the Public Wifi turned off. It's a security issue for us to have it on.  Can anyone help?  The phone tech support was not helpful.  We're a huge corporation by the way, don't appreciate being treated like I'm running a dive bar in Peoria here l

Question

 • Business WiFi

51

4

0